How does the field service cloud enable customers to accept field service quotes?

On-site work orders run through the whole service process, helping to establish a complete set of standardized and refined on-site service management processes, and make customers more satisfied by binding service orders, transparent services and spare parts** with standard product pricing.

The work characteristics of the field engineer determine the importance of the mobile platform to accompany the rotten tree, the field service cloud can help the field engineer arrange the daily task work, provide route navigation, data collection, product knowledge base and other functions, significantly improve the work efficiency of the field engineer.

This thing can't be rushed, I'll talk about my own ** experience.

The first is to screen to see which customers want goods and which customers are just inquiring. For customers who inquire about the price, you can quote them 10% of the most advanced products of your factory.

Usually customers who want to buy goods will not ask you about the quality and scope of application of your products as soon as they come up, but ask about the quality and scope of application of your products, or need you to send samples.

Never disclose your minimum ** to customers, for example, the lowest ** of your Dansen family is 1 yuan, then you have to tell your customers that your minimum ** is yuan, if they need it, you still have **fluctuation range, generally give the lowest ** after hail talk about not reducing the price to him, and so he can consider giving him a discount when he buys the goods for the second time, and you can raise the price appropriately when the source touches the market.

Hope it helps.

Focus on your after-sales service after giving birth.

Focus on pretending to be a brother state to highlight what benefits the customer will bring to him by using your products late, and you use the accounting method.

Highlight your brand.

Best-in-class business sales culture.

Second-rate sales brand.

Third-rate sales products.

Brother, I hope you will be cautious and cautious...

Countermeasure (1) Let the customer talk first, see the reason why he thinks that our company's products are "high", is to compare with which company's products: if customers compare the products of our large enterprises with the products of small enterprises, they should explain to customers that the two are not comparable, because the brand awareness and market positioning are not the same. If the customer compares the products of our company with the products of the main competitors, then the first thing should be to investigate the ** and sales of the competing products that the customer said; Then take a seat and see which category of our products is equivalent to the competing products; Finally, explain to the customer that he is taking the **higher than our high-end products** of low-grade competing products, which is obviously unfair to us.

2) Compare the advantages and disadvantages of the company's products and competing products in detail, and explain to customers from the status of the enterprise and the positioning, packaging, and quality of the products in an intuitive way such as data and certificates. For example, in terms of Luchai quality: explain the production and quality management of our enterprise to the customer, and if necessary, we can issue the certificate of the quality assurance system obtained by the enterprise to the customer.

Compare the relevant quality indicators with competing products, and ask a third party to conduct blind testing. In the case that the third party does not know what brand the tested product belongs to in advance, let them naturally say what advantages my product has compared with the competition. (3) Tell customers that behind our first-class products, there is a perfect service system that is better than that of competitors, which is an important guarantee for the sustainable development of manufacturers.

Sometimes you have to be harder, otherwise people will press too hard

Everything must have a bottom line, especially business, and it is my idea that I would rather not do a loss-making business. My experience is to calculate their profit range first, according to the actual situation of the customer to him, up and down, but if you reach the bottom price would rather give up, sometimes you stick to your own ** and products, the customer will compromise, he is sometimes just a test.

However, now the competition is fierce, and it is really difficult to report, because it is often because this customer runs away. It is recommended that you put some effort into the reply and service to the customer. I have seen two people in a company do the same customer ** and consulting, give a completely different plan of envy and waiting, the customer is moved by its excellent salesman to make a brother quarrel into a list.

Therefore, the cost cannot be changed by the salesman, what you have to change is your own service and attitude.

To do a good job in renewing the policy, it is necessary to divide the customers into two categories, and use different methods for different customers

The first category is: customers who have taken out insurance but have never been out of insurance.

Because this kind of customer did not enjoy our service to him in the insurance process, and the current first-class insurance factor, the customer will pay more attention to the benefits when renewing the insurance (such as what to use to attract customers, activities?). Sending coupons? Cash discounts?

and so on, according to the actual situation of each company), but the value should not be too different from the ** risk.

The second category is: customers who have received or often enjoy our services.

