What measures should financial institutions take when a customer refuses to update the customer s ba

Where a financial institution refuses to update its basic customer information without justifiable reasons when performing its customer identification obligations, it shall report the suspicious conduct to the China Anti-Money Laundering Monitoring Center and the local branch of the People's Bank of China.

Anti-Money Laundering Regulations for Financial Institutions

Article 9 Financial institutions shall establish and implement a customer identification system in accordance with regulations.

1) Identify the identity of customers who are required to establish business relationships or handle one-time financial business of more than the specified amount, require customers to present true and valid identity documents or other identification documents, conduct verification and registration, and update customer identity information in a timely manner when there is a change;

2) Understand the purpose and nature of the customer's transaction in accordance with regulations, and effectively identify the beneficiary of the transaction;

3) Where abnormal signs are discovered in the course of handling business, or there are doubts about the authenticity, validity, or completeness of previously obtained customer identity materials, the customer's identity shall be re-identified;

4) Ensure that the overseas financial institution with which it has a ** relationship or similar business relationship conducts effective customer identification, and can obtain the required customer identity information from the overseas financial institution.

The specific implementation measures provided for in the preceding paragraph shall be formulated by the People's Bank of China in conjunction with the China Banking Regulatory Commission, the China Securities Regulatory Commission and the China Insurance Regulatory Commission.

When a customer refuses to update the customer's basic information without justifiable reasons, the financial institution shall report to the local branch of the People's Bank of China at the same time and cooperate with the People's Bank of China's anti-money laundering administrative investigation.

Answer]: A Polite Service Rules Finalized Draft: Banking practitioners should be well-dressed, steady, polite and thoughtful during the journey of contacting business.

We will try our best to meet the reasonable requirements put forward by the customer, and patiently explain the situation to obtain understanding and understanding for the requirements that cannot be met temporarily or are obviously unreasonable.

What are the circumstances in which the financial institution may not re-identify the customer ()aRequests for a change of home address (correct answer or banquet plan).

b.Ask for a replacement of the passbook (the answer is true).

c.2 consecutive withdrawals, the amount of 10,000 yuan and 3,000 yuan respectively.

d.10,000 yuan for domestic transfer business (correct answer).

In the following cases, it is not a condition for a financial institution to re-identify a customer ().

a.The customer requests to change the name or title, the type of identity document or identification document, the ID card number, the registered capital, the business model, the legal representative or the person in charge.

b.The customer's behavior is burning or the transaction situation is abnormal.

c.The name or title of the customer is related to the relevant departments, institutions and judicial authorities in accordance with the law to require the financial institution to cooperate in the investigation or attention.

The names or titles of criminal suspects, money launderers and terrorist financiers are the same.

d.The customer handles margin financing and securities lending business (correct answer).