The most effective way to deal with the renovation company

Preventing scams in renovation is very important and very strong for property owners, so I'm here to show you how to deal with renovation companies – it's important to be prepared.

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1.Multiple comparisons:

Before choosing a decoration company, you need to compare several decoration agencies to understand their services, qualifications, reputation, etc., and determine your needs and budget. Information can be collected and communicated in many places, such as forums, forums, and markets.

2.Learn about the legal qualifications for decoration:

Find out whether the decoration company has legal business qualifications, such as qualification certificates, business licenses, tax registration certificates, etc. You can also check whether the decoration company has qualified employees, such as whether there are relevant certificates and training experience.

3.Supervise and inspect the progress of the project

The owner may worry that after the contract is signed in the early stage, the decoration company will ignore the specific reality of the project, and even there will be problems such as lazy materials and processes, and shopping around. At this time, the owner can supervise and inspect the progress of the project, inquire about the progress of the decoration company at any time, and check the quality and quantity of materials, construction quality, etc.

4.Build your own supervisory team:

In order to ensure the quality and progress of the renovation project and prevent the dishonest behavior of the renovation company. Owners can set up their own supervision team with other owners, decoration designers, etc., and regularly check the progress of the project. At the same time, it is necessary to understand and inquire about the charges of the decoration company.

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Do the math how much it will cost you to renovate your home

You can complain to the headquarters of the decoration company, complain to the shopping mall, complain to the industry association, complain to the consumer association, or sue through the law.

1. Complain to the headquarters of the decoration company.

This is mainly for some big brand decoration companies, in the decoration process, the decoration company is not responsible, you can go to the headquarters of the decoration company to complain, let it arrange personnel to deal with.

2. Complain to the mall.

If there is a quality problem with the purchased building materials, you can contact the store to deal with it. Under normal circumstances, if there is a problem with building materials, the store will first compensate and then negotiate with the brand to solve the consumer's problem.

3. Go to the industry association to complain.

If the decoration company is not responsible and cannot find the headquarters of the decoration company, then you can complain to the industry association. Complaints received by the Association are handled by professional professionals. If the problem is with the decoration company, we will contact the decoration company for an appointment and coordinate to solve the problem.

4. Complain to the consumer association.

Complaining to the Consumer Association is also one of the effective methods. At this time, the consumer needs to provide invoices, contracts and other evidence. The Consumer Association will investigate when it learns about the matter. If the responsible party is the renovation company, the Consumer Association will mediate.

5. Court prosecution.

If the above methods fail to solve the problem, you can file a lawsuit with the court to ask the decoration company to compensate for the irresponsible practices. When the court hears the case, if it finds that the renovation company is at fault, the court will issue a judgment, which is mandatory and the decoration company must enforce it.

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The most effective ways to complain from a renovation company are as follows:

1.If the consumer has a problem when carrying out the renovation and cannot communicate with the decoration company, he can consult through the consumer association's **0471-3679768.

2.Make direct contact with the sales department of the sales department. In the decoration industry, most of the decoration companies are responsible for the implementation of the "manager responsibility system".

In the event of a problem or dispute, you can negotiate with the owner or complain to the after-sales service department of the renovation company. If a customer is dissatisfied with the renovation or has a problem, most home furnishing companies will contact the customer within 24 hours and send a professional to the scene within 48 hours.

3.Seek help from consumer associations. When consumers encounter problems in decoration and cannot communicate with merchants, the first thing that comes to mind is to go to the consumer association.

When making a complaint, the target of the complaint should be clearly stated, and the specific address, ** and other information should be provided, so that the staff of the consumer association can get in touch with the person concerned in a timely manner.

4.Processing by lawful means. When consumers encounter family disputes, they can also go to arbitration through legal channels.

However, the premise of arbitration is that there is a clear agreement between the parties. If the parties do not reach an agreement in advance, they can negotiate after the fact, and after reaching an agreement, the arbitration will be conducted by an arbitration institution.

Extension: When cooperating with a decoration company, it is best not to conduct private transactions with your own employees, because many companies will use high discounts to trick customers into signing contracts, and it is difficult to complain if something goes wrong. Moreover, failure to comply with the principle of equity would adversely affect the interests of the parties.

The most ruthless way to complain about a decoration company is to contact the company's after-sales department directly.

As far as the home improvement field is concerned, most home improvement companies adopt a foreman responsibility system. When encountering problems or disputes, consumers can negotiate with the foreman to solve them, or they can report the situation to the after-sales department of the home improvement company.

If consumers are dissatisfied or encounter problems during the renovation process, after receiving complaints, most home improvement companies will contact consumers within 24 days and send special personnel to the scene within 48 days. For the problems that are conclusive and the fault is obviously on the decoration party, the company will generally deal with it as soon as possible from the perspective of consumers to avoid delaying the construction period.

Applicable situation: The accused enterprise is large in scale and has a sound management system.

Negotiate with home furnishing stores.

As a home furnishing store that provides a product sales venue for enterprises, it also bears corresponding responsibilities for disputes arising in the process of consumption. Therefore, when the consumer fails to communicate with the dealer or the corporate headquarters, even in the process of communication, the situation can be reflected to the home furnishing store where the seller is located at the same time.