This kind of customer because of the stool for the enjoyment of our insurance worry-free service for him, so this kind of customer we usually as long as we carry out appropriate quiet care or warm reminders, renewal should not be a problem, if at this time he can carry out appropriate activities, so that customers feel that we will have surprises outside his service, the result should be very clear to everyone.

If we can't get back the customer, I hope everyone will think deeply about whether our commitment to the customer is too high and the customer feels disappointed, service is the company's whole thing, not which team in the company can do a good job, such as (whether the promise is fulfilled when the sales consultant pushes the new insurance); (whether the after-sales service is in place in terms of service); (Whether the customer service cares for the customer in place); (Whether the partner is helping or serving our customers in the first place).

It should be noted here that not many customers can know what to do after the accident, and they should do a good job in renewing the insurance, think about what the customer thinks, and consider a few more "what to do" from the customer's point of view. It is best to set up a special person (strong insurance knowledge) to provide customers with 24-hour assistance, deal with the confusion of customers in the first time, and provide services on the spot when necessary, so that customers can truly worry-free.

Only sincerity can win customers, and you can empathize.

On-site service focuses on scheduling, collaboration and mobile office, and when it comes to technical issues, remote technical collaboration is required. ServiceHot's first collaborative work order + control work order dual mode, and a mobile terminal designed for expatriate scenarios, an artifact for on-site service.

From the customer to create a work order, the technician to take the order, the order to grab the order, the on-site service, the service to complete the customer evaluation, the leader review is a complete process.

Support to view the location of technicians and assign work orders through the map; According to the predicted problem and customer description, the professional matching degree is intelligently screened, and the field staff with the highest degree of matching; Field staff take orders through mobile terminals and come to the door to process work orders.

On-site service of technicians, can locate punch in and sign in, servicehot supports multi-** reply function, photography, voice ** and other ways of communication, on-site technicians check the problem and record the problem in the work order, if you encounter a problem that is difficult to solve, you can assign it to the remote engineer for assistance on the spot.

Field staff use the system to feedback the on-site situation in real time, such as measurement or inspection data, **, required resources and accessories, etc., according to the needs of the situation, view the spare parts library, resource library, match the application of related resources, form a resource application report, and deploy relevant manpower and material resources.

View communication history at any time.

ServiceHotMobile DYUN can view the customer's previous tickets or associated tickets before the event at any time to manage configurations.

First of all, you need to know what you need to pay attention to in on-site service

On-site service (on-site service) refers to the need for the service team to go to the customer's site to deliver the service, many industries have the need for on-site service, such as the manufacturing industry products need to be installed, repaired and maintained at the customer site, on-site service is an important part of the after-sales service of the enterprise. Scientific on-site service management can not only help enterprises establish a standardized service system, improve service efficiency, reduce labor and spare parts costs, improve customer satisfaction, but also obtain more value-added income from services.

Like our company, before the management is more extensive, engineers are more scattered, it is difficult to ensure that the distribution is reasonable, and the standard of out-of-warranty charges is inconsistent, but also affects customer satisfaction, in short, it is very big, recently is looking at the service cloud system of easy sales, I feel OK, maybe I will buy a set of optimized processes.

The Blue Dot CRM system I used was fine, but I didn't use any other software of this kind.

This can use CRM to help on-site service personnel to work, I think Renke Interactive is very good, he also only made the on-site service cloud function, to assist the work of on-site personnel for various situations, providing route navigation, data collection, product knowledge base and other functions, so that the service efficiency has improved a lot.

This is related to the quality of the individual and the company's training, and at the same time it is also related to the interests, because people can't be conscious, and it is meaningless to talk about consciousness.

1. First of all, explain the provisions of the three guarantees to the customer, and at the same time sincerely inform the customer through their own testing, the cause of the customer's computer failure, what are the possibilities of failure, which belong to the three guarantees, which belong to the non-insurance, I think if Xiao Zhang can grasp the key point of the problem, the customer is understandable; If the customer has doubts, Xiao Zhang can tell the customer to go to an authorized testing place for testing.