What Questions to Ask in a Hotel Interview? What questions and answers will be asked at the front de

The questions and answers to the interview at the hotel front desk are as follows:

1. What are your advantages in applying for this position?

Interview: I studied hotel management, and my previous work experience made me suitable for this job; In addition, I have a cheerful personality and enjoy dealing with people, and I have good communication skills, which can help me a lot in my work.

2. Briefly describe your job responsibilities at the previous hotel.

Interview: My job is a shift system, working 12 hours a day, the main work in the morning is to go through the CO procedures, and the corresponding service potato bend, at noon need to make the day's report, check the cashier amount; In the afternoon, the CI procedures will be processed, during which various complaints and needs of customers will be dealt with. In the evening, he is the night shift manager who handles the night affairs of the apartment.

In addition, it is necessary to complete the night review work at the front desk: check the number of rooms, the collection of deposits, etc.

3. How do you deal with guest complaints?

Interview: When a guest makes a complaint, first apologize to the guest, then listen patiently, understand the situation, and make corresponding compensation after apologizing to the guest if it is a mistake in the work of the apartment. For complex problems, it is necessary to alleviate the excessive mentality of the guests, do not express their stance immediately, and report to the superior leaders before giving the guests a reply.

4. What are your career goals in the hotel industry?

Interview: I feel that my language communication skills are still lacking, I have to overcome myself, improve my ability, make up for my shortcomings, of course, my desire is to be a qualified front office manager, I will work towards this aspect.

Frequently asked questions about hotel interviews are as follows: what you have learned in your previous hotel, what you have learned about the hotel, what you think your strengths are, describe your daily workflow, and how to deal with customer complaints.

1. What did you learn in the previous hotel?

The high-quality service will bring benefits to the hotel, and deeply realize that we should treat everyone with a gentle attitude, but also improve our own bridge hall culture.

2. Introduce the hotel.

It is a serviced apartment, where most of the guests are long-term guests (from one month) and there are also rooms for rent. My job is the front desk, where I take care of the day-to-day check-in and check-out procedures, providing all guests with their requests.

3. What do you think your strengths are?

I have a cheerful personality and like to deal with people and help others. I am a good listener and communicator, which helps me a lot in my work.

4. Describe the daily work process.

I work 12 hours a day and work two shifts. The main work in the morning is to check in on the pass formalities and the corresponding services. At noon I had to do the day's checks and check the cashier's checks.

In the evenings, as a night shift manager, handle the night work of the apartment. In addition, we also complete night checks at the front desk: check the room number, deposit collection, etc.

5. How to deal with customer complaints.

When a guest complains, first apologize to the guest, then listen patiently and understand the situation. If something goes wrong while working in the apartment, apologize to the guest and make compensation accordingly. For complex problems, to alleviate the overreaction of the guest, do not stand up immediately, report to the superior first, and then give the guest an answer.