Do collections, help think of a way. How to improve yourself by doing collections

Collections contain too much, 1Negotiation is the main one, 2Scouting ability support, 3Patience is the killer thing.

Collection taboos, quarrels or conflicts. The cost of dealing with this kind of incident is high for the company (cost of time, manpower, etc.). So in addition to adjusting the tone at any time, you should also pay attention to the words and phrases.

In the negotiation, you must master the rhythm and guide the customer to talk in the direction you want, and the worst collection is to be led by the customer.

For the old man, you need to be able to investigate the unit or address of the contact person through various channels. When the customer is sloppy, you have to start showing your aura and poke at the other party's key points when you say something, so that the other party can't find a new excuse.

Collection is a science, so read more books on psychology or business negotiation, and be confident.

I have just done the pressure of collection, I am confused, I have recently listened to the Himalayan collection talk, which has helped me a lot, you can also go and listen.

Don't go along with some colleagues, just find a way to do a good job in performance and lead the team, and you have to learn words and management little by little.

In the face of the collection of the loan company, the most effective way is naturally to pay off the arrears, and the loan cannot be repaid, the following measures can be taken:

1.Negotiate with the loan company.

In the face of the collection of the loan company, you should not "run away", do not answer, and do not reply to the text message, which will anger the collector even more. You should negotiate with them amicably, seek a period of grace, make it clear that you are willing to repay the loan, and repay the arrears within a certain period of time.

2.Find friends and family to help you repay the loan.

If the amount is small and within the family's affordability, you can try to communicate with the family and seek help from your parents when repaying the loan, which at least does not have high interest charges.

3.Work actively and work hard to earn money.

In fact, the loan is not repaid, in the final analysis, it is your own repayment ability and the amount of the platform loan do not match, if you are worried that you have been overdue to be collected, it is still recommended to work hard, strive to improve your ability, and then increase your income.

Extended Materials. If you encounter violent collection, you can call the police and collect normally, it is recommended that the borrower still find a way to repay the money You can negotiate with the small loan platform and make it clear that you will repay the money.

First, pay your money in installments through your credit card bill.

If you are applying for a credit card and you can't pay it back for a while, you can try to apply for a bill installment and spread the amount to repay each month, which not only reduces the pressure of repayment, but also does not cause credit stains.

Second, ask friends and relatives to help you repay the loan.

If the amount is small and within the family's affordability, you can try to communicate with the family and seek help from your parents when repaying the loan, which at least does not have high interest charges.

Third, work actively and work hard to make money.

In fact, the loan is not repaid, in the final analysis, it is your own repayment ability and the amount of the platform loan do not match, if you are worried that you have been overdue to be collected, it is still recommended to work hard, strive to improve your ability, and then increase your income.

Hopefully, the above will help you.

1. The collection work is reasonable and legal, and the collector should be neither humble nor arrogant.

If the debtor has a bad attitude, the purpose is to scare the collectors, so that the collectors will fight less or dare not fight. When encountering such a person, you can adopt the principle of stopping three times, the first time to remind the other party to pay attention to the way of speaking;The second time the other party is informed of the equal status of both parties;The third time will be a serious warning that "for low-quality borrowers, other methods will be used to collect loans".

Second, the collector needs to master the ability to "see, hear, ask, and see".

1. Look: Look at the data, occupation, age, identity, and regional differences, and divide the hierarchical categories according to them, and treat them in a classified manner.

2. Smell: listen, understand each other, identify the true and false, and capture the loopholes between the other party's words.

3. Q: Point-to-point in-depth understanding, detailed exploration of doubtful places, the purpose is to break the lie, and let the customer take care of the loss.

4. Cut: Confirm the problem, change the pace of negotiation, and determine the solution.

Third, the degree of grasp.

The most taboo thing to say is to be full of words, so it is very important to master the "degree", and it is necessary to leave room and room for communication for future collection work.

Fourth, know how to exert reasonable pressure.

The key to pressure is to hit the debtor's weaknesses and key points to exert pressure, and the more advanced the collection, the more important it is to identify the customer's weaknesses and focus on attacking. The common pressure, on the one hand, is external pressure, that is, through the debtor's surroundings and surrounding environment, and on the other hand, internal pressure, so that the debtor understands that non-repayment will lead to serious consequences.

Fifth, understand a little bit of psychology and tactics.

Restore the psychology of the debtor and find out the real reasons and psychological motives of the debtor's non-repayment. In short, the collection work requires the collectors to skillfully combine the inquisitive, reasonable pressure, and psychological restoration on the basis of neither humility nor arrogance, and reasonable and appropriate communication to achieve the purpose of repayment.