The woman ate cockroaches in takeaway, and the claim was questioned, how to deal with such incidents

The woman's takeaway cockroach claim to the merchant was strongly refused, which caused heated discussions, and the food safety issue once again attracted the attention of netizens. When we order takeout, if we find that the food is expired or there are foreign objects, we can contact the merchant at the first time and ask for compensation, if the merchant refuses to compensate, we can complain to the customer service staff of the takeaway platform. Alternatively, we may retain relevant evidence to the local communityMarket regulationIf there are serious hygiene problems in the food of the merchant, the market supervision department will also fine it and require the merchant to rectify it.

A woman in Benxi, Liaoning Province is hungry.

After ordering takeout on the platform, a whole cockroach was eaten, and the platform insurance only compensated 9 yuan afterwards, so the woman asked the merchant for an explanation, but was rejected by the merchant. The woman said that the merchant had a very tough attitude when communicating with her, saying that she would complain if she wanted to, and now the woman has dialed 12315 to reflect the situation, and the 12315 staff contacted the Ele.me platform, and Ele.me proposed 30 yuan in compensation, but the woman could not accept the amount.

When ordering takeout, a whole cockroach was eaten, which shows how serious the hygiene problem of the business is! Faced with the woman's normal and reasonable compensation request, the merchant refused to compensateIn the face of such unreasonable businesses, we must learn to take up the law to protect our legitimate rights and interests. First of all, we can call 12315 to make a complaint, and the relevant departments will deal with the complaint after receiving it.

In addition, we can also directly reflect to the local market supervision department, pay attention to the reflection must come up with the corresponding evidence, after the staff confirms that the evidence is correct, will require the merchant to compensate the reasonable loss of the customer, will also fine the merchant, and require the merchant to rectify the health problem.

Nowadays, many young people like to order takeout, which is affordable and saves their time. Due to the concealed nature of the takeaway production process, many unscrupulous businesses have serious quality problems in their takeaways. When we find that there are problems in the hygiene quality of takeaways, we must actively report and complain, so that the food in the takeaway industry can be eaten with confidence.

In the event of such an incident, of course, I chose to call the ** of the Industrial and Commercial Bureau to complain, but if you want to complain, you still need evidence. <>

I personally suggest that if you don't order takeout, you still have to take a picture of the ** that opens the takeaway, although it's a little troublesome, but in this case, if you really run into something, the business can't rely on it. <>

Some businesses are really very hateful, he will feel that it is takeaway anyway, even if he hits a rake, saying that it is okay for the customer to put it in by himself, when encountering such a rogue business, it is really more useful to leave evidence only by shooting **, takeaway is actually more or less not particularly clean, if you can do it at home, try to do it at home.

To be honest, some stores have a very good service attitude, and will directly admit their mistakes, and then compensate without saying a word, while some stores just grit their teeth and will not admit it. <>

There are actually a lot of such chaotic thoughts about the takeaway platform, I ordered takeout, in fact, I have encountered a lot of similar things, but basically solved them, and once, the merchant was simply arrogant and unreasonable.

The takeaway was not fresh, I ate a few bites, vomited, called ** to the merchant to ask for compensation, the merchant also ignored it, and said that I was a peer, I did not seize the opportunity to complain, to be honest, I still feel particularly regretful.

As long as the merchant is unwilling to solve the problem, I will choose to go directly to the industrial and commercial bureau to complain, under normal circumstances, as long as there is evidence, I will get due compensation.

Therefore, if you encounter this kind of thing, you can choose to directly complain to the business, for the complaint, the merchants are actually very afraid, the reason why they are arrogant to customers, tightly because most customers will only hold the big deal not to order such a mentality, in fact, this psychology is not right, do not complain about such a business, it will really only make them more and more arrogant.

For consumers, when they purchase goods or receive services, they have the right to demand compensation from the merchant for losses or pay three times the price and compensation amount. Then, in this case, the merchant can ask the consumer to compensate in advance; It is also possible to ask the store to bear part of the loss after the consumer pays compensation. Because our country's laws stipulate that:

The producer shall ensure the quality of the product, ensure that the quality of the product provided is not defective, and within the shelf life; Product sellers shall ensure that the products they provide meet the requirements for protecting human health and personal and property safety. Otherwise, it shall bear no more than its quality assurance responsibility or liability for damages.

First of all, the consumer can ask the store to pay compensation in advance or triple the compensation. At the same time, if the merchant disputes the amount of compensation, the relevant evidence should be retained. You can also complain or report to the food and drug supervision and administration department where the consumer is located.

Second, if the consumer requests other compensation from the store on the basis of the triple compensation, it may be necessary for the two parties to negotiate again. For merchants, they have only two options: either pay consumer compensation or continue to sell the product without compensation.

