How to make a claim for Spring Airlines aircraft delay insurance

The method is as follows: only need to provide the name of the policyholder, policy number, the passenger's own bank information, and bank card according to the SMS prompt of the claim, and Zhongan Insurance will handle the claim for the policyholder. After submitting the claim application through the claim SMS, ZhongAn confirms that the policyholder's information will be transferred to the policyholder's bank account within 15 working days at the earliest.

Once the flight delay insurance has been purchased, it cannot be cancelled individually. If the ticket is refunded under the normal operation of the flight**, the flight delay insurance will be automatically cancelled and the insurance premium will be refunded to the customer together with the refund fee. The delay insurance premium will be printed on the Spring and Autumn air ticket itinerary.

Customers can book tickets directly on the Spring and Autumn official website"Value-added services"Purchase directly on the steps page. You can also purchase it at some of Spring Airlines' sales counters (Shanghai), or you can call 800 customer service to purchase tickets when you book tickets. However, flights within 24 hours cannot be purchased, and each person is limited to one per flight.

If you want to hit the public insurance, you have to find manual services according to the complaint to make a claim, and you are not advised not to buy delay insurance, it is useless, they will try their best to delay the compensation time, and it will be over in the end.

In this way, you have to ask for an explanation on the spot, and you will not be compensated afterwards.

1. How to apply for aircraft delay insurance.

1. The insured must report to the insurance company within 30 days and apply for compensation.

2. Fill in the application form, submit the insurance policy and personal identification, and present the written certificate of the delay time and reason issued by the airline or its ** person.

3. Sometimes, it is necessary to show business travel certificates and other materials.

4. After the information is submitted, get a reply from the insurance company within 10 days.

5. The terms of flight delay insurance are relatively simple, the procedures for handling the remaining claims are not complicated, and the review time is also very short, as long as the materials are complete, some insurance companies can even settle claims on the spot. The documents to be prepared are basically the airline's delay certificate, claim registration form, copy of the air ticket, boarding pass and copy of ID card.

2. Compensation standards for aircraft delay insurance.

According to the China Aviation Association's "Air Transport Service Quality Abnormal Flight Carrier Service and Compensation Specifications (Trial)".

1. If the flight is delayed or cancelled due to reasons attributable to the carrier, the refund, change and booking fees of the ticket shall be borne by the airline. If the delay is more than 4 hours, a place to rest will be arranged, and a discount on ticket purchases, mileage equivalent compensation, or cash compensation will also be provided.

2. Economic compensation for flight delay is applicable to flight delay caused by the carrier, and the carrier's reason refers to flight schedule, aircraft maintenance reasons, flight scheduling, transportation services, crew and other reasons;

3. Flight delay caused by non-carrier reasons refers to weather, emergencies, air traffic control, security checks, passenger or public safety, etc., and is not included in the scope of economic compensation.

4. The compensation for flight delay and cancellation caused by the carrier is different for each airline.

Spring Airlines is not compensated for weather delays.

You can pay attention to the description of the agreement on the destruction of Qi Nai, which clearly states that there will be no compensation for delays. However, if you must make a claim, it is recommended that the guests join forces to get some compensation. However, you should be mentally prepared to do so, and if you get compensation, you may be denied boarding in the future.

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The law does not clearly stipulate the compensation standard for flight delays, but generally the general conditions of carriage of domestic carriers will include whether compensation is compensated; If compensation is required, the conditions, standards and methods of compensation will be clearly stated.

Legal basis: Article 17 of the Provisions on the Administration of Flight Normality shall formulate and publish the General Conditions of Carriage, clarify the content of passenger services after flight departure delay and cancellation, and clearly inform passengers in the process of ticket purchase.

Article 27 In the event of flight departure delay or cancellation, the carrier shall properly handle the refund or change procedures for the passenger in accordance with the General Conditions of Carriage and the Conditions of Use of the Ticket.

If a passenger requests a written certificate of flight delay or cancellation, the carrier shall provide it in a timely manner.

Article 28 In the event of flight departure delay or cancellation, the carrier shall provide passenger services in accordance with the General Conditions of Carriage.

Domestic flight delay insurance is generally included in the accident insurance, and the delay insurance fee is 20 yuan. Generally speaking, even if you are really delayed, it is more troublesome to apply for a claim, because most of this is a delay of more than 4 hours and you do not get on the plane before you can apply for a claim, and the claim procedure is complicated.

