How to be a good flight attendant?

First and foremost, you must love what you do. The love for the work of a flight attendant is not temporary, when the ideal beautiful life of a flight attendant is broken by the hard work of reality, you can continue to be active, enthusiastic, thoughtful, polite, conscientious, diligent, hard-working and do a good job.

Have a strong service concept and service awareness. In the fierce market competition, the quality of service determines whether the enterprise can survive, and the core of market competition is actually the competition of service. Civil aviation enterprises are most concerned about passengers and cargo owners, in order to win passengers in the market competition, it is necessary to improve service awareness and service concept.

The sense of service is gradually formed after training. Consciousness is a kind of thought, a conscious action, which cannot be maintained by rules, it must melt into every flight attendant's outlook on life and become a conscious thought.

Have the spirit of hardship and hard work. Flight attendant in the eyes of people is an enviable profession flying around in the air, but in the actual work has borne the hardships that people can't imagine, the difference in the time difference of flying long-distance routes, the difference of various passengers flying domestic routes, the difficulties and special circumstances encountered in the work will occur at any time, without the spirit of hardship and hard work, you can not bear the pressure of work, and you can not do good service work.

Warm and cheerful personality. The job of a flight attendant is a direct work with people, and she has to contact thousands of passengers on the plane every day, so she needs to communicate with passengers at all times, and she cannot do this job without a cheerful personality.

Assiduously learn business knowledge. As a flight attendant, she is not only serving tea and water on the plane, but also needs to master a lot of knowledge, for example, our flight is to the United States today, our flight attendant must first grasp the overview, human geography, politics, economy, routes, cities, rivers, mountains and places of interest. It is also necessary to master the equipment of the aircraft, the handling of emergencies, the service work procedures and service skills in flight, etc.

It can be said that flight attendants must understand astronomy and geography, master various service skills and service concepts, and not only have beautiful external beauty, but also have rich inner beauty.

Learn to speak. Language itself represents the attributes of each person, and a person's growth environment will affect everyone's speaking habits, and as a flight attendant, you must learn the art of speaking. Different service languages tend to have different service results.

1. Improve your own temperament and improve your personal image, and the specific requirements are that as a flight attendant, you should not only have rich professional knowledge, but also have basic cultural literacy in history, foreign language, etc.; Be kind and generous. When you disagree with someone else's, try to put yourself in the other person's shoes before thinking about it. 2. Improve the ability to work, save and develop the strength of the flight attendant should have strong communication and coordination skills, strong organizational skills and analysis and problem-solving skills; Cultivate the personal temperament that a flight attendant should have, behave in a generous and proper manner, and handle things in an orderly manner.

3. To cultivate the character of the flight attendant due to the needs of the service and the particularity of the work, the flight attendant must be in contact with passengers of different personalities and different levels at any time, so it must have good character traits such as understanding, support, friendship, unity, honesty, modesty, enthusiasm, patience, etc., and an excellent flight attendant must have independent ability, adaptability, tolerance, responsibility and patience and other character qualities.