What should I do if the courier doesn t have time to pick it up and is returned?

Contact the merchant to explain the situation and how to deal with it.

On October 22, 2015, the first comprehensive management office, the Ministry of Public Security, the Ministry of Industry and Information Technology, the State Administration of Work Safety and other 15 departments held a video conference, from October 22, 2015 to the end of March 2016, to carry out a nationwide focus on the cleaning and rectification of hazardous materials, mail and logistics, and the special action of contradiction and dispute investigation and resolution.

15 departments require the mail and logistics industry to fully implement the three systems of prior inspection and sealing of consignments, real-name registration of mail and logistics activities, and X-ray machine security inspection of mail and express mail, so as to improve the level of standardized management of the industry.

How to prevent the courier from being "signed":

Some experts said that for the assessment of couriers, express companies should not only rely on simple means such as overtime penalties. In the Internet era, express logistics will leave corresponding traces, and express companies can ensure that the goods are delivered to consumers safely and in a timely manner through technical means.

In terms of laws and regulations, on May 1, 2018, China's first administrative regulation specifically for the express delivery industry, the "Interim Regulations on Express Delivery" (hereinafter referred to as the "Regulations"), was officially implemented. Article 25 of the "Regulations" clearly states that "an enterprise engaged in express delivery business shall deliver the express mail to the agreed address, the recipient or the recipient designated by the recipient, and inform the recipient or the recipient to accept it in person".

In 2018, a courier signed a courier at will, and the courier company was fined 300,000 yuan. The courier of a courier company in Jiangsu signed the customer's package, but the customer did not receive the package, and the package was a summons from the court. The client was unable to appear in court to participate in the lawsuit because he did not receive the summons, and the court dismissed the lawsuit as the plaintiff, resulting in huge losses for the client.

Later, the customer sued the express company to the court, and the court ordered the express company to compensate the customer 300,000 yuan.

The above content reference: People's Daily Online - How to prevent express delivery from "being signed".

Contact the merchant to explain the situation and how to deal with it. If it is a re-send, contact the receiving site in time to negotiate the time.

You can try to intercept it first and see if you can stop it back, if you can't, you can only refund it first, and then you can take a new order and re-ship it.

In this case, it is usually the merchant who goes to the e-commerce to ask for another one.

This was originally the responsibility of the courier, because the courier was originally delivered to the door, but it was unreasonable for the buyer to pick it up.

It is even more unreasonable to be returned without mentioning it at the point, so it is usually possible to complain to the corresponding courier before asking for a new one.

Negotiate with the seller on how to deal with it. If you reissue it, you will need to pay a certain shipping fee.

As long as the courier is more than 48 hours and you don't take it, it will be automatically returned, you can negotiate with Tao merchants, if you don't take it in the courier cabinet for 48 hours, the courier will give you a ** reminder.

Then you have to communicate with the other party to send the goods again, but you will definitely have to pay the postage.

Contact the merchant first to ask how to deal with it, if not, consult customer service.

If necessary, you can contact the merchant again to ship to you.

If you don't have time to pick up the courier, you can call ** to the local courier company, temporarily put it there, they will also help you put it in their company, but it will be returned after a long time!

Generally, the express reservation is 3 days, more than 3 days the express will contact the sender, and the sender will contact you.

Try to write an address that is convenient for you, so that the sender will not lose.

The courier is generally not picked up for three days, and it will be sent back.

1. If you don't contact the courier company, you can't be contacted, and no one receives the delivery address, and it will be returned after three days.

2. After the express arrives at the station, it will be returned if it is not taken, generally 7 10 days, and it will be returned to the original place by the express company if there is no piece.

3. If the express unit is notified, the express mail needs to be picked up and will not be returned. However, there is an overtime storage fee, which is $1 per day. (After the express mail is stored in the express network for three days (the first three days are free storage), it will be stored for a fee, and a fee of 1 yuan will be charged on the first day, which will be calculated according to the stack).

