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Contact the dispatcher directly to return the shipment to the express locker, and then pick up the parcel with the pickup code.
If the reserved number on the express can still be used, go directly to the express locker, enter the pickup code in the input box, enter the reserved mobile phone number to get the verification code, and you can take it out directly. If you don't know how to operate, you can also query the courier information there, find the courier**, call ** to explain that you can't take it out, and let the courier help take it out.
Hive Nest Express cancellation issue.
If the shipping fee is not paid and the shipment is not delivered, the system will automatically cancel the shipment if it is not delivered within 3 days.
4000633333 assist in cancellation; After the order is cancelled, the shipping fee has been paid and will be returned to the original method within 2-3 business days.
The freight has been paid and has been sent: contact the dispatcher directly to return the express mail to the express locker, and then use the pickup code to pick up the package, and the paid freight will be returned to the customer's account within 2 working days.
The above content refers to: Hive Hive official website - help.
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Hello! If you want to cancel the shipment, do not go to the cabinet machine to drop off the mail, go to the channel where you place an order for Hive Hive Shipping (Hive Hive App or Hive Hive Smart Cabinet ***) and cancel the shipping order directly The shipping fee will be returned to the account in about 7 working days
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You can query the courier information there, find the courier**, call ** to explain that you can't take it out, and let the courier help take it out.
Nest. Founded in 2015, the company is headquartered in Nanshan, Shenzhen.
Its products and services cover logistics and express delivery, community services, advertising media and other fields, and are committed to providing efficient solutions for the last mile delivery with smart cabinets.
Development History:
In June 2015, by SF.
Yunda, Shentong, Zhongtong.
and GLP jointly invested 500 million yuan in the nest was officially established. In the same year, it pioneered the self-service delivery of smart cabinets to realize the closed-loop collection and delivery of smart cabinets.
In June 2016, another 500 million yuan was added, and the cumulative number of containers exceeded 100 million. In December of the same year, Hive Hive Interactive** subsidiary was established to independently operate Hive Hive Media Services.
In January 2017, it completed a round of financing of 2.5 billion, and the market valuation of Hive Hive reached 5.5 billion, and in September of the same year, it acquired CIMC e-stack with 100 million yuan, and the scale of terminal layout reached the industry-leading level, and the volume of incoming parcels exceeded 1 billion.
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It is possible that the courier entered the wrong mobile phone number when storing the package.
There are the following ways to re-obtain the pickup code:
1. It is possible that when the courier stored the package, the mobile phone number was entered incorrectly, so you could not receive the verification SMS. You can check the logistics status, call ** to the customer service of the post treasure express cabinet, submit the order number inquiry, and the customer service will resend a verification SMS to your mobile phone.
2. Contact the official corresponding express delivery according to the express order number, and obtain your delivery clerk**, and contact the salesman to get the express delivery.
Inspection rules for receiving and sending shipments.
Enterprises engaged in express delivery business shall inspect the contents in accordance with the provisions of the Postal Law of the People's Republic of China and make inspection marks. If the sender refuses to inspect it, the enterprise operating the express delivery business shall not receive the mail. If an enterprise engaged in express delivery business is entrusted by the sender to provide express delivery services on a long-term basis and in batches, it shall sign a security agreement with the sender to clarify the security obligations of both parties.
Enterprises engaged in express delivery business may conduct security inspections on express mail by themselves or entrust a third-party enterprise to conduct security inspections, and make security inspection marks for express shipments that have passed security inspections. If an enterprise engaged in express delivery business entrusts a third-party enterprise to conduct a safety inspection of the express mail, the entrusting party shall not be exempted from the responsibility for the safety of the express mail.
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In Hive Nest, you can pick up the parcel with the mobile phone pickup code.
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1. First click the orange button on the main interface of the nest express cabinet "Take the express".
2. Then the nest express cabinet will ask to enter the pickup code in the designated position, at this time there is no pickup code, click the orange button "click to pick" under the "forget pickup code".
3. Then, according to the prompts, enter the recipient's mobile phone number reserved when placing an order online to purchase the goods into the designated location, and then click "Get Verification Code". You can receive the SMS verification code information within 1-10 seconds, and after receiving it, enter the verification code number correctly, and click the orange button "Next".
4. If the verification code is entered correctly, the system will open the basic page of express information, including the tracking number, cabinet number and other information, and click the yellow button "Pickup" in the upper right corner after confirming that there is no problem.
