What is the difference between intimate service and convenient service?

In life, such examples abound. The services of banks, telecom operators, medical institutions and other units are characterized by standardization, lack of care, but sometimes they make people feel that kind of unnecessary over-service.

Due to the large number of service objects and customers in these industries, it is difficult to carry out sufficiently humanized services for everyone, so there are also objective and practical difficulties. However, I still insist that service is really not something that can be done with a few indicators, a few smiles, and a few standard words, it requires a lot of in-depth excavation and insight into human nature, so that it can really cut into the pain points, itch points, and excitement points, and it is possible to really do it.

For example, Haidilao provides free watermelons, melon seeds, snacks, and poker when customers are waiting for a table, which is to cut the time that people need to pass the time of boredom and wait, and at the same time, there is a little bit of the psychology of taking advantage of a small advantage, so although it takes a long time to wait, the diners are still happy and have no regrets.

Second, it is necessary to grasp the real needs of the client.

Demand insight is not only a test of a pair of eyes, but also a heart. In many cases, asking a few more whys and thinking more about what the customer really thinks in their hearts may lead to some interesting conclusions.

To do service, the most taboo is to only be superior and indicative, and rigidly implement some orders and requirements of superiors.

Judging from my recent experience in the service of the business hall, I will praise those service staff who "understand me", but give bad comments to those who complete the service in full accordance with the requirements of the superior. One of the worse experiences is that the real needs cannot be met, but instead have to adapt to the so-called "processes" and "rules", which is typical of shackling. And some of the service staff have done a much better job because they are really efficient but just right to solve my real problems.

In this way, there are actually many "improper services" like this, such as the ** and preferential treatment of communication operators, in fact, no matter how complex and exquisite the design is, how big the discount is, customers are not satisfied. Is it going to be as low as free? Or do you want to give infinite traffic?

In fact, it may not be, what customers really care about is that every penny spent will not be wasted, and it is reasonable, so recommending a suitable tariff for users is more scientific than simply reducing the price, and the degree of acceptance may be higher.

What kind of service is really considerate?

In many jobs, we are limited by various objective conditions, and we are unable to do anything about the final delivery of products, services, processes, experiences, etc., but we can reasonably regulate customer expectations.

Convenient service is convenient and fast, to help others in the situation, free or paid to provide services to others.

In social and economic development, whether it is an enterprise or a large or small business field, excellent service is a necessary condition for establishing a brand image and survival. Make customers more willing to accept your products and rely on your products inseparably, because your intimate service touches his nerves. The excellent performance of the service is as follows:

1. Establish a sense of service and implement high-quality service.

First, being organized means that everyone has a responsibility and focuses on each other, and that a special organizational structure should be established to be mainly responsible.

Second, there is a series, which means that all aspects and rules and regulations must form a service spirit and service mechanism.

Third, strengthen institutional constraints and pay attention to quality feedback.

2. Correct service attitude, sincerity and trustworthiness.

Good service attitude, sincerity and trustworthiness are the premise of establishing a good service image and the key to winning the competition of modern enterprises.

3. High service skills and efficiency.

First, superb service technology is a necessary condition for the public to recognize the product.

Second, the level and speed of after-sales service also make the establishment of service image promote the shaping of product image.

Third, fast and accurate service. The service is required to be fast and agile, and the service procedure should be accurate.

4. Make full use of "green" technology to ensure the health of customers.

To provide users with high-quality services, establish the concept of customer first, increase service efforts, reflect the responsibility of enterprises to the society with the image of "green" service, do a good job in pre-sales and after-sales service, and improve service levels, in order to achieve a double harvest of products and services.

5. Be ready to serve at any time.

Be mentally prepared; Be materially prepared.

6. Do a good job of visible service.

Put your work under the supervision of your guests so that they can feel the results of your work.

7. Establish a national sales awareness.

Employees know how to sell or recommend other products in the store to customers while they serve them.

8. Be polite. Pay attention to grooming and appearance, and pay attention to treating people.

9. Excellent service.

Every employee can do the above 8 points, the employee is competent, and the service is excellent.

Convenient service refers to a paid or unpaid activity that a company or individual provides direct and convenient work for others and benefits others in order to increase its sales profitability or make the company's or individual operation more efficient. The provision of living labour not in the form of physical objects to meet the special needs of others. It is also a form of convenience and help others who need it.

It can also refer to the provision of multiple services at one time, and enjoy the service anytime, anywhere. Intimate service for customers to enjoy. Intimate service is to use a sincere heart to understand the needs of customers, make customers feel comfortable everywhere, and naturally you can find methods and skills.

If you are a customer, what kind of service do you request?

Put yourself in the shoes of others, and you can provide intimate service.

Summary. Intimate service refers to providing services that are careful, thoughtful, and concerned about customer needs. This service can be manifested in various aspects, including but not limited to the following:

2.Resolve issues and concerns: Caring service providers respond quickly to customer questions and concerns and take proactive steps to resolve them to ensure a satisfactory response.

3.Provide personalized service: Intimate service providers will try their best to understand the individual needs of customers, and customize corresponding service plans according to customers' preferences and special requirements, so that customers can feel valued and cared for.

4.Maintain Friendliness and Professionalism: Caring service providers treat customers in a friendly and professional manner, and strive to deliver a warm and pleasant service experience, while maintaining a level of professional knowledge and skills to ensure a high quality of service.