According to the relevant laws of the state, Article 26 If the express mail cannot be delivered, the enterprise engaged in express delivery business shall return it to the sender or deal with it according to the requirements of the sender; If it is an inbound or outbound express mail, the enterprise engaged in express delivery business shall go through the customs and inspection and quarantine formalities in accordance with the law. If the express cannot be delivered and returned, it shall be handled in accordance with the following provisions:

A) is a letter, from the date of confirmation that it can not be returned more than 6 months unclaimed, by the express business enterprises in the local postal administration under the supervision of the destruction;

B) is a letter other than other express, the business of express delivery business should be registered, and in accordance with the provisions of the postal administration;

3) If it is an inbound express mail, it shall be handed over to the customs for handling in accordance with law; If there are items that shall be quarantined in accordance with the law, the entry-exit inspection and quarantine department shall handle them in accordance with the law.

Legal analysis]: The courier was not taken and returned, and there is no responsibility. First of all, call ** to the courier who sent the parcel, ask what is going on, and discuss the solution.

If the courier can't solve the problem, you can find a courier company to deal with it. You can also let the seller deal with it, and the buyer does not need to be liable, and can also appeal through ** or log in to the State Post Bureau and the postal administrations of provinces, autonomous regions and municipalities directly under the Central Government**.

Legal basisArticle 20: E-commerce operators shall deliver goods or services to consumers in the manner and within the time limit promised or agreed upon with consumers, and bear the risks and responsibilities in the transportation of goods. However, this does not apply to consumers who choose express logistics service providers separately.

It will be returned, but it may also be taken by someone else.

The courier will generally be returned if it is not picked up for about a week.

SF Express: 3-5 days automatic return.

YTO Express: Generally after 7-10 days, there is still no one to pick up, the unit has the right to return, because after 7-10 days, and there is no greeting to leave the piece, the fast land leakage unit will only return the express to the original place. If you can't pick up the parcel within 7-10 days, you can starve to contact and discuss.

Shentong Express: If both parties cannot be contacted, it will be automatically returned within 3-5 days.

How to deal with the return of the courier:

It is recommended to contact the courier company in this case, and it is recommended to contact the courier company first to see what the company specifically stipulates.

Generally, the courier and the user negotiate when it will be delivered, and the package will not be easily returned.

If you are still unable to be contacted within 3 to 7 days, the package will be returned to the courier outlet where the final delivery will be delivered, and this information can be queried.

Generally, the express delivery is returned, you must notify the merchant first, and the address can be determined after negotiation, you can contact the customer service for detailed consultation. <>

If you don't pick it up for a long time, it will be returned for about a week.

1. It is recommended that you can pay attention to the logistics information to see if someone has helped you sign, if no one signs, the courier will contact the recipient and the sender, the recipient can not be contacted or refuse to answer**, the courier will contact the sender to choose whether to return or return directly.

2. If you are signed by someone else, you will not return the goods if you do not sign for the receipt, and the system will default that you have received the goods.

Goods that have not been signed for a long time are generally returned in about a week.

1. You can pay attention to the logistics information, whether someone will help you sign, no one will sign for the mail will contact the recipient and the sender, the recipient can not be contacted or refuse to answer**, the express will contact the sender to choose whether to return or return directly.

2. If you are signed by someone else, you will not return the goods if you do not sign for the receipt, and the system will default that you have received the goods.

Extended information: 1. Express mail marked with self-pickup, or need to be picked up due to ominous address, etc., after notifying the recipient to pick up, no one comes to pick up within three days, it can be returned to the sender as a problem.

2. If you can't pick it up within three days, you can contact the delivery point; Discuss with the delivery point for another day or two, which is okay.

3. Express delivery, also known as: express, is a door-to-door logistics activity with postal function, that is, the express company through railways, highways and air and other means of transportation, to quickly deliver customer goods.

4. The express orders of all the company's shipments are kept by various departments (the storage period is one year), which is convenient for reconciliation and inquiry.

5. If the department has signed for the courier and notified the recipient to pick it up, the recipient shall be responsible for the loss or damage caused by the failure to pick it up on the same day.