When food expires and causes safety problems, how will the merchant solve the problem when the custo

If there is a real situation in which the safety of expired food causes the health of customers to be affected, it must be the responsibility of the merchant. <>

We all know that merchants buy things from manufacturers, and when they buy goods, they buy them in batches, and the manufacturers will lower their **, so that they can make a profit. When the goods are piled up and put in the merchant's store, if there is a quality problem, it must be the manufacturer's problem, and if it is because the food is expired, it must be the merchant's problem. When we buy something, such as dairy products or things with a short shelf life, we will ask the merchant in detail whether the item is about to expire.

Merchants should also pay attention to this, when it is about to expire, it should be disposed of as soon as possible, and consumers should be informed that this is the rights and interests that consumers should enjoy. This is not only profitable, but also takes into account the rights and interests of consumers. <>

At this point, I feel very cold about many small shops in the countryside, the store will sell these expired goods at the original price for small profits, but I don't know that once there is a problem, it must be a big problem, and such a marketing method is impossible to make a long-term profit, the first standard of buying and selling is integrity, we will see a very sharp contrast, take my area as an example, the first supermarket does not account for small profits, usually three cents and five cents will not look for customers to want, and sometimes it will come with customer things, Usually there are any products that are about to expire and will be dealt with as soon as possible and informed to consumers. The other store is more dishonest, often for its own interests to damage the rights and interests of customers, there are many times from his house to buy expired goods, so the customers will patronize his house will be fewer and fewer, and recently close down. <>

I think if a customer has a health problem because the food has expired, then the merchant is solely responsible because it is business and at the same time ethical.

Merchants should immediately send customers to the hospital for medical check-ups. One is to expel the expired food from the customer's body, and the other is to expel the other *** brought by the expired food. In addition, the merchant should also destroy all expired food and should not be put on the market.

In the daily operation of the business, do a good job in food safety management, regularly check whether the food has deteriorated, and do a good job in the overall hygiene of the store.

If the food is expired and the customer eats a bad stomach, the merchant will generally solve the problem peacefully with you and give you a certain amount of compensation. If the merchant does not compensate, the merchant can be sued under the Food Safety Law.

In this case, the merchant will generally resolve the issue through compensation. In addition, we will negotiate with the customer before making compensation.

Merchants should stand up and admit their mistakes as soon as possible, followed by finding out the reasons for the expiration of the food, and finally giving the corresponding compensation to the customer.

If the customer buys expired food in the merchant and the customer eats diarrhea, then the merchant must be responsible, so the merchant must send the customer to the hospital for treatment as soon as possible, actively compensate for forgiveness, and rectify the quality of their products.

At the beginning, you can negotiate with the customer to solve the problem, because it is your own negligence, you can give the customer compensation, pay the medical expenses, and the merchant should also promise to pay attention to food safety issues in the future.

The merchant has to pay the customer 10 times the price or 3 times the loss, bear the customer's medical expenses, and lose time expenses, etc.

Merchants will generally negotiate with customers privately to settle the problem, because once the trouble is big, the merchant will not only face compensation, but may also be forced to close down.

I think that in order not to affect their reputation, most merchants will generally propose certain compensation measures, and they will usually solve it privately.

Legal analysis: If consumers buy expired food, they can ask the merchant to return or replace it. In addition to claiming compensation for losses, consumers may also demand compensation from the producer or seller for ten times the price or three times the loss.

If the amount of compensation is less than 1,000 RMB, compensation is 1,000 RMB.

Legal basis: Article 148 of the Food Safety Law If a consumer suffers damage due to food that does not meet food safety standards, he may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

In addition to claiming compensation for losses, consumers who produce food that does not meet food safety standards or operate food that they know do not meet food safety standards may also demand compensation from the producer or operator for compensation of ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and do not form liquid ears that will mislead consumers.

Legal analysis: 1. Negotiate and settle with the business operator.

2. Request the consumer association for mediation.

3. Appeal to the relevant administrative departments.

4. Initiating institutional arbitration in accordance with the arbitration agreement reached with the operator.

Legal basis: Article 124 of the Food Safety Law of the People's Republic of China: Legal liability for selling expired food in the supermarket

If it does not constitute a crime, the people's food and drug supervision and administration department at or above the county level shall confiscate the illegal gains and illegal production and operation of food and food additives, and may confiscate the tools, equipment, raw materials and other items used for illegal production and operation; If the value of food and food additives illegally produced and operated is less than 10,000 yuan, a fine of 50,000 yuan shall be imposed and a fine of not less than 100,000 yuan shall be imposed; if the value of the goods is more than 10,000 yuan, a fine of between 10 and 20 times the value of the goods shall be imposed; and where the circumstances are serious, the license is revoked.

Summary. Hello, first, how to compensate for buying expired food in the supermarket 1, there are the following compensation for buying expired food in the supermarket: (1) you can take the shopping voucher to compensate the seller or producer; (2) pay compensation to the consumer for ten times the price or three times the loss; (3) Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.

2. Legal basis: Article 3 of the Food Safety Law of the People's Republic of China implements prevention, risk management, whole-process control, and social co-governance, and establishes a scientific and strict supervision and management system. Article 85 The food inspection shall be carried out independently by the inspectors designated by the food inspection institutions.

