How to return a Xiaomi phone? What should I do if I want to return it?

I believe that there are many users who have bought Xiaomi products and want to refund for various reasons, and the following Nethero will share with you the return conditions and specific processes of Xiaomi mobile phones, I hope it can help you.

Circumstance. 1. How to return and refund if the goods are not delivered.

1. You can cancel the order directly, according to the official website: "The order will enter the refund procedure, and we can complete the refund in about a week after receiving your refund request, the specific time is related to the acceptance time of the card issuing bank, and the returned fee will be returned to the payment of online payment in the original way." If the order is paid for with "fast money", the refund time is 7-15 business days.

2. If you are not at ease, you can consult the customer service in the lower right corner of the official website as shown in the figure, open and enter "refund", transfer to manual **service, explain the situation, you need to provide the order number, name, **, within 26 hours after acceptance, Xiaomi will send you a text message confirming the return, reply "cancel" to confirm the return, and return the refund to the account within 48 hours, pay attention to checking.

Circumstance. 2. How to return and refund the goods that have been delivered.

1. If it has been shipped, Xiaomi's official website promises that "the product will be returned within 7 days from the date of sale (subject to the actual date of receipt), and it will be replaced within 15 days".

2、Communicate with Xiaomi customer service after rejection,Through**customer service manual or customer service**, you can,But according to personal experience, you must be psychologically prepared,This way is relatively slow,Before the Xiaomi after-sales service was more finished than now,And it's EMS,EMS reputation People who have experience know that Xiaomi has to detect after receiving the goods,This involves docking with express delivery,So be patient,Generally, you can return,It's just slow,Slow delivery,Returns are even slower,Return time look at the picture。

It seems that after the arrival of the goods, it will be counted as 7 days, and it can only be returned within 7 days.

Open Xiaomi's official website, log in to the account you used to buy your phone, select My Orders, and then you can see that there is a return option.

Summary. No, you cannot. According to Xiaomi's after-sales service regulations, it will be returned free of charge within 7 days after receipt, replaced free of charge within 15 days, and repaired free of charge for non-human damage for 1 year. However, once the replacement occurs due to quality problems, it cannot be returned unless the replacement is still broken.

Can I return my phone after Xiaomi exchange.

No, you cannot. According to Xiaomi's after-sales service regulations, it will be returned free of charge within 7 days after receipt, replaced free of charge within 15 days, and repaired free of charge for non-human damage for 1 year. However, once the replacement occurs due to quality problems, it cannot be returned unless the replacement is still broken.

You can find a way to return.

Can I find a reasonable reason to return the product?

Then insist that the mobile phone card is not easy to use.

The new phone has just arrived two days ago, and it has not been unpacked. There's a good reason for that?

Let's just say that there are too many quality problems with your mobile phone, just don't want it, and you should be able to return it if you haven't opened it after saying it a few times.

Is there any other reason to recommend that you be affected and recommend a few more (I'm afraid that this one reason is not enough) to change to the same one? Not the same can be returned.

It is a mobile phone of the same model, the same model and the same configuration. Is there any other reason???

Thank you. Nothing else, you haven't opened the package and used it.

Based on your experience and experience, I have returned the phone in this situation.

It is definitely possible to retreat, and the stipulation is that those who are dead are alive.

1. The products purchased by Chasen on Xiaomi.com.

1.Log in to Mi.com and click "My Orders";

2.In the order list, find the order you want to congratulate you for applying for after-sales, and click "Apply for after-sales";

3.After entering the after-sales details page, select the products and services you need to undergo after-sales, click the after-sales service button, and the after-sales details page of the product will appear;

4.Click the button to select the service you need;

5.Describe the problem you're experiencing in the problem description, and then choose how you need to be served.

Precautions for mailing.

Please do not use surface mail, it is recommended to use SF Express to pay.

Due to the long pick-up cycle of surface mail, in order not to affect the normal progress of your after-sales process, we recommend that you use express delivery methods other than surface mail to mail goods, and it is recommended to use SF Express to pay.