The man was suspected of eating cockroaches in the takeaway, and he was scolded by the clerk for ask

We have to eat every day, so food safety is very important for everyone, because of the long-term intake of food with hygiene problems or substandard food, it will definitely cause great harm to our human body. Recently, a man ate a cockroach in a takeaway and asked the clerk for compensation, but the clerk's reply was very arrogant, let's take a look.

1. Related matters. On April 5, 2021, a man in Changchun, Jilin Province ordered an abalone rice on a takeaway platform, but after not eating a few bites, he found an abnormal object in the meal.

2. Why is the clerk like this? It proves that the clerk is really very arrogant, and he is not polite to the customer at all, and this problem has occurred, and he actually put such cruel words. This has to make people's hearts tremble, so why did the clerk have such a response?

I can draw the following conclusions, which still prove that the clerk may have been in a bad mood at that time, so he was very rude to customers, after all, everyone will have some small emotions, but they don't know how to control themselves. The second is that the clerk knows that his store has health and safety problems, so in order to refuse compensation, he treats customers so rudely, in other words, he is annoyed and angry. The third is that there may be a lot of blackmail in society now, and this clerk may have encountered such a thing before, so he was very scared, so he said such a thing.

3. How should such a thing be handled? So how to deal with such a thing? First of all, the relevant responsible platform must investigate clearly, such a thing cannot make customers bear losses, nor can merchants face wrongs.

The second is that if the matter is indeed the fault of the merchant, the relevant platform must give corresponding punishments, and at the same time let the merchant give the customer a certain amount of compensation.

Because the clerk felt that the man was making trouble, the clerk also shirked his responsibility and did not admit that the cockroaches were in the meal, and there were some unreasonable troubles.

I think it's because the punishment is not pressured enough that they are so fearless. If you encounter such a thing, increase the punishment.

Because the clerk is a relative of the owner. The cockroach itself is a carnivore, and it is a blessing for a man to eat it, and he should not ask for compensation.

I think that many waiters nowadays are very rude to customers just because they are the store, and some of them even threaten customers, and they don't realize their mistakes at all. Today's service attitude is not good.

After Mr. Luo saw it, he said that the meal would be free, and apologized to the man, but the man did not give up, saying that he was about to finish eating before he found out, who knows if he had eaten anything else, and he also asked Mr. Luo to compensate 2,000 yuan for medical examination fees and mental damages, otherwise he would call the police. Mr. Luo looked at him, then at the cockroaches on the plate, and said, "Then call the police!"

The man's eyes dodged, but he still insisted on calling the police. As soon as the police came, the man pointed to the plate and told the police that there were cockroaches in the dish and asked the boss to compensate, but Mr. Luo was still not in a hurry, only to see him pick up the cockroach with chopsticks, point to the plate, and say to everyone: "Everyone, I can guarantee that there will be no cockroaches in our dishes, as for this one, I want to ask this gentleman:."

Sir, since you said that the cockroach has been soaked in the dish for so long, why is it so shriveled? At this time, the man began to hesitate when he spoke, and became speechless, and the police also understood when he saw this, and after asking, he found that it was indeed the cockroach that the man threw in in order to escape the order, and as for asking for high compensation, it was because he saw that Mr. Luo easily said that he wanted to be exempted, and felt that Mr. Luo was afraid that he would make a big fuss, so he wanted to ask for more points and proposed a compensation of 2,000 yuan. I didn't expect Mr. Luo to approve of calling the police, but now he was taken away by the police, but he became himself.

What do you think about this?

Because to be honest, the man has no evidence to prove that the cockroach must be in the meal, and the clerk can slander that the man deliberately put it in to blackmail, after all, the meal is no longer in the store, this situation is difficult to determine, and in the end, it is also a fight, but it is over.

The man should call the supervisors of the Food and Drug Administration to come over to investigate, and the quality of such a clerk is not good, and the store should be ordered to rectify it immediately to see if it is still arrogant.

On the one hand, it may not affect his interests, so he does not want to deal with this matter correctly, and on the other hand, he may hope that through his own attitude, the customer will not be held accountable for this matter.

The clerk said that takeaway is different from dine-in, once the meal is out of the store, it cannot be monitored in real time, and there is no guarantee that the problem will appear in **, and there may be other situations in the middle of the takeaway.

Because such a clerk has no quality, he will make such a tough attitude in the face of customers, but in the end it is the merchant who is hurt.

The reason why the clerk is so arrogant is that the man may be suspected of deliberately asking for compensation, and many businesses will refuse to do so.

Because the clerk doesn't know the law. The clerk thinks that he is defending the interests of the store, but he does not know that it has a serious negative impact on the store.

For cockroaches eaten by Jifan takeaway, victims can obtain compensation through the following rights protection paths: 1. Negotiation 2, report 3, **4, litigation, (1) The consumer can negotiate with the merchant and request to pay ten times the price or three times the loss caused in accordance with the relevant laws and regulations for relevant compensation. (2) Report to the health supervision department, the industrial and commercial department or the first to report the food you bought, and provide the corresponding evidence to the health supervision agency as much as possible, such as bills for purchases, hospital medical records, etc., and request the health supervision agency to help investigate and collect evidence, so as to obtain the possibility of rights protection.

Consumers can complain to the local people's ** health administrative department at or above the county level. If the process of food production and operation does not meet the hygienic requirements, it shall be ordered to make corrections, given a warning, and may be fined less than 5,000 yuan; If corrections are refused or there are other serious circumstances, the health license shall be revoked. The local people's health administrative departments at or above the county level shall exercise food safety supervision duties within their jurisdiction.

