Please come in with someone who works in the hotel industry, I have a question for you.

It is recommended that you quit this job and do not take convenience as a welcome in this three-star hotel. There really is no future, and you should not fill in this experience when applying for jobs at other hotels. Because you said that if you want to engage in the hotel industry, you should start from a low level in a big hotel, and it is definitely not a problem to be a front desk under your conditions, and the housekeeping manager or even the director may not necessarily start from the guest room.

Analysis: High-star work requirements are high, service is ***, and there are many things to learn, even if it can't be reused here, and then to this low-star hotel, it should be the foreman or supervisor (provided that you really have experience).It is advisable to learn what your supervisor does when you are an employee.

If there is such a crossover, after a few more years of working as a manager, the position of manager will not be a problem. After years of work, you must also master the operation of the guest room, the relevant knowledge and summarize the relevant problems and solutions, because the housekeeping department includes the front desk and the guest rooms. Following this process, the age of 30 to 40 should be just as you want it to be (provided you have to be literate).

Suggestions: 1. Don't be in a hurry, wait until you think you can do it as a manager, otherwise the first step is not good, and it will be difficult to develop below. 2. Plan the time period well, and if you don't have a plan, it will become a blind pursuit. 3. Improve academic qualifications and maintain competitiveness.

If you want to be a housekeeping manager, you can't start with the reception, and the welcome and the housekeeping department can't get along. If you want, start with the floor attendant, although it is a little tired, but this will help you in the future, if you perform well and be lucky, it should be about half a year!

The welcome is the Food & Beverage Department, and your goal is the Housekeeping Manager! That should start from the grassroots of the housekeeping department! Let's do a PA or something, and be familiar with the normal operation of the housekeeping department!

I went to the hotel to find someone, but I didn't know which room this person was staying in, and asked the hotel waiter if they would tell me.

Why does someone come to the hotel to find someone, the front desk attendant can't tell him which room the guest is staying in, the hotel has a confidential service for the guest. So the front desk clerk will never tell you. This is a way to protect and prevent problems in order to better protect the privacy of customers and the safety of people and property, so as to ensure the personal safety of guests.

In special circumstances, the public security organs investigate the case, and at this time, the front desk attendants must unconditionally inform the public security of the information they need. Extended information: The main work of the hotel front desk attendant is as follows:

1. Do a good job in the collection and archiving of guest information, and verify the relevant information. 2. Receive guests, deal with the difficulties and requirements encountered by guests in the hotel in a timely manner, and provide corresponding services and necessary assistance. 3. Provide inquiry services, have a strong sense of confidentiality, and do not inform others of guest information.

4. Pay attention to various publicity activities in the hotel to promote guest rooms and hotel facilities and services. 5. Participate in the regular meeting of the receptionist, solve the problems in a timely manner, and carry forward the spirit of ownership and responsibility. References:

Encyclopedia Front Desk Reception Anonymous User On: 2021-10-27Hello. This is the privacy of the guest, of course, can not be casually revealed, if the front desk staff casually reveals the guest's check-in information, the guest has the right to hold the front desk staff responsible.

If the guest explains in advance that someone will come to him, and asks the front desk attendant to inform the visitor, then it is another matter, under normal circumstances, it is not allowed to tell outsiders the customer's check-in information. Another special circumstance is that the public security organs are investigating the case, and at this time, the front desk attendants must unconditionally inform the public security of what they need.

With the development of the tertiary industry, the hotel industry has been everywhere in China. Every hotel wants to open up the market, get a large number of customers, and build a good reputation, but it is not easy to do this.

Generally, it is a place where guests sleep and eat. Specifically, a hotel is an organization that serves its guests through the sale of rooms, food and beverage and general service facilities. The hotel mainly provides accommodation services for tourists, but also provides accommodation services and facilities (bed advance service), catering, games, entertainment, shopping, business center, banquet and conference facilities.

China is leading the rapid growth of Asia's tourism and hospitality industry, with strong growth in business and leisure revenues. Compared to first-tier cities, hotel rates in China's second- and third-tier cities are significant**. With the opening of new hotels in second- and third-tier cities and the investment in new transportation facilities, this will further contribute to the steady growth of hotel room rates in China.

As Chinese and foreign hotel brands continue to expand their business areas, the balance between supply and demand of hotels will become a major issue in the future. The proportion of various types of hotel chains in the world is: luxury 5, high-end 30, mid-range 37, economy 20, and suitable 8.

However, only 28 towns are trapped in budget and suitable hotels, and the development potential is even greater.

As of 2012, there were nearly 3.3 million accommodation and catering enterprises in China, with an annual operating income of more than 2 trillion yuan, accounting for about 5% of the GDP that year. In 2011, the national catering revenue was 2,054.3 billion yuan, a year-on-year increase of 16.9, and the number of employed people in Hushan exceeded 22 million. In the accommodation industry, there are more than 280,000 enterprises in China.

Hotel positions mainly include receptionist, switchboard operator, business center waiter, doorman, human resources manager, personnel supervisor, salary and insurance supervisor, training director, quality control director, floor day shift supervisor, middle shift foreman, foreman, general manager, deputy general manager, assistant general manager, department director, department manager, supervisor, head chef, etc.

