What is the workflow of a hotel management, floor supervisor? Hurry, hurry

In the morning, roll call. Arrange for waiters to do a good job of hygiene, and prepare the guests before they come to eat, for example: set the table.

Take care of your own holes and waiter holes, and let the boss have fresh tight holes every day.

Manage their assigned floors.

1. Responsible for the health, service quality and completion efficiency within the jurisdiction of the class; The morning shift must inspect all rooms in the jurisdiction every day and personally supervise the cleaning of VIP rooms if necessary.

2. Check the maintenance of the room, and strictly control the number of bad rooms and repair rooms.

3. Strictly control and check whether the stock, storage and consumption of linen and supplies on the floor are normal.

4. Conduct irregular business and operation training for subordinate employees according to the requirements of the department, and continuously improve the quality, business level and operation skills of employees.

5. Responsible for the arrangement, supervision and inspection of planned sanitation within the jurisdiction.

6. Handle guest complaints and report to the department manager and lobby manager, and inform the boss as soon as possible when encountering things that cannot be solved by their own ability.

7. Regularly consult the opinions of long-term guests and handle the relationship between long-term guests and waiters.

8. Solve all kinds of disputes and internal complaints arising from work relations in the jurisdiction, and major problems must be reported to the department manager.

9. Do a good job in fire prevention, anti-theft and other safety work in the jurisdiction to ensure the safety and quietness of the floor.

10. Participate in regular departmental meetings, truthfully reflect the work, and actively put forward reasonable suggestions.

Hello, the hotel floor manager is fully responsible for the work of the administrative floor, and the administrative housekeeper is like a guide to provide guests with full services such as check-in, dining, business, and departure. Comprehensively manage the service work of the administrative floor, and do a good job in the training and assessment of administrative housekeepers. Check the administrative housekeeper's appearance, etiquette and courtesy, strict attendance, and strict implementation of service procedures and norms.

Summary. Hello, dear, I am glad to answer the focus of the hotel floor supervisor's work: the floor supervisor of the housekeeping department reports to the superior:

Housekeeping Manager Immediate subordinate: Foreman of the guest room floor Scope of work: Responsible for the daily arrangement and management of the area Competency requirements:

Have strong work motivation, learning ability, frustration ability, basic management skills, good communication skills, certain training ability, crisis awareness, basic knowledge of English, and good attitude.

Hello, dear, I am glad to answer the focus of the work of the hotel floor supervisor: the floor supervisor of the housekeeping department reports to the superior: the housekeeping manager is directly subordinate to the subordinate:

Guest room floor foreman Scope of work: responsible for the daily arrangement and management of the area Ability requirements: have strong work motivation, learning ability, frustration ability, basic management skills, good ability to balance the calendar, have a certain training ability, have a sense of crisis, have a basic knowledge of English, and have a good attitude of pure search.

Job Responsibilities: Obey the arrangement of the superior leader and complete the tasks assigned by the superior leader with quality and quantity. Organize various meetings of the department and convey the spirit of the department.

According to the business situation of the hotel, the shift of regional staff is reasonably arranged. In strict accordance with the requirements of management, the two-way function of serving and supervising the first branch of the regional workers is carried out. Arrange daily training for regional service personnel, improve the work skills and knowledge of service personnel, strengthen the service awareness of employees, and provide a strong foundation for employees to be promoted.

Regularly hold competitions that are beneficial to the spirit and skills of employees to increase their enthusiasm and motivation. Timely discover the problems that arise in the area and potential problems, ensure the improvement of service equipment in the area, and ensure the safety of the property in the store and the safety of the guests' personnel, property and materials. Do a good job in the spiritual civilization construction of the staff and understand the ideological trends of the staff.

Maintain a good relationship with relevant collaborating departments to ensure smooth coordination. Report the problems existing in the region to the department in a timely manner and put forward corresponding treatment suggestions. Strategic opinions and suggestions should be put forward for the management of the hotel and the department to ensure the smooth work of the hotel and the department.

Organize the personnel management of the department. Do a good job in all kinds of statistical work of the department.

Supervisor, foreman is set up in each hotel, in the modern hotel business activities, the work of administration, reception, service, life and other aspects of the land, must be implemented through the supervisor, foreman. Their status and ability are: the position of the supervisor and foreman 1. The supervisor and foreman are the most basic level of the liquor Zhengqing store, the leader and manager, and the direct commander of the implementation of various tasks and services.

2. The supervisor and foreman are the most direct leaders who deal with the guests, and they are generally manifested in the direct arrangement and implementation of various service work for the guests, and solve all kinds of problems raised by the guests, and are the most reliable people in the minds of the guests. 3. The supervisor and foreman are the leaders of dealing with each other, the role models of the waiters in various departments, and play an exemplary role in various service work. 4. The supervisor and the foreman are the windows of the image of various departments of the hotel, and they are always serving as "hotel representatives" to welcome the guests.