Why should the restaurant industry use polite language

The basic polite language of catering is divided into: welcome, greeting, farewell, salutation, congratulations, apology, thanks, response, and inquiry.

1 Welcome: Welcome to come, welcome.

2 Greetings: Hello, good morning, good afternoon, good morning, good afternoon, good evening, hard work.

4 Salutations: Miss, Madame, Mrs., Administration, Comrade, Chief, Mr., Mrs., Lady, Sister, Auntie, Hello.

5 Congratulations: Congratulations, Happy Holidays, Merry Christmas, Happy New Year, Happy Birthday, Happy Wedding, Wishing you prosperity.

6 Apologies: Sorry, please forgive, bothered you, rude.

7 Thanks: Thank you, thank you very much.

8 Response: Yes, okay, I understand, thank you for your kindness, don't be polite, it's okay, this is what I should do.

9 Inquiry: Is there anything you can do? (Is there anything I can do for you?) What can I do for you? Do you have anything else that you like (need, can...) Please... All right?

10 basic polite words in 10 words: hello, please, thank you, sorry, goodbye.

11 commonly used polite words: please, you, thank you, sorry, goodbye, please forgive, it's okay, it doesn't matter, you're welcome, you're early, hello.

12 Professional language: You are welcome to come to our restaurant to dine, please wait, please sit here, your dishes are ready, please ask what you like to eat, please eat, please sit, thank you, goodbye.

Words should be used correctly: clear tone, soft voice, accurate language, concise and clear, smiling, friendly attitude, pay attention to the consistency of language and expressions, do not look left and right, stand vertically, keep an appropriate distance, look at the triangle of the face, strive to do what you promise to the guest, ask for instructions when you can't, and can't be arbitrary. Speak civilly and politely.

Attract customers with the most basic etiquette, so that customers have a good feeling before eating, so that the feeling during the meal makes it better!

If you go to eat and the waiter asks you what you eat or whatever, how do you feel? And it's not just the restaurant industry that uses polite language.

"Welcome", "Welcome", "Hello" are used by the guest to welcome the guest when they come to the restaurant.

Thank you" and "Thank you" are used to say with the attitude that the guest brings convenience to the waiter's work.

Please wait" or "Please wait a moment" is used to say that you cannot serve customers immediately, and you are dressed in a responsible manner.

Please wait" or "Please wait a moment" is used to apologize for disturbing or inconveniencing guests.

I've kept you waiting", I apologize to the waiting guests with enthusiasm.

To greet guests, you can use "to come". You can also use "waiting", etc.

Polite language requires speaking kindly, not strong words, and no bad words to hurt others; Speak elegantly, do not use swear words; When talking to people, be humble, respectful, speak in a consultative tone, and don't be overbearing or talk big. Significance: Civilized language can make communication harmonious and add color to interpersonal relationships.

Polite language for catering service includes:1. Hello, your dishes are ready, please use them slowly.

2. Hello, would you like to add some drinks or drinks? Accompaniment.

3. Hello, I'm sorry, I'll tell you after I ask clearly.

4. Miss, excuse me, Lu Ziyuan, is this your thing?

5. Hello, can I help you change a small plate book?

6. Hello, can I remove this plate?

7. Hello, can I clean the table?

8. Hello, please sit, please drink tea, be careful of scalding.

9. Mr. and Miss, can I order food? What drinks and beverages are you drinking today?

10. Hello, I will repeat the menu for you, do you see if it is correct, can you serve it now?

11. Hello, this is the drink you ordered, can I open it for you now?

12. Your dishes have been served, do you need anything else?

13. Your dish has been urged for you, please wait.

14. Do you have a VIP card? Please wait if you will pay by credit card or cash.

15. This is your bill, please take a look, please bring your belongings, thank you for coming, please walk slowly, welcome to visit next time.

The implementation of polite language for service staff, quit service taboo language, reflects the personal quality and cultivation of service staff, catering service staff to learn polite language, a sentence can also make guests annoyed! The following is the polite language of Chinese restaurant service that I bring to you, I hope you like it!

"Hello Sir (Miss)! Welcome. Good noon (evening) and welcome! "Welcome to dine here" Welcome! How many are there? Please be seated here. ”

Do you have a reservation? It's a few rooms (a few tables). ”

Please follow me" "Please go this way".

Sir, can you sit here? ”

Excuse me, Mr. (Miss), can I order now? "This is the menu, please select".

What kind of drinks do you like to use?We have ...... here”

I'm sorry I didn't hear you clearly, can you say it again? ”

What do you like to eat? We're launching a new ...... today(Our specialties have .......))

Excuse me, what else does the sir need? "You use some ......All right? ”

Can I serve the food now, sir? ”

Excuse me, sir, is it okay for me to change this dish to a small plate? Excuse me, can you remove this plate? ”

Pls sir, is there a fruit platter? We have ...... fruit here”

Are you eating well? Are you satisfied? Do you have anything else to do? ”

Can I check you out now? ”

Thank you for your help".

Thank you for coming".

Thank you for the reminder".

Thank you for your encouragement, we will continue to work hard".

I'm sorry, this dish takes time, can you wait a little longer? ”

Sorry to keep you waiting, this is the dish.

I'm really sorry to delay you for a long time".

I'm sorry, but this variety has just been sold out, and the dish is basically similar to its taste and ingredients, "I'm sorry, I made the mistake of your dish."

I'm really sorry, but let's do it again for you, okay? ”

Sorry, please wait, it's going to be right away! ”

Sorry to excuse me".

I'm really sorry to stain your clothes, let me take them and wash them, okay? ”

Okay, I'll inform the kitchen and do as you ask. ”

Okay, I'll go right away".

Okay, I'll arrange it right away. ”

Yes, I'm a waiter in a restaurant and I'm more than happy to serve you. ”

Thank you for your kindness, we do not charge tips. ”

It's okay, this pretty rice look g!?

I understand. ”

Enjoy your meal. ”

Happy New Year" "Happy New Year" "Merry Christmas" "Happy Holidays".

I wish you a happy wedding. ”

Good luck with a speedy **. ”

Happy birthday to you. ”