2020 Comprehensive Application Capability of Public Institutions A Advertorial Management Role Aware

Case Analysis] In 2018, the "Tourism Quality Supervision Institute" in this set of topics, the general identity given by the question stem is the staff of the Tourism Quality Supervision Institute of City C, according to the requirements of the basic work system of the "Interim Measures for the Organization and Management of the National Tourism Quality Supervision and Administration Institute", the main work responsibilities of the local tourism quality supervision institute are: 1Quality supervision institutes at all levels should deal with accepted complaints in a timely manner; Complaints that do not fall within the scope of entrustment and authorization should be transferred to the relevant departments for handling within seven days.

2.The decision of the quality supervision offices at all levels to compensate the quality deposit of the travel agency shall be approved by the person in charge of the tourism bureau. 3.

Quality supervision institutes at all levels must be authorized or entrusted in accordance with the law to conduct market inspections and administrative law enforcement. 4.Quality supervision institutes at all levels may establish an expert consultation system for major and difficult cases.

5.Quality supervision institutes at all levels should establish and improve the internal work system according to the scope of responsibilities entrusted to the authorization. 6.

Quality supervision institutes at all levels implement the director responsibility system. The director of the Quality Supervision Institute is appointed by the Party Group of MGTO. The appointment of directors of quality supervision institutes at all levels shall be filed with the quality supervision institute at the next higher level.

The quality supervisors equipped with the quality supervision institute should gradually implement the qualification assessment and identification, and the training, assessment and qualification of the quality supervisors shall be organized and implemented by the relevant departments of the National Tourism Administration in conjunction with the quality supervision institute. As the staff of the tourism quality supervision center of city C, they should also work under the overall institutional framework.

The first question requires candidates to summarize the changes in tourism complaints in the past three years, as the staff of the quality supervision institute, the statistics and changes in the complaint data of the tourism industry are the necessary content of the work, only in this way can we improve the ways and means of complaint work, do effective response, and analyze the new situation and new problems.

The second question summarizes that Xiao Wang has problems in receiving complaints, which requires standing in the position of the manager of the quality supervision center, according to the management system and work standards of the quality supervision center, and combining the content of the materials to analyze Xiao Wang's specific problems, including whether he can serve the people ideologically, whether he is competent for the complaint work in terms of quality, whether he handles the behavior properly, and abides by the work process and norms. (35 points).

The third question mainly examines the candidate's ability to upload as a staff member of the quality supervision office, and it is also a necessary skill to report to the superior in the work of the agency, and make suggestions. and the ability to control the work as a whole and respond effectively.

The fourth question reflects the ability required by the work of the agency, that is, the communication with the grassroots level, obtaining effective information for better management, and having higher requirements for the communication and coordination ability of candidates. Conversation is the main form of communication, and it can also reflect the logical clarity of the communicator's desire to express information. The second question is still the ability to give instructions, which is to be able to give direction and suggestions as the higher-level competent department to guide the development of grass-roots work when the subordinate raises questions.

Therefore, we can see that a set of test papers from the overall identity framework of the manager's role consciousness is an examination of the candidate's ability in all dimensions, and the candidate's usual training should still do a good job in all aspects of basic skills.

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According to the definition of Comprehensive A Outline, management role awareness refers to having a clear understanding of the responsibilities and authority of management positions, being able to understand, think and solve problems from the perspective of managers, and having a sense of service. This requires candidates to be able to "immersively" put themselves in the situation of public management cases, clarify their role as managers, use scientific management ideas and principles to understand, analyze and solve comprehensive management problems, and then take effective management methods to solve problems. In other words, it is a test of whether the candidate has the competency for the role of manager.