The inspector shall inspect the food in accordance with the provisions of relevant laws and regulations, and in accordance with food safety standards and inspection specifications, respect science, abide by professional ethics, ensure that the inspection data and conclusions issued are objective and fair, and shall not issue false inspection reports. 2. What to do if you buy expired food in the supermarketThere are the following ways to buy expired food in the supermarket: 1. You can directly negotiate with the merchant to solve it; 2. You can also seek help from the Consumer Rights Association; 3. The supermarket complaint can be reported to the industrial and commercial or food and drug supervision department; 4. Go to court to sue the supermarket.

According to the actual situation, keep the relevant evidence, complain and report the supermarket, and sue the supermarket in court.

How to compensate for expired food in the supermarket when it is bought by customers.

Hello, first, how to compensate for buying expired food in the supermarket 1, there are the following compensation for buying expired food in the supermarket: (1) you can take the shopping voucher to compensate the seller or producer; (2) pay compensation to the consumer for ten times the price or three times the loss; (3) Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. 2. Legal basis:

Article 3 of the Food Safety Law of the People's Republic of China implements prevention-oriented, risk management, whole-process control, and social slag treatment, and establishes a scientific and strict supervision and management system. Article 85 The food inspection shall be carried out independently by the inspectors designated by the food inspection institutions. The inspector shall inspect the food in accordance with the provisions of relevant laws and regulations, and in accordance with food safety standards and inspection specifications, respect science, abide by professional ethics, ensure that the inspection data and conclusions issued are objective and fair, and shall not issue false inspection reports.

2. How to answer the chain of buying expired food in the supermarket There are the following ways to buy expired food in the supermarket: 1. You can directly negotiate with the merchant to solve it; 2. You can also seek help from the Consumer Rights Association; 3. The supermarket complaint can be reported to the industrial and commercial or food and drug supervision department; 4. Go to court to sue the supermarket. According to the actual situation, keep the relevant evidence, complain and report the supermarket, and sue the supermarket in court.

The customer bought a pack of flour in my supermarket, and when he bought flour with high filial piety, he took a small **, knowing that the production date was up, and bought it, and after a few days, he asked me to accompany him for 1,000 quick money.

Tenfold compensation. In the end, the maximum loss is a few dozen yuan.

I gave him 10 times the compensation, and the customer disagreed, and he said that he would go to court to sue.

Because the compensation is up to ten times.

When Grandma Li and her wife Uncle Wang went to the supermarket to buy vegetables, they saw that the vacuum-packed braised chicken in the supermarket was only sold for 18 yuan a bag, but the package showed that it had exceeded the shelf life for two days, and Uncle Wang thought that it could not be eaten, but Grandma Li thought that the braised chicken had been refrigerated in the freezer, and the expired two sedan days would not have any effect, so she insisted on buying two bags to take home.

That night, Grandma Li added a dish with braised chicken, but his wife, Uncle Wang, still refused to eat it, and only Grandma Li ate half of it. But the next morning, Grandma Li was sent to the hospital for food poisoning**. While complaining that Grandma Li didn't listen to him, Uncle Wang decided to keep the evidence such as braised chicken and shopping receipts, and when Grandma Li got better, he went to the supermarket to claim compensation, but Grandma Li thought that the supermarket would not compensate her, because she knew that the braised chicken was expired and bought it, so she could only blame herself for being too greedy and cheap.

So who should compensate Grandma Li for the loss of Lap Mess when she bought expired food and ate bad stomach?

Legal analysis: According to Article 35 of China's "Product Quality Law", sellers shall not sell products that have been eliminated and stopped by the state, as well as invalid and deteriorated products.

In this case, although Grandma Li knew that the braised chicken had expired and voluntarily purchased it, this did not mean that the supermarket could be exempted from the liability for compensation. Because China's law does not expressly stipulate that if the customer knows that the product is expired and buys it, the merchant can be exempted from liability. The supermarket's act of selling expired food has constituted an illegal offense, which objectively caused physical damage to customers and caused economic losses, so the supermarket should be liable for compensation for the losses caused by Grandma Li's hospitalization due to eating expired food, and compensate Grandma Li for medical expenses and nursing expenses during her hospitalization.

If the supermarket refuses to compensate Grandma Li, Grandma Li can protect her legitimate rights and interests by filing a complaint with the consumer association or filing a lawsuit in court.

Summary. If you find that there is a problem after purchasing the goods, you can contact the merchant in time to negotiate and solve it, or you can call 12315 or 12345 to complain.

How to deal with the problem when the customer buys expired food.

If you find that there is a problem after purchasing the goods, you can contact the merchant in time to negotiate and solve it, or you can call 12315 or 12345 to complain.

Claim compensation of 1,000 yuan.

Legal. When buying expired food, in addition to claiming compensation for losses, consumers can also demand compensation of 10 times the price or 3 times the loss from the producer or operator. Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB.

Then I will pay 1000

According to Article 148 of the Law of the People's Republic of China on the Safety of Food and Shirts, if it is food that does not meet the quality and safety, consumers can not only claim compensation for actual losses, but also require the producer or operator to compensate ten times the sales amount of tung ta-ta oranges (the operator also includes the seller), and if the ten times the amount is less than 1,000 yuan, it must be compensated according to 1,000 yuan.

Negotiate with the customer to see if it's possible to lose less.