What are the functions of the outbound call system for telemarketing customers?

There are many reasons why telemarketing is banned, and most of them are caused by high frequency. The outbound call system is used to solve the high-frequency problem, and the probability of banning the account is greatly reduced.

First, change the outbound call pattern.

Use callback and mid-number patterns to disrupt traditional direct dialing. The callback mode is the whole process of answering, and both parties are in the answering state; The middle number mode is to use an independent number to dial out, no matter how many you call, there is no call record, how to talk about high frequency? What about banning?

Second, filter for low-quality numbers.

After the identification of the outbound call system, some numbers with high complaint rate and low answer rate are actively filtered out. This greatly reduces the probability of being complained, that is, it reduces the probability of banning, and inferior numbers will bring trouble, which is the strength of the system.

Also, clear the tag behavior.

The system of some mobile phones will mark your number, and after a long time, more and more marks will be generated, which will bring a low answer rate and a high complaint rate. We have a way to remove these marks, and regular cleaning reduces the probability of being blocked!

To sum up, by thoroughly solving the high-frequency problem and solving most of the complaint problems, the probability of banning can be minimized. These are the changes brought about by technology, which are incomparable to the traditional dial-up model, and are the best choice for outbound call business.

The functions of the outbound call system are diverse, which can basically meet the needs of enterprise business development, and its functions include outbound call tasks and work orders.

Creation and data permission management.

Service summary, satisfaction, IVR information exchange verification, etc.

1. Introduction to the functions of the outbound call system.

1. Outbound call tasks.

Outbound call data can be imported with one click, and the administrator can independently create and delete outbound call tasks, and assign outbound call numbers to designated agents when initiating outbound calls.

2. Create a work order.

For customer problems that cannot be solved, the customer service can directly create a problem ticket on the pop-up screen page, transfer it to the VIP customer service or coordinate the internal resources of the enterprise, and handle it collaboratively.

3. Data permission management.

Customize the organizational structure of the telemarketing group.

Different identities automatically grant different permissions to outbound call tasks and data, realize the separation and unified management of task data, and ensure the clear division of labor and operation of the organization's business.

4. Service summary.

The customer service staff can summarize each call as needed, including the business to which the call belongs, the business type, and the processing status, and the fields of the service summary can be customized.

5. Satisfaction.

After the user calls the customer service, the system automatically prompts the service quality.

Give evaluations, such as: satisfied, dissatisfied, you can view the satisfaction of the call record according to the agent dimension.

6. IVR information interaction verification.

In IVR navigation, information verification (such as identity verification, number verification, order verification, etc.) is supported through key input.

Henan Huayi telemarketing system outbound call three modes:

Automatic outbound calls.

The system automatically selects the number from the outbound number library according to the agent's availability, and transfers it to the agent after connection.

In the automatic outbound call process, the system first detects the idle status of the agent, initiates an outbound call if there is an idle agent, and waits for the agent to be free if there is no free agent.

Click Outbound Call. The system assigns ** in the outbound number library to the agent, and the agent initiates the call according to the situation.

The system will assign the numbers in the number library to different agents according to certain rules, and the agents will see the data record of the current number and decide whether to make a call or choose the next number.

IVR (Voice) Outbound Calls.

Voice outbound call refers to the system after the customer is successfully connected, to the user ** related business introduction voice, the user can choose to complete the order in an interactive way or receive a manual customer for further understanding in the process of listening.

The telemarketing outbound call system has many functions, which can be used in various scenarios such as marketing, notification, and return visits. To meet the needs of enterprises for outbound calls, the specific functions are introduced:

1. **Outbound call.

Through the number of idle agents, the number of outbound calls, the average processing time and other data model training, the number strategy that needs to be called in the next 5s is calculated, so as to ensure that the service level of outbound calls and the efficiency of agents are optimized, so as to maximize the work efficiency of agents.

2. Flexible deployment.

You can use a variety of deployment methods such as cloud deployment, private deployment, and on-premise deployment.