It is necessary to submit various documents (application form, insurance policy, personal identification, written proof of delay and reason, etc.), and wait for the approval of the insurance company within 10 days after submitting all the documents. For people who are afraid of trouble, they generally will not go through complicated procedures to handle compensation in order to lose the 200 yuan. It's not that the insurance company won't pay, but that the vast majority of passengers are afraid of trouble and give up the claim.

Limitation of Liability. Flight delays and cancellations caused by natural disasters, bad weather, mechanical breakdowns and other factors are generally covered by this type of travel insurance. However, insurance companies will generally rule that if bad weather results in the closure of the entire airport, there is an exclusion.

In addition, the insurance company is generally not responsible for compensation for flight delays and cancellations caused by **, tsunami and other reasons. When the insured person arrives at the airport, the check-in time for the flight has been exceeded; The insured person does not take the scheduled flight due to his/her own reasons.

In the event of flight delay, first report to the insurance company and inform the specific flight delay information, and the report can be made by calling the insurance company** or through other methods designated by the insurance company, such as Alipay, the insurance company's mini program on WeChat, ***, the insurance company's official website and other channels.

Then submit the claim materials in the manner guided by the insurance company, including air tickets, delay certificates, etc., and the insurance company will review the materials after receiving them, and pay the insurance benefits according to the agreement after the review is passed.

At present, some insurance companies have optimized the claim settlement in order to make the claim simple and fast, and passengers with flight delays do not need to submit a written delay certificate, but only need to provide the boarding pass to the insurance company to apply for a claim.

Some insurance companies' domestic flight delay insurance can also be automatically compensated directly through the flight and ticket information provided by the third-party data platform.

For example, the domestic flight delay insurance provided by Zhongan Insurance purchased on the Alipay platform can be automatically determined according to the data of the third-party platform, and the claim will be automatically paid through Alipay.

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Legal Analysis: Normally, if the flight is delayed for more than 4 hours, the airline should compensate the passengers. Airlines will compensate passengers according to the actual situation of flight delays of 4 hours or more but not more than 8 hours and delays of 8 hours or more.

Legal basis: Article 126 of the Civil Aviation Law of the People's Republic of China The carrier shall be liable for any loss caused by delay in air transportation of passengers, baggage or cargo; However, the carrier shall not be liable if it proves that it or its employees or persons have taken all necessary measures in order to avoid the occurrence of losses or that it is impossible to take such measures.

Flight delay insurance refers to the commercial insurance behavior in which the policyholder (passenger) pays the insurance premium to the insurer (insurance company) in accordance with the provisions of the flight delay insurance contract, and the insurer (insurance company) pays the insurance money according to the contract when the flight delay situation agreed in the contract occurs. From the perspective of legal travel consumption, flight delay insurance belongs to commercial insurance, voluntary insurance and property insurance, and the main content of flight delay insurance is specifically interpreted by the flight delay insurance clause of **insurance shares****.

If the flight landing time is delayed for more than 2 hours (not including 2 hours), for any reason and without any proof, the passenger can get a claim for flight delay insurance (you can enjoy an additional compensation of 200 yuan).

In the airline's regulations: delay of more than 4 hours and less than 8 hours; or delays of more than 8 hours, for which the airline shall compensate the passenger financially; The specific compensation methods are as follows:

Compensation can be cashed in the form of cash, ticket discounts and mileage returns;

In the case of flight delays, in order not to cause new delays, economic compensation is generally not carried out at the airport, and airlines can use registration, letters, etc.; Airports should stop passengers from taking after a flight is delayed"Strike"、"Occupancy"and other ways to affect the normal flight of the flight.

In the event of a delay caused by force majeure, the passenger will not be entitled to any compensation. Force majeure reasons include: weather reasons, flow control, air traffic control reasons, passengers' own reasons (such as late arrival, denied boarding), etc.

Airline reasons such as: mechanical failure, aircraft redeployment, etc. If the airline delays for more than 4 hours, it can be compensated in accordance with the airline's regulations.

When booking a flight ticket, remember to purchase a flight delay insurance, and if there is a flight delay, you can immediately claim compensation from the insurance company, and the claim is also the fastest.