How to deal with low quality customers, and how to deal with low quality customers?

Since it is determined that the quality of the other party is very low, it is necessary to learn to look at the problem objectively, and there is no great meaning.

Bear with it! Patience is over.

Since we are engaged in the service industry, then you must (I say must) accept the de facto unequal relationship between you and the guests, although the customer is not God, but without the customer, your boss will not be able to pay you a salary, so to a certain extent, the customer is indeed your food and clothing parents (you see Guo Degang has to say hello to his food and clothing parents every time he performs, although you know that it is a show, but as an audience, you can still feel that you are respected), and show due respect to them, Even endure the unreasonable troubles of some customers, this is the basic quality of a service industry practitioner, you can't adjust this mentality, you will never be happy in this industry.

Secondly, when I encounter this kind of person who yells and makes trouble in public, the way to answer me is not to argue with him at all, I have what you want, and if you don't have it, you don't have it, and if I can't help you, I can't help you.

If I can't help the customer to cause him inconvenience, then I will apologize, even if the reason is not me, the guest is still troublesome, I can only apologize and apologize, anyway, I can't solve it and my boss to solve it, although my heart is already 10,000 grass and mud horses galloping by, but I will not let the guest feel in words and expressions that I have greeted his ancestors 10,000 times in my heart, the reason is still what I said in the previous paragraph, this is a matter of professionalism.

Stop being angry and unbalanced. I've heard the logic: never deal with someone with low quality, because he will pull you into his logic and then beat you.

If we want to deal with them, we will become people with the same low quality as them, and we will fall into the trap set by others, and if we don't say anything, we will become low quality in the eyes of others. The right thing to do: stop all negative emotions now!

Shift the focus. Don't blindly look at who is right and who is wrong in the blame for the matter, but put it on the matter itself and consider how to solve it first. In this way, not only can the mood be better, but also the admiration of the people around you, because reason is always more important than the bottom of the matter.

Resolve processing. Take retreat as advance, and go as the best policy. Now that it has been determined that the matter cannot be handled satisfactorily, then in the face of this kind of garbage people, there is no need to bother and go.

And keep smiling with a high profile. Because they can become garbage people, their lives must be full of all kinds of unsatisfactory, and time is precious, so don't waste a good time.

Do not break the hood and join him in the same stream.

When you meet someone with low quality, we should try to control our temper, don't go along with him, and don't argue with him, because reasoning with someone who has no quality will only make you more angry, and in their hearts, he is doing the right thing. When we encounter low-quality people, we should not lower our own requirements and let ourselves become an unreasonable person, which will only lower our standards and make ourselves look down on people. Smile to respond.

When we meet some low-quality customer personnel, we should not face him, but respond with a smile, and when he chatters alone, he himself will feel bored. And a smile is also a way to resolve contradictions, if he can understand a little bit of reason, he will be able to listen to your words, and a smile is also a kind of **, especially when you have enough aura, a smile can conquer him.

First of all, you must have a good attitude and move him with your own attitude.

The psychological characteristics of sarcastic customers: 1. They want to vent their inner dissatisfaction 2. The mentality of not giving up 3. The mentality of protecting themselves.

Strategies for dealing with sarcastic customers: characterized by a particularly strong sense of inferiority, you can start by understanding their feelings and experiencing their unspeakable dissatisfaction. For their venting, it must not be refuted.

Strategies for dealing with a barrage of customers: You don't have to be afraid of hardship and tiredness.

The motivation of a client who loves to lie is: 1. He does not want to let people know his intentions 2. He does not want to expose his weaknesses 3. He wants to take the initiative.

Strategies for dealing with customers who love to lie: overcome rigidity with softness, skillfully unmask the other party, get closer to understand his mentality, and be prepared.

The psychological state of fragile customers: 1. Strong self-esteem 2, overconfidence 3. Too much self-blame.

Strategies for fragile customers: Listen to him and pay attention to the changes in the customer's demeanor.

The characteristics of self-made smart customers: pretentious, self-righteous, think that they are right, timid, afraid of taking responsibility, like to take advantage of small advantages, and pay more attention to personal gains and losses.

The strategy of selling to the self-proclaimed smart customer: elevate him first, use a low-key approach to his words and expressions, and try to guide him to understand the market and industry dynamics.

The psychological characteristics of ill-intentioned customers: 1. Don't want to fail 2. Don't want to be looked down upon 3. Hope that you can be good.

Strategies for dealing with ill-intentioned customers: 1. Thick black (refers to two sides and three knives, false benevolence and false righteousness) 2. Make good use of approach skills.

The psychological characteristics of self-righteous customers: 1. Overconfidence 2. Hate trouble 3. Unwillingness to be restrained.

Strategies for dealing with self-righteous customers: Master their behavior patterns, starting with their personality and temperament.

The psychological characteristics of customers who disdain to do everything else: 1. Reluctance to talk to you 2. Self-absorption 3. Impatience.

Strategies for dealing with customers who disdain to do the same: those who follow me prosper, and those who go against me perish.

The psychological characteristics of domineering customers: 1. Self-confidence 2. Attacking others 3. Stubbornness has been seen.

Strategies for dealing with domineering customers: The requirement is to be calm, and never lose their minds and shout at each other under the aggressive offensive of customers.

The psychological characteristics of customers who are stubborn and self-serving: 1. Rigid and self-used 2. Stubborn 3. Conservative.

Strategies for dealing with self-serving customers: Take the bait yourself.

The psychological characteristics of false customers: 1. There is no motivation to buy 2. After being fooled, retaliate against the business personnel 3. Do not believe the business personnel.

Strategies for dealing with hypocritical customers: 1. Induce new needs 2. Guide the customer's attention 3. Give the customer a step (pay attention not to expose it in person, should not blindly echo it, feel intentional to say him, turn the time.)

Self-exaggeration, strong vanity, thinking that he is well-informed, high-minded, and unwilling to accept the advice of others.

While understanding customers, business personnel must learn to observe words and colors, and be meticulous to every small detail of customers.