Many property owners are often dissatisfied with the property, what is the reason behind the dissati

Over the years, as everyone's living standards have improved more and more, and there are many people who have more and more strict requirements for property services, but for the property, maybe they should serve the community, which is their important work, but in the current view, the property and the owners are not a big family, maybe they both have their own opinions. But in life, in fact, both parties still have a common responsibility to maintain their own beautiful community, in normal times, in fact, the owner should pay the property fee on time.

In this way, the owner of the property can have the service to protect his work. <>

However, there are many owners and property personnel in life who have very big conflicts, in fact, the reasons behind their dissatisfaction are also very simple. It is an ordinary reason, in fact, the owner should enjoy some of his services after paying the property fee, but in fact, the property fee will be ** every year, but the property is not in place, and it is very poor, so there are many owners who will be upset about these things. <>

But there are many people who feel that they are not willing to pay the property fee, but this will make the loss all the time, and now we have to buy the house of our dreams through hard work, with the current housing prices are also **, so the property fee is also very high, but can not enjoy particularly good service. It is no wonder that the owners are not very satisfied with the property, and sometimes the quality of the property is also very poor. <>

In fact, there are many phenomena now, that is, the personnel in the property are some unprofessional people, and they have not carried out professional training. Therefore, there is still a lack of skills in management, let alone any sense of responsibility.

In fact, the owner and the property should be a big family, and the property should unconditionally give the owners a good service, but the property staff seems to be the uncle, and they have to obey their arrangements every day, but they don't do practical things.

In fact, there are many reasons, such as the property collection of property fees inaction, the management of the community is not in place, the environmental sanitation is not good, many properties do not publish accounts, resulting in the owners of the property charges are not clear, so there will be dissatisfaction.

Many owners are not satisfied with the property, in fact, the property is faced with a variety of requirements from the owner, and it is difficult to make every owner satisfied, after all, the property is for the public.

In fact, the reason why the owners are dissatisfied with the property is nothing more than that the property does not consider them wholeheartedly and does not do a good job in the management of the community.

The main reason is that the property is not dedicated to the community. Many people think that the property just collects money and does not do anything.

The owner is not satisfied with the property, you can do the following: Orange Chavo.

1.First of all, it is necessary to establish good communication with the owner. Understand the specific reasons for their dissatisfaction, and at the same time communicate to them the service philosophy and scope of the property company.

2.In the process of communicating with the owner, actively listen to their opinions and suggestions, and solve problems as much as possible. At the same time, it can also introduce the advantages of the property company's service to the owners, such as professional service team and advanced service equipment.

3.If the owner has any complaints or suggestions about the services of the property management company, it must be dealt with promptly. Appropriate measures can be taken, such as improving service attitude, improving service quality, etc., to meet the needs and expectations of property owners.

4.In addition to communicating with the owners, you can also strengthen the connection with the owners by carrying out community activities, regular visits, etc. Through these activities, it is possible to better understand the needs and opinions of property owners, and in this way, to improve the services of the property company.

5.Finally, if the owner is still not satisfied with the service of the property management company, appropriate measures can be taken, such as holding an owners' meeting, bringing in a third-party regulatory agency, etc., to solve the problem and improve the service quality of the property management company.

In short, establishing good communication with property owners, actively listening to their opinions and suggestions, handling complaints and suggestions in a timely manner, enhancing contact with property owners, and taking appropriate measures to solve problems are all important ways to improve the service quality of property management companies.

If the owner dislikes the poor property, how to reply at this time! It should be seen if it is the truth, and then look at the owner's attitude, and then reply that if you are not satisfied with our service, please bring it up, and we will change it until you are satisfied.

If you are not satisfied with us, you can say so, and we will listen to you. Thank you also for the way you approach our work.

If the owner is not satisfied with the property, you can reply like this: You are not satisfied with our service, please put forward our shortcomings, and we will rectify them in time until you are satisfied.

