What should I do if the returned seller has signed for the refund and the seller has not agreed to t

If you are trading on the website, you can complain and ask customer service to intervene on the return page (there is a submission entrance). Evidence such as waybills** is required to be uploaded and submitted.

Please find the order on the [My**]-[Bought Baby] page:

1. If the transaction has not been successful.

If you have already applied for a refund, you can apply for customer service to intervene to help you process the transaction if the seller refuses the refund application.

2. If the transaction has been successful.

Within 15 days of the successful transaction, if you have not initiated an after-sales application, you can directly initiate an after-sales application and wait for the seller to process it.

Steps to apply for intervention:

Please log in to [My**] - [Purchased Baby] - find the corresponding refund order - click [Refund Rejected] - [Request** to intervene].

If you apply for "Request ** to intervene" according to the above operations, the system will give the buyer and seller 3 days to present evidence, and ** will review the voucher after the evidence is completed. (If the buyer needs to provide evidence, the seller will be given 24 hours to deal with it after completing the evidence, and if it still cannot be solved, the voucher will be reviewed by **).

From the beginning of the voucher review, ** will generally give processing opinions within 4-6 working days (excluding weekends and holidays), please pay attention to the changes on the page and Want Want in time, if there is any new feedback, you can leave a message on the page.

First of all, we returned the goods and sent the order number to the seller first, in case he did not know the logistics of the item; Then find the store you returned on **, and then click "Customer Service" to tell the customer service that we have returned the goods, and refund yourself after receiving the goods.

If you check the logistics information and find that the goods you returned have been signed, then check with the seller whether the goods have been received, if the seller has received the goods, then the seller will refund the money to you; If the seller has not received the goods, but the logistics information shows that it has been delivered, then you can call the logistics ** to check the situation.

If the logistics says that it has been delivered, and the seller has received the item, but the seller does not want to refund you, then you will call** the complaint ** and tell the **customer service situation, the store seller will not refund the money, then **will also help you give you the refund amount.

1.The seller agrees to the refund but does not process it, and the refund will be automatically made within 48 hours.

2.You can also intervene in the seller, send back a tracking number, a receipt record, and the seller has a seven-day unconditional return service, and send this to the application as evidence. In this way, Tao Xiaoer will refund the buyer according to this.

According to the seller's delivery time and the receipt of the goods, the buyer can apply for a refund at any time before the transaction is successful.

Depending on the status of the trading order, there are two scenarios:

1. The transaction status is "Buyer has paid": You can apply for a refund immediately. If the seller does not respond within 2 days of submitting the refund request, the system will reach a refund agreement based on the buyer's refund request by default and refund the buyer.

2. The transaction status is "Seller has shipped": You can apply for a refund immediately. If the seller does not respond within 5 days of submitting the refund request, the system will reach a refund agreement based on the buyer's refund request by default. Refund application: Select the one that needs to be returned, and reach a return agreement and wait for the home to return the product, and select the one that does not need to return the product according to the refund application amount to be refunded to the buyer.

If the seller has signed for the goods you returned, but there is no refund, it may be that the seller has just signed for the express mail, and has not had time to check whether the goods are damaged or whether it affects the sales of the two dates, don't worry, wait for the seller to refund, as long as there is no problem with the goods you return, even if the seller does not process the refund, the system will automatically refund within the specified time. If you want to know more about "the seller has signed for the refund and does not process the refund", you can read on.

1. The seller has signed for the express but there is no refund, if you are in a hurry, you can contact customer service to urge, so that it will usually be processed as soon as possible.

2. If the seller agrees to refund, and you have mailed the goods back, and the seller has signed for the express mail, it will be automatically refunded within 48 hours, don't worry.

3. As long as the seller does not take the initiative to contact you and does not refuse to refund, then there is no need to worry, there is no provision that you must refund after signing.

4. If you want to return the goods to Yanhu, you must make sure that there is no dirt on the goods and the tag is not cut, otherwise Li Hui will affect the seller's secondary sales, and you cannot return the goods for refund.

<> return the product to contact the seller. It is best to contact the seller first, and then apply after the seller agrees, and then send the goods back to avoid the situation that the merchant does not know that you have returned the goods, so as not to receive the goods.