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1. Call the rookie consumer service **9519666, press the No. 2 button to enter the post station service after connecting, and give feedback and complaints.
2. Find the ** of the headquarters of the express company to which the express belongs, go to the customer service department to explain the situation and consult related questions.
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Summary. Hello
If the express is lost at the express station, you should find the express station to be responsible.
1.Because the express station is a temporary express point agreed by the express company, the consumer and the express station by default, this is equivalent to the formation of a custody contract, and the relationship between the express station and the consumer is a custody contract relationship, and the express station has the obligation to keep the express delivery reasonably.
2. If the express station is damaged or missing due to poor storage, the express station shall be liable for compensation in accordance with the provisions of the Contract Law. Unless the custody is gratuitous and the courier station is not at fault.
What should I do if the rookie post loses the express?
Hello, the courier is lost at the express station, and you should look for the express station to be responsible. 1.Because the express station is a temporary express point agreed by the express company, the consumer and the express station by default, this is equivalent to the formation of a custody contract, and the relationship between the express station and the consumer is a custody contract relationship, and the express station has the obligation to keep the express delivery reasonably.
2. If the express station is damaged or missing due to poor storage, the express station shall be liable for compensation in accordance with the provisions of the Contract Law. Unless the custody is gratuitous and the courier station is not at fault.
Specific method: first see if the courier has contacted you in advance to put the express in the station, if there is no contact, directly in the station, you can go to the courier company to solve, if notified, with your consent, then according to your local situation to negotiate with the post station staff and the express company.
If the problem has not been solved, go to the post station to belong to ** management: Postal Administration
Dear, if you like it, give it a thumbs up
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Accountability, first determine whether the rookie post station has been stored, if there is, it means that the package must have arrived at the rookie station. If there is no warehousing record, there is no rookie station, and you have to trouble the courier company at this time. Now about the former:
After warehousing, there will be a serial number, and if the rookie post station with standardized operation specifications will have a record of delivery.
So if this package shows that there is no outbound record, and then you can't find the responsibility for the staff at the post station, if there is a outbound record, it depends on whether it is a certificate or a password to sign, if it is a password to sign, that is, you have leaked your own pickup information, and was fraudulently claimed; If it is a document to sign for, look at the ID number to find someone.
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1.Let the staff help you check the warehousing and warehousing records at the corresponding rookie station, of course, the quality of the rookie station personnel is relatively low, and there is no professional training, so it is estimated that it will not care much;
2.The handling of consumer complaints from rookie stations, the management of rookie companies is chaotic, and many of them will pass the buck, which basically cannot be solved.
3.The above two can't be dealt with, directly call the Postal Administration 12305 to directly complain to the rookie station, it is best to keep the relevant basis in hand.
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I mailed a package at Cainiao on September 11, mailed a package at Cainiao Station on September 27, and I went home on September 28 and arrived home on the morning of September 29. I received the package on the 30th and found that the package was missing sends, and at the same time, I inquired that the mailed package on September 11 was also missing sends. Later, when he returned to his post from home to find the rookie boss, he didn't admit it.
Like this, who will feel like going to the rookie post station to mail the package in the future, and the boss does not admit how to solve it?
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In the future, the express delivery is a rookie station, and I resolutely do not buy it.
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I live in the British Commonwealth Community of Tianjia'an, Huainan City, what to do if the express delivery is sent elsewhere, and I don't know where the goods are.
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It can be achieved by Alipay scanning. School rookie station.
When scanning the code for self-pickup, you need to open the home page of Alipay on your mobile phone, open the scan, and scan the *** provided by the staff of the rookie post station to realize self-pickup or **rookie post app to achieve one-click pickup. For details, you can consult the staff of the rookie station.
Vouchers are required when collecting them, and there are currently two ways to do so:
1. Pickup code.
After receiving the package, the post station will send a message reminder by text message, and at the same time it will have a receiving code.
2. Scan the code to receive.
Will there be a charge for picking up the rookie station?
From the user receives the message reminder sent by the post station, it can be placed for free for 3-15 days, this time period to collect, it is not necessary to pay any fee, after overtime, you need to pay a fee of one yuan, of course, here according to the region, there may be differences.
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The rookie station will send a pick-up code to your mobile phone, and you can pick it up with the pick-up code. In addition, SMS notifications will generally be sent to you when notifying**.
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Find the courier, then ask him to find the package, and if he can't find it, then complain and ask him to compensate.
Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight **) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).
Key features:
As an important part of the postal industry, the express delivery industry has the characteristics of driving a wide range of industries, absorbing a large number of employees, high economic added value, and significant technical characteristics.
It integrates various functions such as information transmission, goods delivery, capital circulation and cultural communication, and is an irreplaceable basic industry in modern society.
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If it is a rookie post station or the express you sent out through the rookie post station was lost by the courier company, you can directly find the corresponding courier company to ask for compensation, it is best not to find the rookie post station or express outlets that send the parcel, directly find the starting site of the express delivery that will help you send it, and the normal process will be handled, and the claim can be made according to the lost courier.
