During the warranty period, go to repair or replace

Mobile phone return conditions:

1.Within 7 days from the date of sale, if there is a performance failure of the mobile phone, the consumer can choose to return, exchange or repair; When consumers choose to return or exchange goods, they must provide relevant three-guarantee certificates before they can handle it, and the maintenance station will issue a test sheet and contact the dealer for return and replacement business.

2.From the 8th to the 15th day from the date of sale, if there is a performance failure, the consumer can choose to replace or repair the product; When consumers choose to exchange goods, they must provide relevant three-guarantee certificates before they can handle it, and the maintenance station will issue a test sheet and contact the dealer for replacement business.

According to the Three Guarantees Ordinance, the mobile phone is calculated from the date of purchase, 1If there is a performance failure within 7 days, it can be returned, replaced, and repaired.

2.If there is a performance failure within the 8th to 15th day, the machine can be replaced and repaired.

3.If the machine is purchased for more than 15 days, within one year, the machine will be repaired for one year if there is a performance failure.

4.If there is no purchase invoice, it can be repaired for 15 months according to the factory date.

Scope of repair: In one of the following circumstances, the mobile machine commodity is not subject to three guarantees, but it can be repaired at a reasonable charge

1.More than the validity period of the three guarantees;

2.If there is no three-guarantee certificate and a valid invoice, except for those who can prove that the mobile ** machine product is within the validity period of the three-guarantee;

3.The content on the three-guarantee certificate is inconsistent with the physical identification of the commodity or altered;

4.Failure to use, maintain and maintain the product in accordance with the requirements of the instruction manual and cause damage;

5.The damage is caused by the dismantling of the repairer who is not responsible for the three guarantees;

6.Damage caused by force majeure;

7.Machines that are damaged due to improper use by the user (e.g., falling, crushing, liquid ingression, etc.);

8.Using non-Samsung accessories that cause the phone to malfunction.

Free for one yearWarrantyIt is the performance failure of the product to give you free repair.

Only replace without repair, the product has a quality problem, and directly replace it with a new product for you! So you have to see what kind of warranty service you choose, if you like to only replace without repair, choose only to replace without repair! In this way, if the performance failure problem of the product you purchased can be replaced with a new one.

The annual warranty is repair, not replacement, unless the goods you buy have performance failure problems, the same fault repair three times still can not be repaired, in order to replace you with a new product! The one-year warranty is the goods you purchase, and any quality problems within one year, not caused by man-made damage, are provided with free warranty services for you.

Main introduction: Warranty, often used as a summary of various after-sales content. Here are a few common concepts in after-sales service, and a clear understanding of these concepts can help consumers protect their interests.

Quality assurance: refers to the quality of the product to meet the standard, to be the best. In fact, quality assurance is the quality assurance of the product, which is the basic attribute that any product should have. And it cannot be considered that the warranty provides a lifetime warranty.

Warranty: It refers to the provision of after-sales maintenance service guarantee, which is free and paid. Man-made damage and not included in the manufacturer's standard service policy will be charged; If it is within the standard service policy, it is free of charge.

The one-year warranty is repaired. 1. If you buy household appliances through formal channels, there will be a warranty card in the product manual. Attentive consumers will find that two different concepts of "warranty" and "warranty period" will appear on the same warranty card.

2. In accordance with the provisions of the national three-guarantee law, the "warranty period" refers to the three-pack validity period of the "three-pack goods", which is generally one year.

3. During the warranty period, there is no repair fee, but the cost of replacing parts is required.

In the following cases, consumers have the right to require the distributor to bear the responsibility of three guarantees.

1. It does not have the performance that the product should have, and it has not been explained in advance.

2. It does not meet the requirements of the product standards expressly adopted.

3. It does not meet the quality condition indicated by product description, physical samples, etc.

4. The product is unqualified by the technical supervision administrative department and other statutory departments.

5. The product cannot be used normally after being repaired twice.

Legal analysis: The one-year warranty can be replaced if it is a quality problem within the validity period. If the quality problem is caused by man, it cannot be replaced.

Legal basis: Provisions on the Responsibility for Repair, Replacement and Return of Some Goods

Article 9 Within 7 days from the date of sale, if the product fails to perform, the consumer can choose to return, exchange or repair. When returning the goods, the seller shall refund the payment at one time according to the invoice, and then recover from the producer and supplier according to the law or handle it according to the purchase and sale contract.

Article 10 Within 15 days from the date of sale, if the product fails to perform, the consumer can choose to replace or repair the product. When exchanging goods, the seller shall exchange the product of the same model and specification for the consumer free of charge, and then recover from the producer or supplier in accordance with the law or handle it according to the purchase and sale contract.

One-year warranty is to ensure that there is no problem with the quality within 1 year, if there is a problem, the meaning of the guarantee return or repair, to take the return, Sun Minji replacement or maintenance depends on the specific statement of the explanation, which is also equal to a warranty problem, generally speaking, how about its quality, that is, the judgment of a product and brand.

You have to look at the date when you buy something, otherwise you won't know if you buy expired food, and if you buy it back, you will find that it is expired, and there will be a lot of unnecessary trouble.

When buying things, you should look at the material, the function of use, the scope of use, and also pay attention to the material, and some operational goods, but also look at the use of the method, whether there is a corresponding power socket at home, whether the power is affordable, etc.

Don't buy things with the idea of being greedy and cheap, cheap is not good, good goods are not cheap This sentence is in line with the law of value, so if you buy something very cheap, you must think about the quality.