How can you build a friendly relationship with your customers?

A rational customer, or a real customer, may never think that the service provider is for his good, but will think of a profitable relationship between the two parties established for the purpose of making money.

If you want to do well in the service industry, you have to start with yourself. It is necessary to do the most basic things, such as etiquette and courtesy, service quality level, etc. To serve customers, we should consider problems from the customer's point of view.

Of course, the customer is not actually God, God is the money in the customer's pocket. However, you have to make your customers feel like God, a God to be close to, not a God who is high and inviolable.

The service industry also needs to be empathetic to deal with problems. For example, if the customer service staff only explains the situation caused by the product or service, then there may be mood swings among the customers, or it may not matter. But if a service person can understand the customer's emotions, what they think at the time and what they should do, the quality of service will naturally improve.

Make an assumption. If you buy a set of clothes with a one-month warranty, but you only wear them once and they rot you because the washing brush is too strong, what do you think? I believe the first reaction was"The quality of the clothes is problematic, you should go and change it!

But after the expiration date, this is a corporate system, and it is true for anyone. To put it another way, what do you do when you encounter this customer situation? You will think, first of all, the shelf life has passed, so even if it is a quality problem, it is difficult to deal with it (this is the imperfection of the system caused by the quality of service is difficult to be high-quality, which can be found and adjusted by the company's upper management), and then you know that it is caused by the customer's brush being too big.

However, the clothes should not be so fragile with a brush, and even if they are pulled hard, they will not completely break. So what? Acknowledging the quality problem and giving a replacement?

In that case, the employee may have to explain or even compensate the company for replacing the product that has passed the expiration date without authorization, and the employee is not willing. Therefore, the interests of both sides conflict with each other and it is difficult to solve! (This is also caused by the system, but also includes the mentality of employees).

Looking at this hypothesis, how do you view the impact and relationship between enterprises and customers, customers and employees, and employees and enterprises on the service industry? If you're just an employee, you can think about certain problems, but if you're a leader, you should think holistically. Even, check the status of customer complaints and suggestions every month, and accept the evaluation and suggestions of employees and other leaders on the quality of customer service.

Targeted marketing campaigns can change the customer's perception of the business and build a good relationship.

Hope you are more successful!

Be sincere, let customers feel that you are sincere!

Hello, establish a good personal care with customers can: 1. Find the interests and hobbies of customers, so that they can have a common language with customers in some aspects or several aspects and be able to make some in-depth exchanges; 2. Treat customers warmly and help them when they need help, and sending charcoal in the snow is more touching than icing on the cake; 3. If you have nothing to do, make a **, WeChat contact or greetings or visit the customer, or give some small gifts to make the customer feel that you always remember him.

The first method: verbal affirmation. In our dealings with others, we should try our best to praise others, because people like to hear praise for them.

The power of praise is great, we praise the enemy, and the enemy becomes a friend; We went to praise our friends, and the friends became siblings. We should always think of reasons to praise others and express them loudly.

The second method; Quality time together. The quality time we talk about here refers to the ability to communicate deeply with the other person. In this exchange, we can understand what the other person needs, what difficulties he has, and information about his family, such as who has the financial resources in the client's family, and how many children he has.

These are important pieces of information, and as long as we can know this information, we are halfway there.

The third method: giving gifts. When we go to visit a customer, we can bring some small gifts, such as the customer's family has children or the elderly, we can buy some gifts for him.

I'm sure he'll love it, because it means you value his family, and everyone wants to be valued.

The fourth method: physical contact. When we make physical contact with people, the most common way to do it is to shake hands.

A handshake is just one way to do it, there are other ways, such as men often like to put their hands on each other's shoulders to show their closeness. And so on and so forth. By using physical contact, you can communicate with the other person more effectively.

If you want to build a good customer relationship, you must master certain skills.

