How to complain about foreign objects when eating in a restaurant

Be sure to keep the evidence, and take a few close-up photos of foreign objects when you find them, and then take a few photos of the store environment, preferably with the store name and trademark information. These are the most important physical evidence for rights protection.

Keeping a good dining environment, talking to the person in charge of the store about compensation, and using a mobile phone to record during the negotiation process are also important physical evidence.

In general, when encountering more polite stores, they will take the initiative to propose solutions, such as giving customers a new one, or discounting and free orders. At this point, we can generally accept it. (A word of caution would be given to you that if you eat a foreign body that may affect your body, you must ask the store to ensure that you are responsible for any physical condition.)

If we encounter a barbaric business, we must first make a solemn statement to the store, and if the other party does not provide a specific solution, then we will take action to protect our rights and immediately file a complaint with the Consumer Council and the Health Supervision Office.

If the store still does not take the initiative to take responsibility, then you can directly call the Consumer Council** (12315) to file a complaint and ask someone to come and collect evidence.

If the store is still rude to you and there is a physical altercation, you can call 110 to call the police. ）

After the personnel of the relevant departments arrive, the evidence such as ** and audio recordings retained in front of the evidence collection personnel will be provided to the evidence collectors, and the real situation will be informed, at this time, the store will have no choice but to do nothing, and you must provide reasonable compensation and apology, and the health department will punish the store or even suspend business in accordance with the "Health Law".

If this still does not solve the problem, you can submit a complaint to the local people's court to protect your rights through legal means.

The above is a reasonable way for us to protect our rights when we eat foreign objects when we eat out.

The first is to negotiate with the operator to settle the problem; the second is to request mediation from the consumer association; the third is to appeal to the relevant administrative departments; Fourth, it shall be submitted to institutional arbitration in accordance with the arbitration agreement reached with the operator; Fifth, a lawsuit is filed in the people's court.

Legal basis: Article 122 of the Food Safety Law of the People's Republic of China Article 122 In violation of the provisions of this law, if you engage in food production and business activities without obtaining a food production and business license, or engage in food additive production activities without obtaining a food additive production license, the food safety supervision and management department of the people's society at or above the county level shall confiscate the illegal income and the food, food additives, and tools, equipment, raw materials and other items used for illegal production and operation; Where the value of food or food additives illegally produced or traded is less than 10,000 yuan, a fine of between 50,000 and 100,000 yuan shall be imposed; If the value of the goods is more than 10,000 yuan, a fine of between 10 and 20 times the value of the goods shall be imposed.

If you eat a foreign object in food, you can file a complaint with your local food authority. Take the foreign object you ate and ask for evidence that you bought food. These have to be carried, and some ** are also taken to keep, so that when things are broken, it is impossible to say.

The compensation for the presence of foreign objects in the food shall be 10 times the price paid or three times the amount of the loss, and if the amount of the increased compensation is less than 1,000 yuan, it shall be 1,000 yuan. If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

Lodge a complaint with the Food Safety Bureau**.

Legal analysis: When consumers encounter disputes or food problems in the process of consumption in restaurants, please keep the consumption vouchers and invoices or take photos as evidence According to the specific situation of the damage to rights and interests, complain to the local health, price, industry and commerce departments or to consumer organizations. If it is a well-known catering company, call the local news directly**, the reporter is very keen to report such news, and will find the relevant departments.

Legal basis: Article 148 of the Food Safety Law of the People's Republic of China: If a consumer suffers damage due to food that does not meet food safety standards, he or she may claim compensation from the operator or the producer. Producers and operators who receive consumer compensation requests shall implement a first-bear responsibility system, pay compensation first, and must not pass the buck; If it is the responsibility of the producer, the operator has the right to recover from the producer after compensation; If it is the responsibility of the operator, the producer has the right to recover from the operator after compensation.

If a consumer produces food that does not meet food safety standards or sells food that he knows does not meet food safety standards, in addition to claiming compensation for losses, he or she may also demand compensation from the producer or operator for ten times the price or three times the loss; Where the amount of increased compensation is less than 1,000 RMB, it is 1,000 RMB. However, there are exceptions to the defects on the labels and instructions of the food that do not affect food safety and will not mislead consumers.