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The three services refer to serving the leadership, serving the grassroots, and serving the masses. The first was held in 1985 at the symposium of the General Office of the Secretary-General of the National Party Committee, when he was the first general office.
Director Wang Zhaoguo.
For the first time, it was proposed that office work should serve the work of the leadership, the organs at the same level and at the lower and lower levels, and the people.
Serve. Since then, the "three services" have become synonymous with office functions.
It is necessary to focus on the smooth implementation of government decrees and set strict demands on the work of government affairs. In office work, affairs service is the foundation, and government service is the main body. It is necessary to do a good job of running the document office meeting with high standards and strict requirements, play a good role as a staff assistant for the decision-making and deployment of the party committee and the implementation of the work, and strive to realize the transformation from passive response to active service, and reflect the value and make a difference in the active service.
It is necessary to focus on high quality and efficiency, and make practical moves to improve the level of work. It is necessary to be able to think about things, think more about things, and think about big things, share worries for the leaders, solve problems for the masses, and fulfill their responsibilities for development. It is necessary to make overall plans for all aspects of work, such as comprehensive coordination, arrangements for official activities, research on news and information, supervision and supervision, and confidentiality of historical records, so as to truly accomplish major matters, small matters, urgent matters, and difficult matters.
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Service development, service decision-making, service implementation.
The original "three services" of the office organs refer to "serving the leadership, serving the grassroots, and serving the masses", and the current "three services" of the office organs refer to "service development, service decision-making, and service implementation". In addition, there is also a kind of "three visits and three services", where the three services are "party secretaries serve grassroots organizations, grassroots organizations serve ordinary party members and the masses, and ordinary party members serve the masses." ”
Three visits and three services: the party secretary serves the grassroots organizations, the grassroots organizations serve the ordinary party members and the masses, and the ordinary party members serve the masses.
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Third, service work refers to service development, service decision-making, and service implementation.
To carry out the "three services" activities, it is necessary to respond to the demands and expectations of enterprises, the masses and the grassroots in a timely manner, and to play a role in sending charcoal in the snow to promote the solution of outstanding problems.
The meaning of the three services:
The true meaning of "three services" lies in the fact that all departments at all levels and the majority of party members and cadres truly practice the people-centered development thinking, sink into the front line, enter the grassroots level, offer the truth, write down the responsibility, know the people's opinions, know the people's feelings, relieve the people's difficulties, solve the people's difficulties, let the enterprises travel lightly, let the masses gain a lot, and let the grassroots vitality burst out.
The "people" Huidan here, for the majority of grassroots party members and cadres, is a family of ordinary people, a concrete person, and a large and small enterprise, rather than an abstract political concept. The majority of party members and cadres must sincerely find out the truth and come up with practical measures to solve the problems, so that the people can get a sense of gain and happiness that can be seen, touched and said from the little by little changes.
The three pillars of after-sales service are: one is quality, the second is efficiency, and the third is customer reception.
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