What is the reason for wifi connection but not internet access

If you use a vivo mobile phone and the connection to WiFi is normal but you can't access the Internet, you can check it as follows:

1. Use a laptop or other mobile phone to connect to the router to surf the Internet, or change a routing device to try whether the Internet can go online.

2. Clear the WLAN data and cache, and then reconnect to the WiFi

OriginOS FunTouch OS UI and above: Go to Settings - Apps & Permissions - App Management - More - Show System Processes - WLAN - Storage, and select Clear Data and Cache;

Android 11 models: Go to Settings - System Management - Backup & Reset - Reset Network Settings - Tap Reset to reset;

FunTouch OS is as follows: Go to Phone Settings - More Settings - Application Management - ("More" in the upper right corner and select "Show System Processes") - Find WLAN - Click Storage, select Clear Data and Cache (some models enter Settings - More Settings - Applications - All - Find WLAN);

3. Restore all settings and see;

OriginOS FunTouch OS (Monster) UI and above: Go to Settings - System Administration - Backup & Reset - Restore All Settings;

FunTouch OS is as follows: Enter Settings - More Settings - Backup & Reset Factory Reset - Restore all settings, this operation will cause the logged in third-party software to need to log in again, but will not clear the **, ** and other files in the phone storage, please confirm that it does not affect the use of some third-party software before restoring all settings. To avoid data loss due to abnormal operation, it is recommended that you back up the important data of your mobile phone first.

4. Click Forgot Network, and then re-enter the password to connect to WiFi;

5. Enter i Butler - Traffic Monitoring - Network Management to check whether the software is prohibited from connecting to the WiFi network;

6. If the above methods are not improved, you can bring your mobile phone and valid purchase voucher to the service center for testing and processing, pay attention to WeChat *** "vivo" or "vivo customer service" to inquire about the address of the service center**, it is recommended to contact before going to ensure that there is a staff reception and then go over, so as to avoid delaying the precious time to run in vain.

Sometimes, I don't know why this happens, a small exclamation mark is displayed at the wireless network, although it is connected, but it cannot access the Internet. How to deal with this situation? Why can't I connect to the Internet when I connect to the wifi?

1. Check your phone's settings.

Check if there is a wifi icon in the status bar, or go to Settings --WLAN to see if the wifi has been successfully connected. In addition, go to Settings - Other Networks and Connections - Private DNS to see if private DNS is set, if it is enabled, it is recommended to set Private DNS to off and try again.

2. Check WiFi

Please compare whether the same wifi connection is normal with other mobile phones, and confirm whether it is the wifi or mobile phone. If it is due to Wi-Fi, please restart the wireless router to check. Some public Wi-Fi networks require browser authentication before they can connect to the Internet.

3. Check the network permissions.

Please go to iButler on your phone - Traffic Management Traffic Monitoring - Network Management or Settings Application and Permissions - Permission Management to check whether the application network permission has been enabled.

4. Check the environmental causes.

If the phone is far away from the router, although the wifi signal is displayed, it may not be able to access the Internet, it is recommended to adjust the distance between the phone and the router before trying.

5. Reset the network settings.

Go to Settings - System Management - Backup & Reset - Reset Network Settings - Select the corresponding SIM card - Reset Settings, and then use View.

Note: Resetting network settings resets Wi-Fi, mobile data, and Bluetooth connection records.

6. Reset all settings.

Go to Settings - System Administration - Backup & Reset - Restore all settings and follow the on-screen prompts.

Note: Restoring all settings will not delete any data or files, only all settings of the phone will be restored, some third-party application accounts need to be logged in again, please confirm that it does not affect the use of the software before operating.

7. Service center testing.

If the above methods do not solve your problem, please back up your mobile phone data in advance, and bring your mobile phone and purchase voucher to vivo customer service center for testing.

If you are using a Huawei phone and can connect to Wi-Fi but cannot access the Internet, you can use the following methods to troubleshoot the problem:

1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting

1.If connected to other wifi is normal.

1) Please do not stay away from the router;

2) Please check whether the broadband account expires, restart the router and restart the phone before trying;

3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router, if the router does not set the blacklist and whitelist, please power off the router and restart the attempt.

2.If you connect to other wifi, you can't get online.

1) Please turn the WLAN switch back on and try to connect;

2. If you are using a public network:

1.Try using it in a place with a small amount and confirm that the hotspot is working properly.

2.Please check if you need to log in through a browser** to register before you can access the Internet.

3. If individual applications are not available online:

Please open Settings, enter Traffic Management in the search box above and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permissions are checked for individual applications.

1. Check whether the wireless password is entered correctly and try to re-enter the password;

2. There may be a problem with the configuration of the wireless router, check whether the DHCP server of the router is turned on;

3. The wireless network may be misconfigured and the network cannot be connected.

If you are using a Huawei phone and can connect to Wi-Fi but cannot access the Internet, you can use the following methods to troubleshoot the problem:

1. If you are using a home network, it is recommended to connect to other WiFi or mobile phone personal hotspots for testing and troubleshooting

1.If connected to other wifi is normal.

1) Please do not stay away from the router;

2) Please check whether the broadband account expires, restart the router and restart the phone before trying;

3) If the router has been set to the blacklist and whitelist, you need to check whether the MAC address of the mobile phone is added to the router.

2.If you connect to other wifi, you can't get online.

1) Please turn the WLAN switch back on and try to connect;

2. If you are using a public network:

1.Try using it in a place with a small amount and confirm that the hotspot is working properly.

2.Please check if you need to log in through a browser** to register before you can access the Internet.

3. If individual applications are not available online:

Please open Settings, enter Traffic Management in the search box above and click to enter the Traffic Management page, click Application Networking, and check whether the WLAN permission is checked for individual applications.

If the problem persists after trying the above methods, we recommend that you back up your data (third-party communication apps need to be backed up separately) and go to Huawei Customer Service with your purchase voucher to check the problem.

1. Open the settings menu of your phone directly and click WLAN to jump.

<>3. If it's okay, click the icon button.

4. At this time, continue to change DHCP to static.

5. In this way, the corresponding results will be obtained, and the requirements can be realized.