5. Then the system will prompt "The door is open, please wait."
Within 3 seconds, the door of the Hive Nest Express cabinet can be automatically opened, and at this time, the door will be closed after taking out the express.
Hive Nest provides last-mile solutions for the express delivery industry. Hive Hive Smart Express Cabinet is a 24-hour self-service open platform used by all express companies and e-commerce logistics to provide platform-based express delivery and delivery interactive services.
Development history: On June 6, 2015, five logistics companies, including SF, Shentong, Lujing Zhongtong, Yunda and GLP, announced an investment of 500 million yuan to establish Kaishen Fengchao Technology. Among them, SF holds 35% of the shares, Shentong, Zhongtong and Yunda each hold 20% of the shares, and GLP holds 5% of the shares.
The legal representative of Hive Hive is Wang Wei, President of SF Express.
On January 5, 2017, "Hive Nest" officially announced that Shenzhen Hive Hive Technology completed a round of financing of 2.5 billion yuan.
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Hive Nest does not have a pickup code and can pick up the courier in the following ways:
2.Select the courier you want to pick up and click "Pick up".
3.If you don't have a pickup code, you can click "View Pickup Code" to check the time when the courier will come to you.
4.If you already have a pickup code, you can click on "One-Click Pickup" and the courier will use a scanner to scan the pickup.
The above is the case that the nest does not have a pickup code, you can open the nest applet in the WeChat of the blind year, select the express that needs to be picked, click "pickup", and if there is no pickup code, you can view the pickup code or use the finch to change WeChat to sweep the *** on the nest cabinet to pick up.
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1. First click the orange button "Take Express" on the main interface of the nest express cabinet.
2. Then the nest express cabinet will ask to enter the pickup code in the designated position, at this time there is no pickup code, click the orange button "click to pick" under the "forget pickup code".
3. Then, according to the prompts of Zhili, enter the recipient's mobile phone number reserved when placing an order online to purchase goods to the designated location, and then click "Get Verification Code". You can receive the SMS verification code information within 1-10 seconds, and after receiving it, enter the verification code number correctly, and click the orange button "Next".
4. If the verification code is entered correctly, the system will open the basic page of express information, including the tracking number, cabinet number and other information, and click the yellow button "Pickup" in the upper right corner after confirming that there is no problem.
5. Then the system will prompt "The door is open, please wait."
Within 3 seconds, the door of the Hive Hive Express cabinet can be automatically opened, and at this time, the door will be closed after taking out the express delivery. <>
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2..You can enter the tracking number on the official website of the express, find the courier who delivered the courier to you, call him for consultation, and ask him to send you the pickup code next time.
If the express is not urgent, you can wait patiently, generally within 2 days the courier will call you again, let you pick up the express, the express more than 48 pieces have not been received, the system will automatically contact the courier, the courier will notify you again.
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The courier is placed in the nest cabinet and there is no pickup code, which can be picked up in the following ways:
1. Go to the express cabinet next to the nest express cabinet and operate at the self-service operation window of the express cabinet. Click on the orange background icon on the main interface of the nest express cabinet "Pick up the express".
2. Enter the pickup code to pick up the express delivery interface, because you forgot the pickup code, you need to click on the blue font "forget the pickup code" to enter the forgot pickup code interface.
3. On the Forgot Pickup Code interface, then according to the prompts, enter the mobile phone number of the recipient Qiaohuai person reserved when purchasing the goods, and click "Get Verification Code". Wait a few seconds for you to receive a text message on your phone, enter the code into the "Please enter the code" box, and then tap the orange icon "Next".
4. If the verification code is entered correctly, it will enter the pickup list interface, and the interface will display the express information, including the waybill number, cabinet number, etc., and click the yellow background icon "Pickup" in the upper right corner after confirming that there is no problem.
5. The system interface prompts "The door is being opened, please wait", wait for a few seconds, the door of the express cabinet where the express is needed will be automatically opened, take out the express from the express cabinet, and close the express cabinet door.
The express can be placed in the nest for a few days.
There is a certain time limit for the storage time of the nest express cabinet, such as it can be stored for two days normally, and the courier will take it out after 48 hours. After the courier takes it out, it may be taken directly back to the collection point, and there will be no charge. At the same time, the maximum storage time of the express delivery of the Hive Hive Express cabinet is divided into ordinary users and member users, and member users need to return the mail automatically after 7 days.
If you need to return the package, you can call the courier directly to ask for rejection. Hive nest express cabinet pickup method 1, find the nest express cabinet downstairs of the company or in the community Mindong friends, click to pick up the package. <>
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