What is the impact of being given a bad review by a customer?

Lower rankings. Affect product sales.

2 and 3 can be matched for a release.

Hello, first of all the goods arrived late and we apologize. But the speed of the courier will affect the speed according to the weather, road conditions, and the number of goods. We can guarantee the quality of the goods, but we can't guarantee the speed of the courier.

Random bad reviews don't guarantee that your issue will be resolved. It will also be certain that you have temporarily classified the store as a blacklist and voluntarily give up all after-sales service of the store. If every time you order something arrives late, you still give a bad review.

This means that you will be considered a bad reviewer by other allies. Please forgive us for our difficulties.

Hello, can you make money without earning? Please be considerate of us, sometimes the counselor is too hesitant to come. Or when you go out to run errands, your recovery speed will be slower.

But we replied with the same seriousness. It's a matter of attitude. Sometimes there is also a delay in the network.

If you need to buy urgently, you can contact us. We apologize for the inconvenience.

1. Bad comment: Sorry dear, I can't satisfy you, and I'm sorry for that. Please allow us to bend more than 90 degrees to apologize to you and rest assured that you will be happy with your next order.

2. The dishes do not meet the taste: Hello, I am the manager of the xx store. Sorry, our food is not to your taste. The next time you come to the store, you can try our popular dishes, or I recommend it to you! Thank you and have a great day!

3. Food can't be delivered in time: dear, I'm sorry! Food delivery is too slow to affect your meal! I'm so angry! Fragrant rice has made the little brother catch a cold! The next time you don't need this boy for you, choose a rocket boy to give you a quick meal!

4. Wrong sending: Dear, I'm very sorry! We take most of the responsibility for misdelivery. Please enjoy the meal that was sent to you by mistake. Hopefully, the spook can contact you and the store will send you the correct meal again!

5. The rating is negative and there is no written explanation. Beloved, seeing these 1 star and 1 star, our eyes are so hot, but our hearts are so painful. If you have any questions, we have to ask. We'll get better

It was indeed our mistake. We will compensate you accordingly and optimize it as soon as possible Our order and delivery process, hope to bring you a perfect dining experience next time, thank you for your support!

1: At the meeting, the seller group will announce your account, inform the major sellers to try not to let you buy orders in the store, **will also pay attention to whether you are a professional bad reviewer, and the customer service will first consider whether you are telling the truth, affecting the progress and judgment of the problem order, and some stores will automatically block your shopping order.

2: It will reduce the praise rate you give to others, and there will also be sellers who give you bad reviews, which means that you have no credibility at all.

3: Sellers and buyers will look at you with colored glasses when they see your evaluation, and the credit of the account is another face of you on the **.

If the thing is too bad, it is recommended that you discuss with the seller to return the goods, and the seller is willing to return the goods, and is not willing to get a bad review.

Of course, if you encounter a very bad seller, it's okay to give 1-2 bad reviews

1. Bad reviews have an impact on the traffic of the storeThe negative review rate will affect the ranking of the store, resulting in a decline in the traffic of the baby.

2. Bad reviews will affect store registration activitiesIf the store DSR score is calculated as an average, a low score and a bad review need a lot of 5 positive points to save, and the store DSR score is lower than the official marketing campaign.

3. Bad reviews affect the conversion rate of the storeThe baby has a very poor evaluation content, and other buyers who want to buy will be entangled in whether the product can be purchased with confidence, which affects the conversion rate of the store.

**The store's negative reviews are supported to be modified or deleted according to the existing rules, buyers can directly delete the review, or modify the review type and content, but only support modification once, and the deletion cannot be re-evaluated or modified.

It should be noted that the score of the bad review cannot be modified, that is, the three DSR scores of the baby description, store service, and logistics service cannot be modified once they are made.

So how to maintain a better evaluation effect and how to effectively reduce negative reviews?

1. Take the initiative to take care of the user after the buyer receives the baby, send a text message or Want Want message to remind the buyer to check the product, and contact customer service in time if there is a problem, please do not give a bad review at any time.

This method can avoid most of the bad reviews, because normal buyers hope to solve the problem, and will not give bad reviews at will, if it is malicious bad reviews can be complained.

2. Contact some buyers may not communicate with customer service to give a bad review directly, this kind of we need to monitor the evaluation situation in time, once the bad review is found, immediately contact the buyer, deal with it, and ask the buyer to fix the evaluation content.

It should be noted that if the buyer agrees to modify the bad review, we must prepare the positive review copy, and send the review link to the buyer, so that they can change the review quickly.

If it is very troublesome, some buyers are reluctant to operate.

3. Analyze the reasons for the bad reviews and give the corresponding solutionsUnder normal circumstances, buyers will not give bad reviews for no reason, so when the buyers give us bad reviews, we must analyze the reasons, and the customer service can take the initiative to ask the buyers why the bad reviews, and after we understand the reasons, we can see how the store can improve and reduce such bad reviews.

We often buy something online, and if we are not satisfied with the product, we will give a bad review, but if a customer gives a bad review, how should we reply?

01 First of all, you must reply to the bad reviews given by customers in a timely manner, and reply politely and patiently, which will leave a good impression of "responsible" to customers.

02 Secondly, if it is really a problem with the product that causes the customer to give a bad review, then you must sincerely apologize to the customer and use gentle words to appease the customer's emotions.

03 For the bad reviews given by customers, you must explain clearly what is wrong with the product, negotiate with the customer how to deal with it, and promise that the customer will improve it in the future.

04 The replies to bad reviews must not be the same, but should be targeted, sincere, empathetic and communicate with customers, and don't deal with things.

These bad reviews directly affect the monthly income of these store owners, so these store owners are extremely sensitive to every bad review, and many stores on the platform will also give consumers **, hoping to let them delete the bad reviews through negotiation.

If there are many bad reviews, the store will upgrade slowly and have a bad reputation, which will directly affect the psychological impact of consumers, and then have a decisive impact on the choice of goods, and sales will naturally not be good.

Many people will look at reviews when they buy something, and once they have bad reviews of the store, then the seller will refer to these bad reviews and will not continue to buy things here, which will affect the store's product sales.

Bad reviews will affect the store's praise rate, affect the store's upgrade, and ultimately affect the store's business. The impact of a bad review may not be great, but a lot of bad reviews can lead to the closure of a store.

Bad reviews from buyers will affect other consumers' impression of the store, which will affect the store's sales volume, lead to a decline in the store's profitability, and also make the store grade lower and the upgrade slow.

1. Bad reviews will affect other consumers' feelings about the merchant, reduce the amount of **, and reduce a lot of orders.

2. Bad reviews can enable businesses to improve service quality and better serve consumers.