1. Be well prepared.

First of all, you have to be familiar with each product, don't wait for the customer to ask, you go to the information, look at the **. Secondly, we must have sufficient psychological preparation: on the one hand, we must have the confidence to make a deal, and on the other hand, we must also be prepared for rejection.

Especially after being rejected, you should still maintain a good attitude. To be a good salesperson, you must know how to adjust your mental state in time and be able to respond to various environments with full enthusiasm. The best time to visit our customers is only when we are well prepared and in good condition.

2. Know how to praise.

Maslow's theory of needs states that the fourth human need is the desire to be respected and recognized. Finding the good in others and expressing them effectively is actually satisfying a psychological need of others.

Everyone likes to be praised by others, so we should be good at observing the people around us, finding their strengths, and talking about them, when in fact we find the shortcomings of others, it is much easier than we find the strengths of others, which invisibly hinders our interpersonal communication.

So praise the people around us, and when you really do that, you will find that others will start to pay attention to your good qualities and become more and more kind to you. Praise is a communication skill, learn to praise others and gradually develop a habit that you will benefit immensely from.

3. Establish a good level of trust.

Don't rush to sell your products to customers, first of all, build a good interpersonal relationship with your customers, create a harmonious atmosphere, remove his wariness of you and build trust. Second, find common ground, have common hobbies and topics with each other, and try to be consistent with each other's thinking or guide each other to be consistent with you. This requires us to start from the other person's starting point, to plan for him, to understand his real needs, so as to gain his full trust.

4. Dig out the needs of customers.

Not every customer knows what they need, most of the time, the customer just has a vague image, and many people do not have a clear concept of their needs, either buy what is in the market, or just watch advertising. Then we should understand his needs, meet his needs, solve his problems, and more importantly, help them establish their needs.

For example, in the case of shower gel, we try to make it clear to them: Oh, I want a shower gel with green rhyme. Of course, this requires our efforts, including the establishment of good trust as mentioned above, more praise, and clear proof of the advantages of our products to customers, so that he can fully recognize

Green Charm products are trustworthy and the best, and I believe that it is. Remember, as long as there is demand, there will be opportunities for sales. To tap customers, it is necessary to know how to analyze the psychological state of customers, find the interests of customers, and be able to organically combine these things with the company's products and services.

Dear, glad to answer for you. Because there can be a higher rate of pure customer retention, businesses with good customer relationships will see customer retention growth because they have a better experience with your brand and customers will stay with your business longer. About 66% of the consumers who leave your business to choose your competitor's brand do so because of poor customer service.

If you have a good customer relationship, they'll be using your products and services for longer. Hope mine can help you! Seek <>

Customers are the basis for the survival of an enterprise, and are the ultimate judges of our work, and the quality of customer relations is closely related to the survival of an enterprise. As a service industry, providing high-quality services and satisfying customers is an important prerequisite for establishing good customer relationships. Specifically, in the internal management of the detachment, it is necessary to supervise and urge the work of the team members from the following five aspects:

2. Be courteous and courteous. No matter in work and daily life, when contacting customers and people, we should be polite and courteous, greet each other with a smile, and flexibly use civilized language.

3. Think more and use your brain diligently. As the grassroots backbone of the detachment, we should use our brains to think about problems, find ways to change the quality of service, observe and understand the enterprise more, find problems and put forward reasonable suggestions to customers.

Fourth, do the work diligently, have a correct attitude, communicate and report more with customers. In our daily work, the customer may only see the surface, maybe there are some things he doesn't know, we go to report, it will increase the leader's understanding of our work, know that we are doing things seriously, so as to recognize our work. In addition, it is necessary to always ask customers for suggestions on security work to see what is not in place and needs to be improved.

Communication should be timed, not to report the same problems in front of the customer leader every day, to make a long story short, just express the meaning of what is said.

Fifth, deal with problems flexibly. Among the people we serve, the management models are very different, which requires us to find different ways to solve problems, to grasp the characteristics, and to prescribe the right medicine. (Lu Minmin).