Urgent!!! The workflow of each position in the hotel

In order to further improve the quality of the staff of the association, standardize the work behavior, and motivate the enthusiasm of the staff, this system is specially formulated.

First, the reward system.

1. When employees celebrate their birthdays, the club will give them gifts.

2. Excellent business ability, no lateness, no early departure, no absenteeism.

3. Work actively, unite colleagues, and work hard.

4. Courteous, warm and thoughtful service, often praised by guests.

5. The utensils and utensils under management are not damaged or lost.

6. Starting from the interests of the association, we will do our best for the development of the association.

For the above 6 items, the Association will evaluate on a quarterly and annual basis, and will be commended and rewarded according to the evaluation results.

2. Punishment system.

1) Violation of the following provisions will be punished with a penalty of 20 yuan per time.

1. Chatting, playing, or engaging in non-work-related things during working hours.

2. Smoking at will during working hours, leaving work without permission, being late or leaving early without reason.

3. Waste of public property, depending on the slightness of the circumstances.

4. Obstructing work order or violating safety and health work rules.

5. Bringing outsiders into the hall without permission.

6. Lie down and sleep during working hours, and dial ** at will.

7. Criticize the guests and judge the head.

8. Quarrel with guests and bring personal emotions into the work.

2) Violation of the following provisions will be punished with a penalty of 50 yuan per time.

1. Disobedience to management and distribution.

2. Malicious attacks or false accusations against colleagues, perjury and causing incidents.

3. Go in and out of the kitchen and dining room at will, and go to the kitchen to grab food and grab it.

4. Staying in the hall after work for no reason.

5. Loose work and carelessness.

6. Store club items, food or drinks in the locker.

7. Eat, watch TV, and use the hall to handle private affairs.

8. Refuse to be inspected by relevant personnel authorized by the manager of the club.

9. Be rude to guests and argue with guests.

10. When on duty, leave work without permission, hang out, and do private things.

11. Absenteeism without asking for leave.

3) Those who violate the following provisions shall be dismissed, and those who cause economic losses shall be compensated at the original price, and those who violate the criminal law shall be submitted to the judicial department for handling.

1. Stealing colleagues or public property.

2. Committing atrocities or major insults to superiors or colleagues.

3. Deliberately destroying the club or other people's property.

4. Disobeying work arrangements, transferring commands, and making unreasonable disturbances that affect work order.

5. The work is irresponsible, the tools and equipment are damaged, and the raw materials are wasted, resulting in large economic losses.

6. Dereliction of duty, illegal operation and command, resulting in accidents or large economic losses.

7. Shielding employees, turning a blind eye to the mistakes made by employees, and repeatedly refusing to change them.

8. Moral turpitude, messing with the relationship between men and women, asking for tips or items from guests, and quarreling with guests.

9. Exploiting one's authority to seek personal gain, or falsely benefiting oneself for personal gain, causing serious consequences.

10. Absenteeism for three consecutive days or two times in a month.

11. Violating the criminal law, causing serious consequences to state property.

The above rewards and punishments are presided over and implemented by the general manager.

I'm still underage, and you're going to cut it.

It seems that you are not a qualified hotel management worker, it is simply depressing.

General Manager: Mainly responsible for the overall operation, selecting the plan, and playing a core role. Responsible to the chairman (board of directors) for daily work; Deputy Manager (also known as the legendary Vice President):

The main job is to be responsible for the operation of most areas, so as to assist the general manager, and the daily work is responsible to the general manager; Next is the manager of each department (some local hotels will set up several directors on the head of the department manager, I don't agree with this approach for the time being, so we don't mention it) As the name suggests, the department manager is naturally responsible for the operation of their respective departments. The department's expenses, costs, and some of the larger decisions have to go through the general manager. The general manager is responsible for the day-to-day work.

How you want to assign these department managers depends on the size of the department. Generally, star-rated hotels have several items: front hall hospitality, sauna, foot bath, spa and spa (these can be collectively referred to as health centers or leisure centers), Chinese and Western food, KTV, chess and card entertainment gym, and accommodation.

Then several departments can be extended: the front hall (lobby), the health center, the catering department (Chinese and Western food are recommended to be separated), the entertainment department (KTV), and the housekeeping department (accommodation). These are all front-line departments, and they are all directly serving customers.

In addition, there is a security department, a personnel administration department (responsible for the recruitment, resignation and recording of personnel files of hotel employees), a finance department, an audit department, a purchasing department and a warehouse management department. These are all departments that are prevalent in hotels. These are all manager-level above, and then below the department manager there is also the supervisor - the minister - the foreman.

Supervisor: Responsible for supervising the work of the department staff, assisting the manager, and responsible for the department manager in daily work. Minister:

Responsible for supervising the work of the employees of the department, leading the employees, assisting the supervisor, and being responsible for the supervisor in daily work. Foreman: lead the staff well, play a good supervisory role, and be responsible for the minister's daily work.

Head chef, foreman, supervisor, lobby manager, general manager, head chef in charge of chefs, foreman in charge of dishes and on duty, supervisor in charge of an area!

General Manager, Lobby Manager, Department Manager or Supervisor, Foreman, Chef, Chef ......

Depending on the organizational structure of the hotel, there will be different positions.

The front hall of front-line positions includes: waiters, foremen, supervisors, managers, and bar counters: orderers, greeters, drinkers, cashiers, and customer service sales personnel, called ministers. The kitchen has: lotus, side dishes, stove cook, head chef.

Second-tier positions include: Purchasing, Safekeeping, Cashier, Accounting, IT, Engineering, Security, Parking Clerk.

It's much better, buy a book for yourself and read it.

My friend works in a hotel, and in the housekeeping department, he has to pay attention to the faces of his customers and try to be as thoughtful as possible. Play it by ear. The service must be attentive but not overdone.