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I am in the service industry, and there are many customers who are vexatious. Our way to deal with it is: first take out the company's rules and regulations to talk about things, although the other party will definitely not accept your statement, but you still have the necessary attitude, and then on the basis of the principle to meet the needs of customers to the greatest extent, try to make him unreasonable.
If these conventional methods can't solve the problem, you can only deal with it coldly, don't deal with the other party, and wait for the other party to do something drastic before fighting back.
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If you encounter guests vexatious, this kind of thing is best not to deal with yourself, because you deal with if there is any loss and threat to your own safety, just call your manager or foreman or something to let them deal with it, don't deal with it yourself, hehe, I am happy to answer for you I hope you, I wish you a smooth work, all your wishes come true.
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As the saying goes, eat people and be rubbed by others, I generally endure it, and then tell my friends to vent it, scold two sentences, and never come forward when I meet in the future, even if I have to speak, it is a simple two sentences, and I will not say more to find a leader If I say it, it doesn't count. And then don't reason with a drunk person or anything, stay away from him and protect yourself, a drunk do you think he can listen to you?!
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For unreasonable people, I think one is confident, kind and tough; the second is crisp, there is no room; The third is that the road is one foot high, and the magic is one foot high, and the good hand of communication is selected to be received. Analyzing unreasonable people just wants to take advantage of them, and when they encounter hard ones, they also have no tone.
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To be honest, when encountering such a situation, they generally agree with the other party's idea. Because in this way, he will leave himself faster, and at the same time, he will not offend him.
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From the perspective of work, the service industry should be customer-centric, no matter what kind of behavior the guest proposes or makes, you must try to be satisfied, because you must always know how to smile when you open the door to do business, and if it is too much, you will call the security guard or the police. If you want to try to be quick and you can go out of your way to teach him a lesson, then the consequence is that you will be fired from the company, provided that you are not calling for the job and the income.
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When I first started working, I encountered those vexatious customers, and I was often scolded and cried, and even if I wasn't scolded and cried, I would feel very wronged and cry again after thinking about it. After getting off work, I aggrievedly called ** to my mother, and my mother couldn't comfort me with anything, so she could only say: Be more careful yourself.
Later, I didn't give my mother a **, and digested it slowly.
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I have a vexatious grandmother, 87 years old, who was in good health, and the family has lived happily together for 37 years. In the past few months, I have been finding fault and bullying my parents every day. Parents in their 60s sigh helplessly every day.
I am far away from being married, and I always persuade my parents to want to open up and let go of my feelings, but I really live at home for a few days, watching my grandmother's various works and all kinds of ugly scolding, and I am also very helpless. There is nothing else that can be done except to persuade the family to want to open some.
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The girlfriend I just had some time ago was fine at first, but now it is becoming more and more unreasonable, and my dad told me: as boys, we should be a little more responsible, a little more responsible, a little more thinking, learn to understand girls, and be considerate of girls.
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Use simple words to say hello to the past, such as not knowing. It doesn't have to be serious about such people.
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Under normal circumstances, I ignore these unreasonable questions.
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You may be more silent, and then smile and say ...... to himSorry, I don't know about this either.
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