It is normal for owners to be dissatisfied with the property and give opinions and suggestions. The property itself is for the owners of the community, and it is normal for the owners to ask for the property to be raised. The property should take every complaint of the owner seriously, rectify the problem in time, explain patiently if there is a misunderstanding, and avoid a blunt attitude, therefore, the owner is not satisfied with the property, you can reply like this:

If you are not satisfied with our service rock socks, please put forward our deficiencies, and we will rectify them in time until you are satisfied.

Property is the property of the community, a property management area by a property service enterprise to implement property management, the management department of the community property is generally the real estate administrative departments in various places, serving the owners in the community.

The property service that the owners are most dissatisfied with.

It can be summarized in eight aspects.

One. Management is not in place.

Cases of loss, theft, damage, and damage often occur due to the performance of duties by property service enterprises.

Two. Off-duty off-duty.

Something went wrong and couldn't find anyone.

Three. The service is not timely.

The owner was in a hurry, and the people of the property were delayed.

Four. Inefficient service.

A water pipe repair can not be repaired several times, a small problem, can not be solved three times or five times, causing people to worry, and even "kicking the ball", prevarication.

Five. Shrinkage service.

There is a shortage of catties and short, there are guards, as if it is a fictitious, there are cleaning socks, garbage is everywhere, there is heating, the heating is not hot, there are patrols, and the car is scratched... And so on, shrink the service, and charge as it is!

Six. Short-term behavior.

In order to save expenses, it is not repaired according to the plan and regulations, and it is not damaged or repaired, which affects the service life of the owner's house, public facilities and equipment.

Seven. Promises are not kept.

Words don't count, and the integrity is poor, so people can't believe it.

Eight. Poor service attitude.

The etiquette image is poor, not treating the owner as a relative, but treating the owner as a passerby, with an indifferent attitude, rejecting people thousands of miles away, impatient at every turn, and lacking humanity.

Property disputes should be the last problem after buying a house, if the owner is dissatisfied with the management of the property company and the collection of property fees after moving in, can the property management company be changed? How do I replace it?

1. Whether other property management companies can be replaced, according to the relevant provisions of China's "Property Management Regulations", the owners' general meeting has the right to decide on the selection and dismissal of property management companies. Before the owners and the owners' general meeting select and hire a property management enterprise, the construction unit shall sign a written pre-property service contract. The term of the pre-property service contract can be agreed; However, if the term is not expired and the property service contract signed between the main committee of the industrial reform belt and the property management enterprise takes effect, the property service contract in the early stage shall be terminated.

If Mr. Feng's community has set up an owners' meeting, a new property management company can be selected to take over the original property management company through the owners' meeting to provide property management services to the owners of the community. If Mr. Zhang's community has not yet established an owners' meeting, he cannot directly engage the PMC.

2. Overview of the rights and obligations of the owner in property management According to the provisions of the "Property Management Regulations", the owner of the house is the owner. The owner has the following rights in the property management campaign:1

In accordance with the provisions of the property service contract, accept the services provided by the property management company; 2.Propose to convene a general meeting of owners and make recommendations on matters relating to property management; 3.Propose the formulation and revision of the owners' covenant and the rules of procedure of the owners' general meeting; 4.

Attend meetings of owners' meetings and exercise voting rights; 5.Elect members of the owners' committee and have the right to be elected; 6.supervise the work of the owners' committee; 7.

Supervise the performance of property service contracts by property management enterprises; 8.The right to know and supervise the use of the common parts of the property, common facilities and equipment and related sites; 9.supervise the management and use of special maintenance funds for common parts of the property and common facilities and equipment; 10.

Abide by the Owners' Convention and the Rules of Procedure of the General Meeting of Owners; 2.Comply with the rules and regulations on the use of common parts of the property and common facilities and equipment, the maintenance of public order and environmental sanitation in the property management area; 3.to implement the decisions of the general meeting of owners and the decisions of the owners' committee as delegated by the general meeting of owners; 4.

Pay special maintenance funds in accordance with relevant national regulations; 5.Pay the property service fee on time; 6.Other obligations stipulated by laws and regulations.