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The above content is for your reference, and the actual business regulations shall prevail.
Handle related business.
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"Invalid username or password" when logging in should be considered from two scenarios:
1.You confirm that your username and password are correct, then:
1) The username and password are case-sensitive, so please make sure that you have entered the correct username and password.
2) When you enter the first digit of the password, you need to see if the * sign is displayed in the input box of the password, if the * sign is not displayed, you need to press the backspace key several times to clear the password input box, and then re-enter the first digit of the password.
3) If the above is no problem, or prompt "user name or password is invalid", please open the notepad in the computer after entering the password, re-enter the password in the notepad, to see if the display is the correct password, if the displayed password is inconsistent with the input (such as the uppercase and lowercase letters are displayed abnormally, the numeric keys of the keypad can not be entered), it may be that there is a conflict between the security control and your computer, and you need to enter the **customer service manual service or call 95566 to feedback this problem, Provide information such as the version of the operating system and the version of the browser so that the security control vendor can analyze and solve the problem.
2.If you're not sure if your username or password is correct, then:
1) You can retrieve it through the "Retrieve Username and Password" function on the online banking login page. The specific steps are as follows:
Step 2: On the "Verify Identity" page, enter: "Bank Card Number, Withdrawal Password (only used when the entered bank card number is a debit card), Credit Card** Query Password (only used when the entered bank card number is a credit card), ID type, ID number, verification code", and click "Next";
Step 3: The system will display some online banking usernames, confirm that they are correct, and click "Reset Password".
Step 4: On the "Reset Password" page, enter "New Password", "Please Enter Password Again" (the second entry of the new password), select the security tool (including: mobile phone transaction code + hardware binding, digital security certificate, dynamic password + mobile phone transaction code), enter the corresponding security tool password, and click "Next".
Step 5: Click "Login Directly" on the "Completion" page to log in to Online Banking.
2) You bring any passbook or bank card associated with online banking and the valid ID card issued to any Bank of China branch in China to retrieve your username and password.
The above content is for your reference, and the actual business regulations shall prevail.
Handle related business.
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What to do when Bank of China logs in to Personal Internet Banking?
In order to prevent others from performing malicious operations when you leave your computer and forget to log out of BOC Personal Internet Banking, if you do not perform any operation for a long period of time (currently the BOC Personal Internet Banking session timeout is set to 30 minutes) after you log in to BOC Personal Internet Banking, the system will prompt "Session Timeout" and automatically sign out. If you want to continue using it, you will need to log in again.
Tips: Due to the continuous refresh of the quotes, if the page stays on the quote inquiry page of "Foreign Exchange or **", BOC Personal Internet Banking will not be subject to the restrictions of the session timeout setting (automatic exit after more than 30 minutes).
The above content is for your reference, and the actual business regulations shall prevail.
Handle related business.
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After logging in to BOC Internet Banking, if no operation is performed for a long time, the system will prompt "Session Timeout" and automatically sign out. If you want to continue using it, you will need to log in again. The system is designed in this way to prevent others from performing malicious operations when you leave the computer and forget to log out of BOC.com.
Currently, the online banking session timeout is set to 15 minutes.
Supplementary information: Internet banking (Internetbank or e-bank) contains two levels of meaning: one is the concept of institution, which refers to the bank that conducts business through the information network; The other is the concept of business, which refers to the financial services provided by banks through information networks, including traditional banking services and emerging businesses brought about by the application of information technology.
In daily life and work, when we mention online banking, it is more of a second-level concept, that is, the concept of online banking services. Online banking business is not only a simple transfer of traditional banking products from the Internet, other service methods and connotations have undergone certain changes, and due to the application of information technology, new business varieties have emerged. Internet banking, also known as Internet banking, refers to the use of Internet technology by banks to provide customers with traditional services such as account opening, inquiry, reconciliation, intra-bank transfer, inter-bank transfer, credit, online securities, investment and wealth management through the Internet, so that customers can safely and conveniently manage current and fixed deposits, checks, credit cards and personal investments without leaving home.
It can be said that online banking is a virtual bank counter on the Internet. Internet banking is also known as triple-A banking"Because it is not limited by time and space, it can provide customers with financial services at any time, anywhere, and in any way (anyway).
Feature 1 of online banking: Paperless transactions are fully realized. Most of the previously used bills and documents have been replaced by e-cheques, e-drafts and e-receipts; The original banknotes were replaced by electronic money, i.e. electronic cash, electronic wallets, electronic credit cards; The mailing of paper documents has been changed to the transmission of data communication networks.
2: The service is convenient, fast, efficient and reliable. Through online banking, users can enjoy a full range of services that are convenient, fast, efficient and reliable.
Use the services of online banking whenever you need it, without time and geographical restrictions, that is, to achieve 3A services (anywhere, anyhow, anytime). 3: Low operating costs.
Due to the use of virtual reality information processing technology in online banking, online banking can reduce the number of business locations on the premise of ensuring that the original business volume is not reduced. 4: Simple and easy to use.
The online e-mail communication method is also very flexible and convenient, which is convenient for communication between customers and the bank, as well as within the bank. "
Bank of China Personal Mobile Banking.
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