A hotel is a commercial organization that provides a safe and comfortable space for users to rest or sleep for a short period of time. The hotel industry belongs to the service industry, and it mainly sells intangible services, not tangible products.

Hotel job description

1. Be fully responsible for the operation and management of the hotel, and be responsible to the chairman or president.

2. Responsible for establishing the hotel's management policy, development direction, organizational structure and improving the hotel's long-term planning and annual business plan, and directing the implementation.

3. Responsible for establishing and improving the internal organizational system, operation mechanism and various rules and regulations of the hotel. Coordinate the relationship between various departments; Approve requests and reports from various departments.

4. Responsible for researching and grasping market changes and their development trends, formulating first-class systems, putting forward phased work priorities in a timely manner, and organizing their implementation.

5. Decide on the organizational structure of the hotel and the staffing quota, determine the responsibilities of each department, appoint and dismiss middle-level managers and approve the human resources development plan of the hotel.

6. Examine and approve the hotel's internal financial system and distribution plan, approve the hotel's budget, final accounts, renovation and investment plan, and approve and sign important contracts of the hotel.

7. Approve the marketing plan of the hotel and continuously develop the market.

8. Approve the hotel training plan to improve the quality and service quality of waiters and other departments.

9. Create a good hotel image and maintain good public relations with people from all walks of life.

10. Responsible for the reception of important guests.

11. Mobilize the majority of employees to work together to do a good job in democratic management; Care about the life and welfare of employees, continuously improve the working conditions of employees, and do a good job in the construction of corporate culture and spiritual civilization.

12. Preside over the hotel's weekly manager meeting and general manager's office meeting.

13. Report to the chairman of the board of directors on a regular basis, and conscientiously implement the resolutions of the chairman.

I feel that most hotels are good, and besides, there are many kinds of hotel jobs, you see you have to do that kind of work. If it's a regular hotel, there's nothing wrong with that kind of job, but if you go to an irregular hotel, you don't have to be a waiter.

As long as your character is good, you can work anywhere, there is nothing good or bad, and you can get out of the mud without staining, which proves that there is no problem with your personality quality at all.

Go as you want, it's no big deal, what's bad in the hotel is the drunk people as long as you deal with it yourself.

Besides, whether the work in the hotel is good or not is not what others say, different people have different opinions, only you have to experience whether the material is suitable for you. People are alive, and if they are not suitable, they will be pulled immediately.

1. The hotel industry makes people cheerful.

The hotel industry, especially the front line of business, can deal with successful people every day, not every day with items, every day with the bosses, can improve their quality, rapid growth of knowledge, only with a high level of understanding, in order to see the bottom of the matter, psychological face of the problem suddenly open.

2. The hotel work is easy and leisurely.

Hotel work, we step on the clean carpet, as well as clean marble, listen to the happy background**, enjoy the warm winter and cool summer air conditioning, the hotel clothes are washed, the meal is done, the work is some hand work, play, it is simply playing while working.

3. Be a hotel to improve your knowledge.

Many successful people, if you are not in the hotel industry, for example, you are in business, you want to visit a successful person, you want to get in touch with him, or do his business, if you don't believe it, go and make an appointment with him to try, he will not necessarily see you in his life.

But being a hotel is different, in the hotel, he also takes the initiative to greet you every day, and also tells you what is going on, tells you to be a person, and is polite to our hotel people.

If you are in the hotel marketing department, you go to visit the factory owner, he must put down his work to see you, maybe take you to visit his workshop, and also choose a few products as a gift for you, this is the experience that many of us have visited.

4. The hotel income is stable.

The hotel has stable revenues. The hotel will not suddenly close down due to the source of goods, foreign exchange changes, raw materials, upstream and downstream market fluctuations, etc., because everyone has to consume, the whole China has not heard of a hotel in arrears of employee wages, because the hotel does the cash settlement model, not the monthly settlement, quarterly settlement model, the hotel cash flow to ensure that the staff salary is paid on time.

5. The hotel has a high safety factor.

The hotel serves high-end people, and various operating facilities and equipment have been strictly tested, such as environmental protection departments, food hygiene departments, quality inspection departments, fire departments, etc., and are regularly inspected to ensure the personal safety of hotel consumers and employees.

Both hotel staff and hotel guests are important, and if they are relative, they are more important for the following reasons:

It is important to say that the staff is laughing because the staff has to provide guests with services such as eating, lodging, and hygiene, and if the service quality is not good, there will be no guests to come to the door; Saying that guests are important is because guests can bring financial resources, if you have to compare, it is more important to say that guests are more important.

The level of corporate welfare and employee fulfillment jointly affect employee satisfaction, which in turn affects customer satisfaction, and at the same time, it also directly affects the profitability of the enterprise. And the level of employee training can improve customer satisfaction, which in turn can act on the profitability of the enterprise.

But the difference is that the profitability of the enterprise can very effectively and directly act on the level of welfare and employee fulfillment of the enterprise, but the impact on the training level of employees is much weaker, that is to say, in this cycle, the cycle effect on the employee satisfaction side is significantly stronger than the customer satisfaction side.