If the rookie post station you sent lost your express, that is, the rookie post station received your piece and did not hand over the goods you sent to the courier company, and the goods were lost, then you can only ask the rookie post station you sent to claim compensation, this process may be a little complicated, but the estimated value of a key will not be too large, and the other party should negotiate with you to solve it.
Related information. In June 2018, the Internet Police Brigade of the Xiaoshan District Public Security Bureau received a report from Cainiao Network that the handheld collection terminal device "Ba Gun" used by its subordinate "post station" was installed with malicious programs to steal citizen information on the express delivery. Xiaoshan** immediately set up a special case team to carry out a special investigation, and the investigators conducted a reverse analysis of the malicious program.
It was found that the function of the program is to intercept the data sent back to "Bagun" from the server of "Cainiao Station", obtain the name of the courier company, the user's mobile phone number, the user's name, the waybill number and other information, and send it back to its own Alibaba Cloud server. More than 1,000 pieces of information on the "rookie station" were illegally obtained, and it turned out that someone had done something in the "gun" of the "station".
Questions. I found useless mobile phones of more than 8,000.
I found useless mobile phones of more than 8,000.
Directly find the express company for compensation.
There is no insurance policy.
China's "Postal Law" stipulates that if the insured items in the express delivery are lost, damaged or the contents of the objects are missing, compensation shall be made according to the actual loss, but the maximum compensation amount shall not exceed three times the fee charged. If there is no agreed compensation standard, the compensation needs to be calculated according to the market** of the destination of the express item.
Questions. It's useless to complain at the post office, the courier number is Yunda's, looking for Yunda, he asked me to find a rookie wrap, I am a rookie wrapper in **, Yunda Express received the order, and the logistics information has not been displayed, and the parcel has been picked up.
Looking for a rookie wrap.
Whoever picks up the parcel is responsible.
Questions. I just forgot to insure the price The courier company said that this piece was lost Find Yunda to talk about the rookie wrap But looking for a rookie rookie only compensated me ten times the freight My mobile phone is more than 8,000 He compensated me more than 200 I can't accept it.
If there is no insurance premium, it is compensated in this way.
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Summary. Hello, if you are a consumer and your express is lost in the rookie station, then you can directly call the customer service of the express delivery ** to complain, and the rookie station will compensate you in full according to the value of your courier.
Hello, I have seen your question and am sorting out the answer, please wait a while
Hello, if you are a consumer and your express is lost in the rookie station, then you can dismantle the cavity to directly call the customer service of the express delivery ** for hand wisdom investment potato shirt lawsuit, and the rookie station will compensate you in full according to the value of your courier.
I lost my sent, what should I do?
As long as the recipient does not receive the express delivery, then your sender can directly complain about the express, and the courier company will compensate according to the value of your goods.
Hello, I would like to ask how many complaints**?
Which courier is it?
Call the customer service of the specific express first**, if it is not solved, then call 12305. Postal industry consumer complaints**: 12305 This complaint system is common across the country, so only one macro shortage to register can complain to all provinces and regions of the express company. Dress.
I sent it to Shenzhen from Xiamen, Fujian, I don't know how much Xiamen is?
Is it to call this number 12305?
95311 Shentong: 95543 Yuantong: 95554 Yunda:
95546ems: 11183 first call the specific express ** to complain, if the express company does not have a stove to solve, then call 12305, to the General Post Office to complain.
Well, I just wanted to ask which number do you call first?
SF Express is 95338, one less 9
If you don't know which courier it is, then you can just call 12305.
Ok thank you.
Okay, I hope to give a 5-star thumbs up.
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Legal analysis: Whether the express can be recovered if it is lost at the Cainiao Station depends on the actual situation. After the express is lost, it is first necessary to determine whether the express has been stored in the rookie station, if it has indeed been stored, you can request the staff of the rookie station to investigate the monitoring or pickup records, etc., through all available information and means to retrieve the express, but there is no guarantee that it will be recovered.
Legal basis: Article 888 of the Civil Code of the People's Republic of China A custody contract is a contract whereby the custodian keeps the deposited goods delivered by the depositor and returns the goods.
Where the depositor engages in shopping, dining, lodging, or other activities at the custodian's place, and stores the items in a designated place, it shall be deemed to be safekeeping, unless otherwise agreed by the parties or otherwise in other trading habits.
Sympathize with your situation, because now the law of the express delivery industry is not quite perfect, for consumers your express mail is very troublesome after the loss, if it is in the ** buy something is good to say, because there is ** good compensation, if not** this thing is not easy to say, you say 10,000, the express company said ten yuan This situation is too much, if there is no insurance will only be compensated by five times the freight, for example, your freight is five yuan, at most you will be compensated 25 yuan, and the final loss is still the consumer. For example, if you call ** to complain, that ** is basically no one answers, or just kicks the ball, but don't give up the right to complain, I hope these will help you.
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