In short, intimate service refers to providing services that customers really need and expect, paying attention to customer needs, and providing services with a caring, meticulous and thoughtful attitude to enhance customer satisfaction and loyalty.

Intimate service refers to providing services that are careful, thoughtful, and concerned about customer needs. This service can be manifested in various aspects, including but not limited to the following:1

Resolve issues and concerns: Caring service providers respond quickly to customer questions and concerns and take proactive steps to resolve them to ensure a satisfactory response. 3.

Provide personalized service: Intimate service providers will try their best to understand the individual needs of customers, and customize corresponding service plans according to the preferences and special requirements of Gu Luhe, so that customers can feel valued and cared for. 4.

Maintain Friendliness and Professionalism: Caring service providers treat customers in a friendly and professional manner, and strive to deliver a warm and pleasant service experience, while maintaining a level of professional knowledge and skills to ensure a high quality of service. In short, intimate service refers to providing services that customers really need and expect, paying attention to customer needs, and providing services with a careful, meticulous and thoughtful attitude to enhance customer satisfaction and loyalty.

Can you tell us more about that?

Intimate service refers to providing users with thoughtful, meticulous and satisfying services. This kind of service focuses on the understanding of user needs, the ability of the bank to solve problems, and the improvement of satisfaction. By using a format that clarifies the conclusion, explains the reason, and extends the content, the service is able to convey information more clearly and in an organized way, so that the user can better understand and accept it.

Explicit conclusions allow users to quickly understand the answer to a question, explaining why increases the depth of their understanding of the problem, and content extensions can be broken up to further expand the knowledge and provide more comprehensive assistance. This way of answering questions can not only meet the basic needs of users, but also provide additional information and value, reflecting the characteristics of intimate service.

1.Use user feedback to increase the functionality and quality of our services and products.

3.Ask for customer opinions and conduct relevant customer satisfaction surveys.

4.Provide customers with emergency services to meet any needs of customers and make every effort to meet customer requirements.

5.Good dialogue communication strategy to solve customer feedback problems in a timely and effective manner.

6.According to the needs of customers, tailor-made administrative services for customers.

7.To provide customers with more convenient and fast service.

You yourself need a life mentor, and your children need a mentor and helpful friend - Wang Jiqiong.

At noon, I got together with three good friends, we met in Haidilao, the first time I came to Haidilao, although I haven't been here, but I have heard that their service is very good, but what is good, I have never known. When we arrived at 12 noon, we were told that we had to wait in line for an hour and sent a small snack to apologize. An hour later, entering the hall to order, the feeling of eating is very warm, the service staff is smiling, you make a move, they will quickly come over to tell your needs, after we eat, they will serve a small snack to take away.

A meal of an hour and a half, we feel very warm, meticulous, patient, thoughtful service, everywhere you go there are warm tips from the service staff, think about what customers think and what customers are anxious about. As a consumer, there are generally three reasons for eating out, first, the environment, second, the service, and third, the taste. And Haidilao is fighting for high-quality service, so that after you consume here, the next time you have a party, you will think of him for the first time.

Learn their team spirit, build the cohesion of the team, build the cohesion of the team, so that teachers can understand each other, help each other, show their talents, build the influence of the team, use the method of mentoring and apprenticeship, let the role model pull the team to run, build the team's learning ability, and be a learning team.

Learning Haidilao service is applied to my work, we are also a kind of service work, a place to serve children's living and learning, and to satisfy parents. As a teacher, some teachers and some teachers believe that parents should cooperate with teachers in the form of a high profile, but the premise is based on parents' trust in teachers. It is our philosophy to exchange sincerity for sincerity, to do everything only with sincerity, to think about what parents think, to educate every child with love, patience and professionalism, to make children happy and to satisfy parents.

357 days a day.

A: Intimate services include: 1

Listen carefully and respect the needs of guests; 2.Provide a high-quality service experience; 3.Strive to meet the needs of our guests; 4.

Ensure the quality of service and give a pleasant consumer experience; 5.Respond to the inquiries of Keling dust households in a timely manner, and deal with customer complaints in a timely manner; 6.Provide customers with exclusive services, such as discounts, free gifts, etc.

Putting yourself in the shoes of others is intimate service.

1.Acting for the benefit of society or others.

The third lecture of Sun Yat-sen's "Civil Rights Doctrine": "Everyone should be for the purpose of service, not for the purpose of seizure." Sha Ting's "Homecoming" 9: "I want to give people the impression at any time: he is serving the people!" ”

2.Judah.

Zhu Ziqing's "Miscellaneous Notes on Coming Back": "When I returned to Beiping and returned to the school where I had served, many old workers met and said in authentic Beiping: 'You are back!

Chapter 2 of Zou Taofen's "The Aftermath of Tribulation": "Later, he worked in the Shanghai "Business Daily", and I also served in the Shanghai "Shishi Xinbao", which is regarded as a newspaper fan. ”

Service is a modern social institution and system formed by the emergence of urbanization of population concentration in cities and the specialization of the division of labor system in industrial society.

3.**Aspect.

Service is an economic activity that an individual or social organization does or carries out for a consumer, either directly or with a certain tool, equipment, facilities and so on, and is an activity or benefit provided to a consumer individual or enterprise aimed at meeting a specific demand of the other party, and its production may or may not be related to material products, and it may not be related to the individual, commodity or service of other economic units, and the use value or utility is mainly expressed in the form of activities.