3. The service is guaranteed.

Customer success manager 1-to-1 service, perfect training system and business reports, 7*24 online support services.

4. Intelligent pop-up screen for incoming calls.

Based on customer portraits, customers can easily grasp customer information when they call, and the service process can be marked, transferred, and dispatched, so as to truly realize efficient calls between agents.

For telemarketing enterprises, an easy-to-use telemarketing system is particularly important. It is related to whether the company's performance can develop efficiently, whether customer information can be deeply explored, and whether the sales team can effectively control.

I will elaborate on the core functions of telemarketing helpers from the following aspects.

1. Batch outbound calls.

Also known as automatic outbound call, the number information is imported with one click through the administrator system, and after the parameters are configured, the system will automatically make an outgoing call. The biggest advantage is that we don't need to filter whether the customer number is down, the empty number can't be connected, and the system will automatically filter these situations. Only when the customer answers** will the system automatically assign it to the salesperson.

Through the rotation mechanism, who is idle and who answers, realizes real-time communication between sales staff and customers. In addition, the sales staff can control whether to sign in and out according to their own situation, so as to achieve humanized management.

2. Click to dial.

Similarly, after importing customer information with one click through the administrator system, select Assign to Agent. After the salesperson logs in to the employee system, there will be the assigned customer information on the main interface of the system, and the salesperson can directly click to dial, and the system will automatically dial the customer, saving the time of entering the number.

3. CRM customer management.

Personalized settings, different industries need different customer fields, our system has achieved on-demand settings, support multi-field customization. In addition, customer follow-up and appointment reminders are supported. Better and more convenient to use.

4. Pop-up screen.

After importing customer information, whether it is through outbound calls or clicks, the system will automatically pop up the screen after it is connected. It is convenient for sales staff to understand customer details at the first time and communicate and introduce them in a targeted manner.

5. Traffic report.

Whether the performance of telemarketing is good or not, the call report cannot be fake. From the volume of calls, the number of connections, the duration of calls and other situations can be accurately analyzed, not only supporting daily statistics but also monthly statistics, the report can be described as the right-hand man of telemarketing enterprises.

6. Call Recording Call recording.

These two items are literal, so I won't explain them.

7. Agent monitoring.

With so many core functions introduced, I believe you also have a preliminary understanding. In actual use, it is also easy for novice friends to grasp. We have customer service remote training, and it is very easy after one practical operation.

800 call-call center system.

1. What is the reputation of the outbound call system company?

2. Is the outbound call system fully functional, can it meet business needs, is it stable, and is it simple and easy to operate?

3. Is the outbound call system complete? Are there multiple route options? Is it possible to provide backup lines?

4. Is the number displayed as a real number or a brand-new virtual mobile phone number without a mark?

5. Is the report, recording and other functions complete? Can you meet your daily office needs?

800 call-call center system, with more than 10 years of industry experience, operators of first-hand lines, currently cooperate with more than 5,000 enterprises, including the world's top 500 China Merchants Bank, Sichuan Construction Bank, as well as Zongshen Group, Huizhong Wealth, New Hope Property, School Housekeeper, Siwei Sanitary Ware, New Oriental, China Youth Travel Service, Expressway and other enterprises and institutions. The perfect after-sales service system and team, the accumulation of more than 10 years of customer service experience and the iterative upgrading of software are the core competitiveness of the "800 Hu" brand in the industry!

The outbound call system refers to the automatic outgoing dial of the user** through the computer, and the recorded voice is sent to the user through the computer**. It is an integral part of a modern customer service center system based on CIT technology. There are two phases of outbound calling:

Obtain outbound call data and initiate outbound call actions. Sales insurance can solve the problem of outgoing call blocking, show the real number, effectively improve the connection rate, can be called back, multi-line. If you need to purchase any equipment, you only need to use the **APP on your mobile phone, equipped with sales CRM to help the agency manage the team and leads, as well as WeChat marketing, call recording and other functions.

