What should I do if the cash drawer cannot be opened?

First, the cash drawer problem.

1. The cash drawer of the cash register cannot be opened or closed.

This phenomenon is also the most common, and the reason may be that in the process of collecting money at the cash register, the banknotes slide into the back of the cash drawer drawer, causing the card to be stuck on the hook in the cash drawer, and then the cash register cash box cannot be closed. At this point, we just need to pull out the drawer and take out the stuck banknotes.

2. The cash drawer of the cash register cannot be opened.

A, cash register software front desk click checkout, under normal circumstances the cash box will pop out, if the cash box can not pop out but there is a sound, then to check whether the guide rail of the cash box is deformed or there is a hard object stuck.

B, this situation is that the cash drawer can not pop out and there is no sound, then we have to check whether the interface connected to the printer is connected, if the connection is fine, then check whether the printer prints normally, if the printer can be used normally, the cash drawer still can not pop out, then it should be a problem with the cash box relay.

Second, the printer problem.

The cash drawer of the cash register is connected to the receipt printer, and there is a wire inserted on the receipt printer on the cash drawer, and the receipt printer will not open if it does not print the cash drawer and will not receive the instruction. Therefore, you need to check the printer first

1. Whether the power supply is energized.

2. Whether there is a shortage of paper.

3. LPT parallel port of printer and computer.

Whether the cable is connected normally or whether it has fallen off.

Replug and unplug the cash drawer cable that connects the cash drawer, or it doesn't work, press the open cash box key, if you can hear the key value sound and the cash box has a clicking sound in the cash box, it means that it is stuck, put the cash box on the ground and put it on its side, and then drop it. It is best to be able to open, and please not find a supplier. If there is no key sound, the key value is missing, and the key value is read and written again (dedicated POS keyboard).

If there is no sound in the cash box, check whether the key value is lost in the key settings in the software, please reset it if it is lost, and if not, please find a hardware vendor.

Are you a two-tier cash drawer or a three-tier ? The third gear can be opened with a key It is estimated that you are in two gears, and the two-gear cash drawer has a wrench in the lower part of the lower part of the cash box, and you can open it with a pull of your hand.

The usual fault of the cash drawer not popping up is due to the built-in small box being warped, you can find a small flat-head screwdriver, stick in a little, bet on the small box that is high enough to block the cash drawer from popping up, and then use the key to open the cash box; The second method is to use a screwdriver to disassemble all the screws at the bottom of the cash drawer, take out the cash box and put it back on.

What should I do if the cash drawer of the cash register can't be opened?

Dear, the cash register cash box can not be opened, the solution is as follows: 1, the cash register cash box can not be opened, can not close this phenomenon is also the most common, the reason may be in the cash register collection process, the banknote slid into the back of the cash register cash box drawer, resulting in the card to the hook in the cash box, and then there is a problem that the cash register cash box can not be closed. At this point, we just need to pull out the drawer and take out the stuck banknotes.

2. The cash drawer of the cash register can not be opened after clicking on the cash register software at the front desk, the cash box will pop out under normal circumstances, if the cash box does not pop up but there is a sound, then it is necessary to check whether the guide rail of the cash box is deformed or there is a hard object stuck. 3. In this case, the cash drawer can neither pop out nor sound, at this time we have to check whether the interface connected to the printer is connected, if the connection is not a problem, then check whether the printer prints normally, if the printer can be used normally, the cash drawer still can't pop out, then it should be a problem with the cash box relay. 4. Printer problemsThe cash drawer of the cash register is connected to the receipt printer, and there is a wire inserted on the receipt printer on the cash box, and the receipt printer does not receive the instruction if it does not print the cash drawer, and it will not be opened.

Therefore, you need to check the printer first5. Whether the power supply is energized. Whether there is a shortage of paper.

Whether the LPT parallel cable between the printer and the computer is connected normally and whether it has fallen off.

You can connect the cash drawer to the printer and try to see if it is the problem with the cash drawer or the motherboard or the POS card.

