Samsung phone factory reset can t go online

Based on your description, we recommend that you try the following steps:

1. Check whether the SIM card is enabled for GPRS Internet service or temporarily closed.

To use the mobile phone data Internet function, the ** card needs to activate the data data Internet service. You can contact the local network provider of **card** to open the data traffic Internet service.

2. Check whether the "Mobile Data" switch is turned on.

Slide your finger down on the top curtain of the screen, slide the shortcut bar to the left, and turn the "Mobile Data" dot green.

3. Reset the Internet access parameters.

In standby mode, select Standby Screen - Applications - More Settings - Mobile Network - Tap the access point name - Menu - Reset to Default Settings - After the settings are completed, restart your phone to surf the Internet.

Note: If you are using a mobile card that does not support NET services, you can select a WAP access point.

If you still cannot access the Internet after resetting the Internet access parameters, you can try to create an APN:

Create an APN

Enter the following parameters:

Name: Feel free to fill in.

APN: CMWAP (Mobile Card), UNIWAP (Unicom Card), 3GWAP (3G Card).

**: Port: 80 other no need to set, finally press the "Menu key (left touch sensitive button)-Save Save."

4. Please try to change to another ** card.

5. You can also try again in a different time period or network environment.

If the fault persists, it is recommended that you send your phone to the nearest Samsung service center for testing and repair.

Hello dear Samsung users:

A factory reset will erase all data from your phone's internal storage, including text messages, contacts, apps, and more. Therefore, before you do a factory reset of your phone, make a backup of the useful data in your phone so that you don't lose it. To do a factory reset, follow these steps:

1.Under the Standby page, tap Applications.

2.Click Settings.

5.Click Reset device.

6.Click Delete all.

After restarting, the phone will be successfully factory reset.

Samsung knows that we will provide you with high-quality solutions and answer your questions attentively, and hope to get your satisfactory evaluation.

If the mobile phone cannot access the Internet normally, you can troubleshoot according to the following conditions:

Situation 1] The contact between the SIM card and the metal contacts of the mobile phone is insufficient, and the SIM card can be reinserted.

Situation 2] If the SIM card is damaged or there is a problem with the mobile phone, you can change the phone to test whether it is the SIM card or the mobile phone is faulty.

Situation 3] The current location is a signal blind zone or suddenly no signal, you can change places to test and pay attention to whether the mobile phone signal of other users around you is normal.

Situation 4] If the mobile phone card is in arrears or is shut down, you can pay off the arrears and turn it on.

Situation 5] The service is suspended due to abnormal use of the number, such as the number being used for illegal or illegal activities.

Situation 6] Roaming in Taiwan, Hong Kong, Macao or abroad can only be used after enabling Taiwan, Hong Kong and Macao roaming and international roaming.

Situation 7] If the total traffic generated by the Internet reaches the ** traffic cap value in the current month, the system will automatically turn off the Internet access function, or limit the speed of the network, and the network will be automatically restored in the next month, which shall be subject to your ** traffic cap rules.

Check whether other devices on the network can access the Internet normally, and if there is a problem with the network, try to connect to another network.

Try all the software on the phone, if only a certain software cannot access the Internet, then set the traffic monitoring through the "Settings" function, and select the WLAN under the software. If all the software does not have internet access, then proceed to the next step.

Scroll down to the home screen, press and hold the "Wi-Fi" icon to enter its settings interface, select "Forget" the network you are currently connected to, and try to reconnect again.

If you still can't access the Internet, it is recommended to go to the after-sales maintenance point in time to ask professional maintenance personnel, and it is not recommended to brush the machine yourself.

Whether you can access the Internet depends on whether the mobile phone has turned on mobile data or wifi (in the case of wifi signal), and whether the mobile phone is far away from the 3G or 4G signal. After ruling out these, it is still not possible, it is recommended to send it to customer service for inspection.

Since there is no specific check on the phone in the network. If there is a problem with your mobile phone, in order to understand and solve the problem of your mobile phone in a more targeted manner. It is recommended to send your phone to the nearest Samsung service center for testing, and the service center will determine the specific problems, accessories and other hidden faults of the phone based on the test results.

Depending on the description, try the following:

1. Confirm whether the mobile phone data is turned on: slide down the top curtain of the screen with your hand and turn the "mobile data" to green.

2. Under the standby page, click the lower left button - Settings - Wireless & Network - Mobile Network - Access Point Name - Click the lower left button - Reset to default settings.

If you still can't access the Internet after the operation, it is recommended to restart your phone.

Note: If none of the above operations can solve the problem of not being able to access the Internet, please try to change to another card or try again at another time period.

Summary. 1.Turn off the phone and try to restart it.

2.If it is invalid, it may be a problem with the mobile phone system or hardware, in order to further confirm, it is recommended to bring the purchase invoice and the three-guarantee certificate to send the machine to the local Samsung after-sales service center for testing.

What happens when Samsung phone factory reset and then the network doesn't work?

1.Turn off the phone and try to restart it. 2.If it is invalid, it may be a problem with the mobile phone system or hardware, in order to further confirm, it is recommended to bring the purchase invoice and the three-guarantee certificate to send the machine to the local Samsung after-sales service center for testing.

I tried to turn it on and off again, but it didn't work.

Let's see if the network settings have all the permissions turned on there.

The network is all turned on.

Can other mobile phones connect to the Internet?

OK. That's a problem with the phone, and if it doesn't work to restart it a few more times, you have to repair it.