The food safety supervision agency established by the competent administrative department of railways and transportation shall exercise the food safety supervision duties stipulated by the administrative department of health in conjunction with the relevant departments. Article 148 of the Food Safety Law of the People's Republic of China If a consumer suffers damage due to food that does not meet food safety standards, he may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are defects in the labels and instructions of food that do not affect food safety and do not mislead consumers.

The woman's takeaway cockroach claim to the merchant was strongly refused, which caused heated discussions, and the food safety issue once again attracted the attention of netizens. When we order takeout, if we find that the food is expired or there are foreign objects, we can contact the merchant at the first time and ask for compensation, if the merchant refuses to compensate, we can complain to the customer service staff of the takeaway platform. Alternatively, we may retain relevant evidence to the local communityMarket regulationIf there are serious hygiene problems in the food of the merchant, the market supervision department will also fine it and require the merchant to rectify it.

A woman in Benxi, Liaoning Province is hungry.

After ordering takeout on the platform, a whole cockroach was eaten, and the platform insurance only compensated 9 yuan afterwards, so the woman asked the merchant for an explanation, but was rejected by the merchant. The woman said that the merchant had a very tough attitude when communicating with her, saying that she would complain if she wanted to, and now the woman has dialed 12315 to reflect the situation, and the 12315 staff contacted the Ele.me platform, and Ele.me proposed 30 yuan in compensation, but the woman could not accept the amount.

When ordering takeout, a whole cockroach was eaten, which shows how serious the hygiene problem of the business is! Faced with the woman's normal and reasonable compensation request, the merchant refused to compensateIn the face of such unreasonable businesses, we must learn to take up the law to protect our legitimate rights and interests. First of all, we can call 12315 to make a complaint, and the relevant departments will deal with the complaint after receiving it.

In addition, we can also directly reflect to the local market supervision department, pay attention to the reflection must come up with the corresponding evidence, after the staff confirms that the evidence is correct, will require the merchant to compensate the reasonable loss of the customer, will also fine the merchant, and require the merchant to rectify the health problem.

Nowadays, many young people like to order takeout, which is affordable and saves their time. Due to the concealed nature of the takeaway production process, many unscrupulous businesses have serious quality problems in their takeaways. When we find that there are problems in the hygiene quality of takeaways, we must actively report and complain, so that the food in the takeaway industry can be eaten with confidence.

In the event of such an incident, of course, I chose to call the ** of the Industrial and Commercial Bureau to complain, but if you want to complain, you still need evidence. <>

I personally suggest that if you don't order takeout, you still have to take a picture of the ** that opens the takeaway, although it's a little troublesome, but in this case, if you really run into something, the business can't rely on it. <>

Some businesses are really very hateful, he will feel that it is takeaway anyway, even if he hits a rake, saying that it is okay for the customer to put it in by himself, when encountering such a rogue business, it is really more useful to leave evidence only by shooting **, takeaway is actually more or less not particularly clean, if you can do it at home, try to do it at home.

To be honest, some stores have a very good service attitude, and will directly admit their mistakes, and then compensate without saying a word, while some stores just grit their teeth and will not admit it. <>

There are actually a lot of such chaotic thoughts about the takeaway platform, I ordered takeout, in fact, I have encountered a lot of similar things, but basically solved them, and once, the merchant was simply arrogant and unreasonable.

The takeaway was not fresh, I ate a few bites, vomited, called ** to the merchant to ask for compensation, the merchant also ignored it, and said that I was a peer, I did not seize the opportunity to complain, to be honest, I still feel particularly regretful.

As long as the merchant is unwilling to solve the problem, I will choose to go directly to the industrial and commercial bureau to complain, under normal circumstances, as long as there is evidence, I will get due compensation.

Therefore, if you encounter this kind of thing, you can choose to directly complain to the business, for the complaint, the merchants are actually very afraid, the reason why they are arrogant to customers, tightly because most customers will only hold the big deal not to order such a mentality, in fact, this psychology is not right, do not complain about such a business, it will really only make them more and more arrogant.

For consumers, when they purchase goods or receive services, they have the right to demand compensation from the merchant for losses or pay three times the price and compensation amount. Then, in this case, the merchant can ask the consumer to compensate in advance; It is also possible to ask the store to bear part of the loss after the consumer pays compensation. Because our country's laws stipulate that:

The producer shall ensure the quality of the product, ensure that the quality of the product provided is not defective, and within the shelf life; Product sellers shall ensure that the products they provide meet the requirements for protecting human health and personal and property safety. Otherwise, it shall bear no more than its quality assurance responsibility or liability for damages.

First of all, the consumer can ask the store to pay compensation in advance or triple the compensation. At the same time, if the merchant disputes the amount of compensation, the relevant evidence should be retained. You can also complain or report to the food and drug supervision and administration department where the consumer is located.

Second, if the consumer requests other compensation from the store on the basis of the triple compensation, it may be necessary for the two parties to negotiate again. For merchants, they have only two options: either pay consumer compensation or continue to sell the product without compensation.

If the consumer directly asks the store for compensation, it will be <> within the scope of the law

If you bear full responsibility, you are likely to lose the lawsuit because the amount is too large; On the other hand, if the store operator is directly asked to go to court with the consumer, he will get help from a legal aid person. In real life, they often choose to solve the problem through civil litigation: for example, the time, energy and money spent on solving the problem through legal means are relatively large; In addition, due to factors such as large amounts of money, long time and unpredictable circumstances, it is also a good choice to use a third-party organization such as a law firm or consumer association to litigate for its ** lawsuit.

In this regard, the store should first strictly implement the prescribed food sanitation system, and do not operate without a hygiene license. Although it may be possible to obtain a health permit once in many places, the number of times it can be obtained varies due to the different health requirements in each place, and even more in some places. For unqualified catering services, they cannot be operated, because catering services are a service industry and service items in the catering industry after all, so businesses should operate in accordance with standards.