Can I return a damaged outer package?

It needs to be negotiated, because the damage to the outer packaging will cause losses to the seller, and this loss should be borne by the buyer, and the return is not a quality problem or a 7-day return without reason.

, the seller can not return the goods.

Offline products can be returned within 7 days if there is a quality problem. If the seller provides goods through physical stores, networks, television, mail order, direct sales, etc., and does not meet the quality requirements, it shall perform obligations such as return, replacement, and repair in accordance with national regulations and the agreement of the parties. If there are no national regulations and the parties agree, the consumer may return the goods within 7 days from the date of receipt of the goods; After 7 days, if the statutory conditions for terminating the contract are met, the consumer may return the goods in a timely manner, and if the statutory conditions for terminating the contract are not met, the operator may be required to perform obligations such as replacement and repair.

1] If the consumer requests to return the goods that have been determined to be substandard by the relevant administrative departments in accordance with the law, the seller shall be responsible for returning the goods. The seller shall promptly perform the obligations of repairing, remaking, replacing, returning, making up the quantity of the goods, refunding the payment for goods and service fees, or compensating for losses, and shall not deliberately delay or unreasonably refuse.

If the outer packaging of the return is damaged, it can be returned after repackaging, and the return will not be affected by the packaging of the goods, as long as it is within the scope of return promised by the merchant, although the outer packaging is damaged, it can still be returned.

If the outer packaging is damaged when returning, it is not caused by you, it can be returned, but if you tear off the outer packaging, then it cannot be returned, because it affects the secondary sales If it affects the secondary sales, the general merchant will not return it to you.

In fact, this situation requires you to communicate with the merchant, and under normal circumstances, as long as the actual goods are confirmed that there is no problem, the merchant can choose to return or exchange.

This is a difficult situation, the destruction of the original packaging will affect the resale, you have the right to refuse is true, but the buyer will definitely give you a bad review! Basically, the buyer will evaluate the poor quality of the product and not give it back, and ask others to be careful about the file, the shopkeeper is a dishonest **, it is a black store, she is the victim! Therefore, in addition to **, most of the small sellers choose to swallow their anger and calm down, so there are not many buyers!

How to deal with it depends on the seller's choice.

Yes, the product is in good condition.

It needs to be negotiated, because the damage to the outer packaging will cause losses to the seller, and this loss should be borne by the buyer, as for the return is not a quality problem or a 7-day return without reason, the seller can not return the goods.

However, usually it's just that the packaging section is broken, not that there is a problem with the clothes, you bought the clothes and didn't buy his packaging bag, this will definitely be refunded. If the clothes you bought have been worn and washed, but it affects the sales, this cannot be refunded, and if the clothes you bought do not affect the second sale, it should still be refunded.

The Merchant reserves the right to refuse the Customer's request for return or exchange in the following circumstances:

1) Please carefully check and accept the goods according to the order when you receive the goods, the goods are incomplete, dirty, damaged, please check and point out on the spot, free re-delivery, and then will not be accepted.

2) Quality problems caused by return and exchange requirements and human factors beyond the return and exchange period.

3) The returned goods are incomplete or the appearance is damaged.

4) The customer's receipt or invoice is lost or incomplete.

5) Returns due to the customer's own reasons (such as not seeing the product introduction before ordering, repeated orders, etc.).

6) The customer requests to replace the goods with other goods.

Summary. Hello, the outer packaging can be returned if it is lost, as long as it does not affect the secondary sales of the merchant, it can be returned, such as the plastic bag of the clothes can be returned, but if the clothes tag is lost, it cannot be returned.

Hello, the outer packaging can be returned if it is lost, as long as it does not affect the secondary sales of the merchant, it can be returned from the source, such as the plastic bag of the clothes can be returned vertically, but if the orange bridge clothing tag is lost, it cannot be returned.

What about the electronic organ.

Hello, as long as it is unused and does not affect the secondary sale of the mountain, it is Tangerine that can be returned, but if it is not for quality reasons, the buyer needs to bear the freight to send it back, you can take a photo and ask the merchant to see if the product is damaged, if there is no damage or the tag is lost, it can be returned. Circle talk about repentance.

What should I do if the merchant says it is affected?

Hello, I also feel very sorry for you, the outer packaging of the electronic organ is lost, and the merchant said that it can not be returned if it affects the secondary sales.

Hello, the standard of 7 days for no reason to return, the outer packaging must be intact when returning, otherwise it is impossible to return without reason.

But he originally said that he would send a pair of You Stupid to teach, but then he only gave ** teaching, and said that the piano asked customer service if he didn't understand, but he didn't promise to teach it one-on-one, and he bought it because of this.

Hello, in this case, the software teaching is written above, but if you are one-on-one, you can complain to the platform about the merchant's false advertising.

Can I return the product after complaining?

Hello, the possibility of returning the goods is not large, because like the electronic piano to make the tomb lose the outer packaging, it is normal for the merchant to dismantle the suspect and not give the return, you can complain to the seller for false publicity.

Summary. Hello dear, happy to answer for you: Yes.

If the outer packaging is lost, it can be returned, as long as it does not affect the merchant's secondary sales, it can be returned, such as the plastic bag of the clothes can be returned, but if the clothes tag is lost, it cannot be returned. As long as it is unused and does not affect the secondary sales, it can be returned, but if it is not for quality reasons, the buyer needs to bear the freight to send it back, you can take a photo and ask the merchant to see if the product is damaged, if there is no damage or the tag is lost, it can be returned.

Hello dear, happy to answer for you: Yes. As long as it does not affect the secondary sales of the merchant, it can be returned, such as the plastic bag of buried clothes can be returned, but if the clothes tag is lost, it cannot be returned.

As long as it is unused and does not affect the secondary sales, it can be returned, but if it is not for quality reasons, the buyer needs to bear the freight to send it back, you can take a photo and ask the merchant to see if the product is damaged, if there is no damage or the tag is lost, it can be returned.

It's okay if everything is still there, but the packaging is lost?

Legal analysis: **7 days no reason to return or exchange goods as long as the returned goods are complete and unused, there is no impact on the return. Legal basis:

Jingchun Online Transaction Management Measures》 Article 16: Where online commodity operators sell goods, consumers have the right to return the goods within seven days from the date of receipt of the goods, and there is no need to explain the reasons, except for the following commodities: (1) Custom-made by consumers; (2) Fresh and perishable; (3) Digital goods such as audio-visual products and computer software that have been unsealed by **** or consumers; (4) Newspapers and periodicals delivered. In addition to the goods listed in the preceding paragraph, other goods that are not suitable for return according to the nature of the goods and confirmed by the consumer at the time of purchase are not applicable to no-reason returns.

The goods returned by the consumer should be in good condition. Online commodity operators shall return the price paid by consumers within 7 days of receiving the returned goods. The cost of shipping for the return of goods is borne by the consumer; Where online commodity operators and consumers agree otherwise, follow the agreement.

Yes pro. Take shoes as an example, if you lose the shoebox after receiving the goods, but the shoes are not damaged and will not affect the second sale, you can also return them. The main thing is the bad things, not the Bao Chun Bu answer. <>