How to write a foreign trade letter and telegram from the other party that sent the wrong goods

Dear [Recipient's Name], I am writing this because we noticed that in your most recent order, there seems to be a mistake in the shipment. We are deeply sorry and would like to express our apologies to you for this issue.

According to our records, you placed an order on [order date] with an order number of [order number] and the goods originally scheduled to be received were [correct goods]. However, it has come to our attention that the goods actually delivered may be [wrong goods].

We take your order very seriously and are willing to take immediate action to resolve this issue. Our team is working hard to verify the matter and as soon as the wrong shipment is confirmed, we will initiate the replacement process. We will ensure that you receive the correct goods as soon as possible as soon as possible as a remedy for our mistakes.

In order to better solve this problem, we have contacted the logistics company to get more information and determine the best way to replace the goods. We anticipate resolving this issue by [estimated date] and ensuring that you receive the correct shipment.

We sincerely apologize for the inconvenience this may cause and promise that we will leave no stone unturned to rectify the issue. At the same time, in order to prevent similar problems from happening again, we will review our internal processes and strengthen our quality control measures.

Your name] your position].

Your contact information].

First of all, you have to determine what you need to use as the basis for the description of the goods when you sign the contract, and the general export of agricultural products must have a statutory commodity inspection certificate, which can be used to prove that the quality of this batch of goods meets the requirements of the contract. If your certificate proves that your quality meets the requirements of the contract, then there is no reason for the buyer to refuse it. If you are in accordance with other agreements, you also need to certify the quality of the goods according to other standards.

If the quality is damaged due to force majeure or something, or transportation problems, then you can only find an insurance company or a shipping company (or a specific situation).

Secondly, what do you say is the situation you described, and what is the final settlement method? If it is a letter of credit, regardless of whether the buyer receives the goods or not, you only need to submit a full set of qualified documents according to the requirements of the letter of credit, and negotiate with the bank, without worrying about not being able to settle the foreign exchange.

Third, you should now go in batches, you must negotiate with the customer to deal with the problem, once you arrive at the port, it is impossible to pull back. It must all be broken, so you can negotiate with the customer whether to reduce the price, etc.

Hey, I'm not good at learning foreign languages, otherwise I'll talk to you in English. Ashamed.

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