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In the restaurant waiter, we generally shout "waiter, order", "waiter, waiter, waiter, checkout" and so on, in fact, these names are universal, and everyone goes to the restaurant has always been called that, I also generally call it that, how to be appropriate and decent, in fact, this is not difficult.
First of all, pay attention to the tone, say calmly, don't shout in a hurry, especially don't shout with disdain, face to face, or stand up and call the waiter, so as to appear polite, on the contrary, the waiter is also very thoughtful to your service at any time.
In fact, add another sentence, "hello", it is also very good, in this way, it seems very comfortable, and it can also show your respect for this profession, waiter is a profession that needs everyone's respect, not what you shout and drink, they are all people, why bother with it?
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I feel that when encountering service discrimination, you can pay attention to the following five points: first, record the evidence, including the time, place, people involved and the specific situation, and then complain to the relevant institutions or organizations about such discrimination, and you can contact **dispatch reports.
Second, pay attention to your attitude at all times.
Attitude is everything, and there is a saying in the service industry that everyone regards as a guideline, and the customer is God. This sentence has caused many misunderstandings among consumers, and at the same time, it has also caused dissatisfaction among many service industry employees, we cannot ask the waiters to really treat customers like God, but at least the most basic attitude issues still need to be implemented.
As a waiter, try to keep smiling, respect every customer, do not discriminate against anyone, do not look at people with colored glasses, treat people equally, and show your best side.
Third, we do not have direct conflicts with our customers.
When you encounter some customers who are deliberately looking for trouble, sometimes even if they have a good attitude, they will not be able to do anything. Generally, this type of customer is more short-tempered, and may be frustrated in their usual life or work, this type of customer should be kind, do not fight with him, try to meet his requirements, really can't cope with the supervisor or manager to help, in short, do not quarrel with the customer.
Fourth, do things carefully and thoughtfully.
To do the service industry, you must be good at observation. If a customer is eating with his or her own child, bring a stroller before the customer opens his mouth, and arrange the child on the inside of the table away from the corridor to avoid bumping into it; If there are pregnant women or guests with limited mobility, it is also necessary to arrange a quiet and safe location for them as much as possible, and the intimate and meticulous service will also avoid some unnecessary conflicts and leave a better impression on customers.
Fifth, be flexible and deal with emergencies.
Sometimes, it is difficult for us to avoid some unexpected situations, such as accidentally spilling the soup on the customer, the customer needs something out of stock, etc., at this time, as a waiter, we must know how to communicate with the customer and be able to solve these things perfectly.
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1. Apologize to the guest in a friendly manner.
2. Persuade and remind guests in tactful language.
3. Do not argue with guests.
2) What should I do when a guest who is in a bad mood goes to the restaurant?
1. The waiter should be gentle, warm and kind, patient and thoughtful.
2. Pay attention to the refinement of language, try to meet the guests, and operate Minfan Xiaojie.
3) What should the waiter do when a disabled person eats in a restaurant?
1. Try to make it as convenient as possible for them.
2. Don't feel strange and cast strange eyes.
3. Help them flexibly and appropriately, so that they feel that they are helping rather than sympathetic.
4) The restaurant is full, only the seats reserved for the tour group are empty, and the guests insist on sitting down, what should I do?
1. Politely tell the guests that this desk is reserved for the tour group.
2. Try your best to find a seat for the guests, see if there is any overturning or ask the guests to wait.
5) What should I do if I have a meal with a child?
1. Immediately take a clean chair for the child.
2. Give them food as soon as possible.
3. Pay attention to the tableware and hot water on the table.
4. If possible, you can make some small projects for them to satisfy their novelty and make them happy to eat.
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I'm also a waiter for the first time today, I haven't been in contact with it before, I have filled in the ** direct trial, and I didn't ask anything clearly during the interview because I was stiff when I talked to someone. At the beginning, I only knew that I was standing at the station, and the guests came to bring tea and take the menu, and when they left, they packed up their things and put pots. My colleague in the middle, the person who took me, told me some precautions and how to do it, but I was so nervous that I didn't hear clearly.
It's helpless. However, the main thing is to watch more and learn more, and follow your colleagues to see how others do it. I haven't figured out those menus yet
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