If the consumer directly asks the store for compensation, it will be <> within the scope of the law

If you bear full responsibility, you are likely to lose the lawsuit because the amount is too large; On the other hand, if the store operator is directly asked to go to court with the consumer, he will get help from a legal aid person. In real life, they often choose to solve the problem through civil litigation: for example, the time, energy and money spent on solving the problem through legal means are relatively large; In addition, due to factors such as large amounts of money, long time and unpredictable circumstances, it is also a good choice to use a third-party organization such as a law firm or consumer association to litigate for its ** lawsuit.

In this regard, the store should first strictly implement the prescribed food sanitation system, and do not operate without a hygiene license. Although it may be possible to obtain a health permit once in many places, the number of times it can be obtained varies due to the different health requirements in each place, and even more in some places. For unqualified catering services, they cannot be operated, because catering services are a service industry and service items in the catering industry after all, so businesses should operate in accordance with standards.

The first choice when encountering this kind of thing is, of course, to call the industrial and commercial bureau and report it to protect your rights and interests.

Take ** to keep the certificate, and then defend your rights, if it doesn't work, call 12315

For cockroaches eaten by Jifan takeaway, victims can obtain compensation through the following rights protection paths: 1. Negotiation 2, report 3, **4, litigation, (1) The consumer can negotiate with the merchant and request to pay ten times the price or three times the loss caused in accordance with the relevant laws and regulations for relevant compensation. (2) Report to the health supervision department, the industrial and commercial department or the first to report the food you bought, and provide the corresponding evidence to the health supervision agency as much as possible, such as bills for purchases, hospital medical records, etc., and request the health supervision agency to help investigate and collect evidence, so as to obtain the possibility of rights protection.

Consumers can complain to the local people's ** health administrative department at or above the county level. If the process of food production and operation does not meet the hygienic requirements, it shall be ordered to make corrections, given a warning, and may be fined less than 5,000 yuan; If corrections are refused or there are other serious circumstances, the health license shall be revoked. The local people's health administrative departments at or above the county level shall exercise food safety supervision duties within their jurisdiction.

The food safety supervision agency established by the competent administrative department of railways and transportation shall exercise the food safety supervision duties stipulated by the administrative department of health in conjunction with the relevant departments. Article 148 of the Food Safety Law of the People's Republic of China If a consumer suffers damage due to food that does not meet food safety standards, he may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are defects in the labels and instructions of food that do not affect food safety and do not mislead consumers.

Nowadays, in order to make money, some restaurants do not pay attention to the safety and quality of food at all, especially some takeaway food restaurants. Because they want to minimize costs, they often use some low-quality food, and even some cockroaches in the takeaway. In Nanning, a man ordered takeout and ate cockroaches, so he claimed 1,000 yuan from the store, and this matter even went to court, and the court heard the dispute, on the basis of the man's previous compensation of 300 yuan, the gourmet restaurant also had to compensate 700 yuan, a total of 1,000 yuan.

It is understood that Mr. Huang from Nanning ordered a takeaway on Meituan, the total price was yuan, the packaging fee was yuan, and he paid the yuan after using the takeaway red envelope, but after receiving the takeaway, Mr. Huang found that there were cockroaches in the takeaway, so he immediately complained to the Meituan platform and asked the merchant to compensate, but the two parties did not reach an agreement, of which Meituan compensated 180 yuan, and the store compensated 120 yuan, but the man felt that the compensation amount was too low, so he sued the court for 1,000 yuan.

The court believed that the evidence provided by Mr. Wang was complete, so it was determined that there were cockroaches in the takeaway food, which did not meet the requirements of food hygiene, so the court very much supported Mr. Huang's reasonable demands, everyone must order those takeaways with higher ratings when ordering takeaways, so that the food safety may be better, and if there is a problem with the food, you must keep the relevant vouchers, because you can use your mobile phone to take pictures for evidence, and if you fail to communicate with the merchant, you can report to the relevant departments with these evidence. Reasonably protect their own rights and interests.

Now some gourmet shops in order to maximize profits, but also do everything, often cut corners, especially the facilities and equipment in the store are very dirty, and the hygiene of food has not been considered at all, so we should not often order takeout, because the food safety problems inside are not ***, you can take a little time to cook by yourself, which not only saves money, but also is more delicious and safe.

In the end, the court ordered the merchant to pay the man 1,000 yuan in financial compensation, because the food contained cockroaches, which was not in accordance with the food safety law.

The court ruled that the store needed to pay the man 500 yuan, and the other appeals were dismissed, and the store was also required to rectify the situation within a time limit.