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Anonymous users2024-02-06A professional mystery shopper investigator is trained to act as a customer at a specified or specified time to evaluate or evaluate a series of pre-designed questions one by one; On the one hand, from the customer's point of view, timely discovery and correction of deficiencies in goods and services, improve customer satisfaction, retain old customers, and develop new customers. In addition, in the process of contact between mystery shoppers and service personnel, we can hear the "dissatisfied voices" of employees to the enterprise and managers, help managers find deficiencies in management, improve the working environment and conditions of employees, shorten the distance between employees and enterprises and managers, and enhance the cohesion of enterprises.
The main training content includes service quality knowledge, related business knowledge, psychological knowledge, and investigation skills.
1) Knowledge of service quality: industry "Service Quality Evaluation Standards" and etiquette norms.
3) Behavioral and psychological knowledge: "mystery shoppers" with basic knowledge of behavior and psychology are more natural and less likely to be exposed in the investigation process, and on the other hand, it is easier to understand the psychology of service personnel and find problems in service management.
4) Investigative skills.
Mystery shoppers should always adhere to a fair, just and neutral working attitude, and have a good mentality and psychological quality, and always maintain a mentality of ordinary customers.
After arriving at the designated business window, the "mystery shopper" first carefully observes the service environment of the business counter to make an accurate judgment, and then evaluates the service environment according to the evaluation criteria.
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Anonymous users2024-02-05Go to the restaurant you want to apply to and ask when they'll open.
Based on the first mystery shopping invitation half a year after opening, and then the one-year cycle is repeated.
It's not that you can apply if you want to apply, the receptionist will first find you who is dining, and then the list needs to be randomly selected.
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Anonymous users2024-02-04I have been a mystery shopper specific QQ said 958895179 noted.
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Anonymous users2024-02-03What you need to be a mystery shopper.
Anyone can be a mystery shopper, but not everyone is suitable to be a mystery shopper. Becoming a mystery shopper requires a keen sense of capture; transcendent memories; Patient character; the essence of trustworthiness; Excellent writing and verbal communication skills; Good scheduling skills; Good at self-encouragement; Extensive experience in conflict and dispute resolution; A sense of responsibility to strictly adhere to deadlines.
A passion for life and shopping.
A mystery shopper must-have.
a.While mystery shopping is fun, it's a very serious job.
b.Generally speaking, mystery shoppers are paid 60 days after completing their work.
c.Mystery Gu.
d.Mystery shoppers should constantly improve their professional standards, because in large and medium-sized cities, the competition for mystery shoppers is very fierce. 51 Investigation.
Make surveys easier and more convenient!
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Anonymous users2024-02-02To do a good job of mystery shopper, the first thing to choose is to meet the following conditions:
1. Basic conditions: have great similarity with the target customers of the surveyed industry, have great enthusiasm for shopping and shopping, and have a certain level of knowledge and culture.
2. Literacy requirements: careful, fair and objective, honest and trustworthy, responsible, cautious, calm and confident, strict punctuality, and patience.
3. Professional quality requirements: Basic knowledge of behavior and psychology (not easy to expose, easier to find problems) Master the methods and skills of research, relevant business knowledge (basic business knowledge and work process), service quality knowledge (service quality evaluation standards and etiquette norms).
Another is the choice of unannounced visit method:
**Investigation method, on-site audio and video recording method, order method, actual purchase method, and thread embedding method.
Finally, choose the place and time to be investigated, and set the observation items (environment, facilities, service image, business quality, service attitude).
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Anonymous users2024-02-01Lawyer Sun of Zhejiang: If there is indeed a situation of unqualified assessment, the employer can unilaterally terminate the contract.
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