The cash register is the product of the combination of the development of microelectronic technology and the concept of modern commodity circulation management and the development of technology, and the commercial electronic cash register is one of the basic electronic equipment indispensable for modern and automated business management.

Main information:

From the first generation of cash registers in 1879 to the fifth generation of intelligent human-computer interaction integrated cash registers in 2015.

Commercial electronic cash register is the product of the combination of microelectronic technology development and modern commodity circulation management concept and technology development, and commercial electronic cash register is one of the basic electronic equipment indispensable for modern and automated business management.

The world's first cash register was built in 1879 by brothers Jenmins and John Liddy in the United States, and its function was only to keep business records and supervise misconduct by employees.

By the late sixties, with the rapid development of electronic technology, Japan took the lead in the successful development of electronic cash register (ECR), the invention of electronic cash register has epoch-making significance, its technical performance and commercial functions far exceed the prototype of the institutional cash register, with intelligent, networked multi-functional characteristics.

Labor management, accounting and accounting management in commercial sales.

Effective tools and means for commodity management. By the mid-eighties, the powerful commercial terminal system (POS) was produced, becoming the third generation of cash registers, the biggest difference between POS and ECR is that it has the characteristics of direct instant accounting, with strong online real-time processing capabilities.

pos will be the computer hardware.

Integrate with software to form an intelligent commercial workstation that can work independently or in a networked environment.

If the cash drawer cannot be opened with a key, you can make sure that the cash box lock is a paddle at the bottom of the cash box when it is open, which is an emergency opening when the cash box cannot be opened.

Maybe the money or something in it is stuck, take a knife or something thin to reach in and move it back and forth, and then open the lock.

Connect to the ticket machine, the ticket machine prints, and the cash drawer will be opened, or you can open it with the cash box in the software, or you can open it with a key.

Second, it can be opened with a receipt printer;

Third, use the customer display screen to open;

Fourth, use the cash drawer card to open;

Fifth, use a 12V or 24V transformer to connect to the RJ-11 head to open it;

Sixth, the serial port drive using the industrial control board.

The above six methods are based on different circumstances, to open the cash box in an emergency, and we should also pay attention to the safety of the POS cash register cash drawer when using it.

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Ask how the cash drawer is forced to open.

Neither do the keys.

I'm also prone to injury.

Ask yourself about your cash register.

The cash drawer pops up which cash drawer presses.

Click [Test] on the right side to open the cash drawer test, if the cash drawer does not pop up, select other instructions in the drop-down box on the right side to test again until the test cash drawer is opened, (if you don't want the cash drawer to be displayed in the cash drawer interface, you can check the hidden cash drawer button below);

Click Save settings.

As shown in the figure below, press the shortcut key F7 on the cashier interface or click [Open Cash Box] to open the cash box with one click.

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Ask my Yihai cash register.

If you want to force it open, you can use some tools. Such as pliers, wrenches, and the like.

1.Open 2 with the keyInsert the cash drawer into the jack behind the receipt printer.

Then find the plug-in in the cash register system, and the system can open the cash drawer with the test function. Or automatically print receipts and open cash drawers after checkout. It should be noted that the receipt printer should put paper, otherwise there is no screening, and the normal cashier can not be 3

Take the cash drawer apart and see what's wrong.

What should I do if the cash drawer of the cash register can't be opened?

Dear, the cash drawer can't be opened, you can try the following methods:1Check that the key is correct:

Make sure you're using the correct key, and if it's not, find the right key and try again. 2.Check that the lock cylinder is clean:

Sometimes the lock cylinder can become clogged with dust or dirt, making it impossible to open. Some detergent or lube oil can be used to clean the lock cylinder. 3.

Gently tap on the cash drawer: Sometimes a gentle tap on the cash drawer can help solve the problem. But be careful not to over-tap to avoid damaging the cash register.

4.Seek professional help: If none of the above methods can solve the problem, it is recommended to seek the help of a professional maintenance personnel.

Danzi they can better understand and deal with the situation.