However, it should be reminded that when consumers sign contracts with merchants, they choose the unified template provided by the store, and in addition to requiring the seller to stamp, they must also go to the service desk of the store to stamp the store contract seal, which is equivalent to giving the contract a "double insurance".

Generally speaking, there are usually two situations in which the owner has a conflict with the renovation company: the owner believes that the renovation company has problems in fulfilling the terms of the contract, or is dissatisfied with the construction site management and construction personnel. It is necessary to remind the owner that after a conflict, he should first calm down, find the reasons for the differences between the two parties, and it is best to resolve the conflict through negotiation, rather than being rash and intensifying the conflict.

If the two parties do have a big disagreement and cannot resolve the conflict, the owner can complain to the relevant department for help.

It is best to prepare a written complaint before making a complaint, and write down the complaint clearly. The problem and the specific requirements for resolving the problem, with the complainant's contact address, ** and the date of the complaint.

Copy and deliver the relevant vouchers, bills and other materials of the complaint to the complaining agency. For example, decoration contracts, design drawings, project budget (settlement) sheets, payment vouchers, construction project change orders, project quality acceptance forms and warranty cards, invoices issued by decoration companies, etc.

If the owner hires a ** person, it must be indicated in the complaint. The complaint can be served directly by the complainant, by mail or by a courier company.

It is better to complain to the supervision department of the construction commission unit first, and if the coordination is smooth, the problem will be solved quickly.

Complain to the complaint department of the industry association in which the decoration company participates. Industry associations have a certain binding force, and in general, problems can be effectively resolved.

Lodge a complaint with the relevant organizations of the municipal and district consumer protection committees, such as the home improvement office of the municipal consumer protection committees.

Submit an application for arbitration to the Municipal Arbitration Commission.

Submit a litigation request to the judicial organ of the district or county to which it belongs.

If there is a quality problem with the decoration materials, you can complain to the quality supervision department.

The owner needs to be reminded that if the respondent cannot be found, or there is no seal of the unit on the renovation contract, the relevant departments generally do not accept the complaint.

In their daily life, they want to deal with the decoration company, or they want to protect their own rights and interests. Then we need to look at the contract signed with the renovation company. It has to be said that the essence of a renovation company is to get money.

And for us, we definitely have to get stuck in the cost, so that most of the problems can be solved.

01 If the decoration company does not follow the contract at all and directly plays tricks, then for us, there is a way to deal with it, so we will directly hit the consumer association. After all, decoration is also consumption, and it will definitely be managed by the consumer association.

02 The reason why we call the consumer association is mainly because in the process of consumption, our own rights and interests as consumers have been infringed, so we need to complain.

03 Although we hit **, we found that consumers can't solve practical problems at all. In such a case, it is necessary to ask a lawyer to appeal, so as to effectively protect their legitimate rights and interests. Of course, for the courts, once they determine the fault of the renovation company, if necessary, it will definitely be enforced.

04 For the partners, it is best for both parties to sit down and negotiate reasonably. After all, in this case, it will not hurt the interests of each other, and some details can be negotiated.

When decorating, be wary of the trap of "free room measurement".

At present, there are more and more decoration companies and decoration teams in the home improvement roller market, the quality and level are uneven, and the home improvement process is complex, despite the mandatory regulations, consumers are still easy to be "blind".

Now let's briefly talk about the fraudulent methods used by unscrupulous decorators in home renovation:

Fraud method 1: **Ambiguity.

The sky-high asking price, often open is tens of thousands of yuan for a bedroom, tens of thousands of yuan for a two-bedroom apartment, there is no pricing basis, once the set of troubles continues; **The description is too simple or vague, such as in the wall **item, only the amount per square meter is specified, but there is no detail of the materials and process practices selected; Discount gifts, cashback, and use the seemingly low world return** to attract users to sign orders.

Fraud method 2: a variety of engineering quantity calculation methods.

The usual practice is to overcalculate the construction area and increase the project cost. For example, the popular method of calculating the wall area according to the ground area of the home improvement company is completely without scientific basis, and the consumer must suffer the loss.

Fraud method 3: "concealed engineering".

It's the least spoofing for consumers to monitor and the easiest for home improvement companies to use. To give a few of the most common examples: in the ceiling engineering for the treatment of the wooden keel, because it is a concealed project, the user can not see it at all, so the keel with poor wood, do not brush fireproof coating, keel spacing is too long and too wide, and many other problems appear;

For example, in the waterproofing item, the selection of waterproof coatings is unqualified, the 24-hour closed water test is not carried out, and the waterproof area is not enough, which has brought serious losses to the quality search and preparation of the entire home improvement project.

Fraud method four: cutting corners in the construction process.

Although the construction process is a very quantitative standard, in the actual operation process, it is very difficult for users to monitor the process. Mr. Zhang of a decoration company gave the simplest example, for wall paint, a few times less putty and a few times less paint is the most common thing.

Fraud method 5: auxiliary decoration materials are shoddy.

The materials mentioned here mainly refer to the auxiliary materials of the basic decoration part, because this part of the materials is relatively professional, users often ignore it. To name a few, such as the choice of waterproof coatings, the marking of cement used in the process of laying floor tiles, the ratio of paints, etc., are all parts that are very easy to fake.