A proper outbound call system can improve productivity.

**Marketing call center system, according to the current situation of large-scale outbound calls of enterprises, and business model, the following features are developed. 1. Change manual dialing to automatic dialing, and the system will automatically dial after starting the task. Or click to dial (one-click automatic outbound call) to save dialing time.

2. Batch outbound calls. For enterprises that need to make outbound calls in large quantities, they only need to import data batches into the system, assign them to the corresponding agents, and start tasks to make outbound calls in batches. Depending on the business model, you can select the corresponding outbound call mode.

Automatic outbound calls,It should be in the background batch import ** number,And then call out one by one,It's very time-saving,The efficiency is quite high,You can go online to specifically search for performance,Scheduled outbound call,Click on the outbound call,Smart call,Be careful to seal the card。

For group calls, the call multiplier can be adjusted, which means that an agent can control several numbers at the same time. The name is the number. Thirteen years of experience in the line.

Outbound calls are automatically dialed by the system.

Outbound call mode: hang up after the voice is broadcast, press the button to manual after the voice is broadcast, directly transfer to manual after the voice is broadcast, and directly transfer to manual after the voice is broadcast.

It's not a robot, but a short voice recording, and it is generally directly chosen to be transferred directly to a human.

Whether the telemarketing system is good or not depends mainly on the line, because the system functions are almost the same.

More than 10 years of experience. Turn on the mobile phone, press 180, press 9679, press 1139.

I have the right to speak on this issue, after all, I have been working in the industry for so many years, and if I make an automatic outbound call, I should import ** numbers in batches in the background, and then call out one by one, which is very time-saving, and the efficiency is quite high.

I hope the sharing of Fangda smart housekeeper can help everyone.

The outbound call ** system for business development, customer return visits, questionnaires, etc. supports local explicit and hand-dialed skirts.

It can be used on both computers and mobile phones.

The system is simple and quick to use, no card and no equipment.

Our outbound call line is to change the caller to the called, to achieve three-way calls, to avoid high-frequency outgoing calls being blocked, but also can be one-click dialing, one-click import contacts, employee task assignment, dial record duration, play ** automatic recording function. Simple, safe and easy to use!

Point call, group call, hand dial, use the big system, it's very worry-free.

At present, our company uses Fangda in two modes, group call and hand dial.

Which is the best outbound call system? How to choose?

There is no best, only the best for yourself.

Each company's business is different, so the route chosen is also different.

Each company is different in size, so the selection system is also different.

However, when choosing a system, the following three points must be examined!

First of all, the probability of banning should be low!

Secondly, have a CRM system!

Import customer data in batches, and filter and organize the data to eliminate high-complaint numbers and certain types of blacklists. It can also be automatically dialed, intelligently guided, and transferred to a manual agent for complex problems. Carry out classification management, label management and so on.

Finally, after-sales service should be perfect!

For customers who have just started to use the system, we will be guided one-on-one by the salesman, including teaching and teaching. After using it for a period of time, it will regularly assist customers in retrieving the phone and checking the reason for the ban. If there is a technical problem, the company's technical team solves the problem within 7*12 hours.

At present, the functions of the outbound call system are relatively complete and practical, such as automatic dialing, intelligent communication, automatic recording, automatic classification, automatic analysis, telemarketing assistance, data mining, transfer labor and other functions to help get rid of marketing problems.

Let's talk about dry goods directly! There are only two modes that work, the first is the callback mode, and the second is the dedicated line direct dial, both of which are effective, and I don't know how to ask.

Hello, the outbound call mode of the telemarketing system can be divided into group call and point call, group call is a one-click call of multiple number systems, and point call is a manual click on the number of outbound calls.

What industry are you, I can help you determine what kind of outbound call mode you are more suitable for. The outbound call mode of Chengdu Fangda outbound call system is mainly point call and group call, point call is suitable for non-financial industry, and group call is more suitable for financial industry.