Communicating with customers, how do you avoid an awkward chat?

Chat with customers at the same frequency! You can also stilt your legs, and if the customer speaks slowly, you must not speak fast, and vice versa. The customer likes football, to talk more about football, if you don't understand football, just ask football, just listen there, don't let him be idle, when he stops, ask a few more questions, let him say hard, listen patiently is also quite insightful, customers need a good listener too much!

Before communicating with a customer, we will check the other person's circle of friends to understand the customer's preferences. For example, if the customer still loves basketball, then the opening can be: James recently transferred to the Lakers, what do you think?

Using small talk as a starting point will make the customer let their guard down and appear that you don't have that strong sales intent, and then you can go on to say, "Ah! Oh, yes!

When communicating with customers, remember not to focus on the characteristics of your own products, but to link the selling point of the product to the customer's personal value, for example, if a customer wants to buy a wedding anniversary gift for his lover, the salesperson will say: Based on what you just told me, I think this ring is the best choice for you. It not only avoids embarrassment, but also sells the product!

In many cases, we don't pester customers too much, but listen to customers as much as possible, and the customer's words will contain a lot of information, such as their own cognition of the product, needs, etc. A good listener is a smart salesperson, and the more information you get about your customer, the more likely you are to convince them to close the deal.

Listening to your customers and knowing that their needs are in the best is more effective than saying 10,000 words. The reason why many communication costs are high is because the donkey's lips on both sides are not at the same time. Don't focus on what you want to say, care about what your customers want to hear.

When the customer is silent, use the way of inquiry to bring the customer into the chat interactive chat, if the customer starts chattering, find an opportunity to cut into a topic, and bring the topic into the interaction!

When listening to what the customer has to say, the right questions can make the other person feel that you are distracted. This makes it easier for the customer to make him feel that you are involved and willing to treat you more as his own.

Describe a product from the perspective of customer application scenarios, rather than simply introducing product description materials. For example, for physical objects, it is not necessary to repeatedly explain whether the gold content and process are raised, but from the perspective of use. Attention should also be paid to finding customer interest.

According to the customer's personality preferences and age level, to create a different communication environment, no one does not like to chat with people who are similar to themselves or make themselves happy.

Through chatting and some ways to communicate with customers, become acquaintances and confidants, mingle with customers, and then ensure the maximum interests and needs of customers under the premise of ensuring quality.

Top 5 tips for communicating with customers: be concise and clear in your introduction, don't talk about non-sales-related and subjective issues, don't talk too much jargon when talking, and talk comprehensively and sensibly when facing customer questions.

1. The introduction is concise and clear.

First of all, it is very important to speak simply and clearly, when meeting with customers, when selling, in two or three sentences, to introduce the introduction, speak slowly but not procrastinately, but when you speak, you should look into the eyes of the other party and smile slightly.

2. The salesman should not talk about issues that are irrelevant to sales and subjectivity.

When the salesman communicates with the customer, it is often difficult to control the customer's topic, especially for some newcomers, if the control is not good, it is easy to be "led by the nose" by the customer, and follow the customer to carry out some subjective issues, so it is easy to produce some disagreements, and a business will be in vain, so when communicating, it is best not to talk about things that have nothing to do with sales, and there are some subjective issues should also be avoided as much as possible.

3. Don't talk too much about technical jargon when talking.

If there are a lot of professional terms in the conversation, and the customer does not understand, it is like falling into the cloud, then the customer is easy to resist and disgust, so try to replace those professional terms with some simple and easy-to-understand words when introducing, so that the customer will listen more clearly, and the communication will be faster, and the sales process will be smoother.

4. Be comprehensive in the face of customer questions.

When customers ask questions, they must be comprehensive, and when they are not talking endlessly and the more the better, but the more refined and comprehensive, the better, do not omit, when the customer understands the product, the customer's questions must be one-time, all over, the customer has figured it out, and it will not ask more.

5. Talk sensibly.

When selling, don't use some rhetorical tone to refute the customer, if in the process of conversation, the customer has a malicious problem, and you retaliate, it is easy to refute the customer, the customer is also easy to be refuted, if such a situation occurs, to smile and answer the tone of the customer to the customer, do not follow the customer to become irrational.

The best way to avoid being cold is to try to create opportunities for the other person to speak! In the case that the other party does not deliberately avoid communication, just to provoke the other party's interest in speaking, you don't have to worry about the problem of cold reception.

For example, if you talk about the weather, the closed-ended question is: "It's so cold today!" The other person usually replies: "yes" - okay, the conversation is over.

And the open-ended question is: "The weather has been so cold recently, and our company has lost a lot of people with the flu, how is the situation of your company?" After the other party answers, you can talk about work pressure, office environment and other divergent topics, first talk about your current situation, and then ask the other party, the other party is usually guided to talk about their own situation.

After learning about some of the other person's points of interest, you will direct the topic to these points to stimulate the other person's interest.