What problems should be solved by service management?

What is the first problem to be solved in management? Management practitioners always have n demands, and management scholars always have n interpretations, but n needs and n interpretations cannot always correspond to each other. In real life, we see entrepreneurs who are often outstanding in some aspects, but in the process of realizing enterprise value, or combining various human factors in the enterprise to maximize the value of stakeholders, they often neglect one or the other.

Therefore, management should first lead entrepreneurs out of the swamp of the transition period, recognize their own value, find the direction of success, and formulate specific ways to achieve their goals. The academic circles of enterprise management should understand the living conditions of Chinese entrepreneurs, the joys, sorrows and sorrows of entrepreneurs, the growth process of entrepreneurs, the means and methods of success, and the future direction of entrepreneurs.

However, the level of management of the service industry is far less gratifying than the development of the service industry itself. The reason is that the traditional management theory is born in the manufacturing industry, and it is difficult to adapt to the particularity and complexity of the service industry. Based on the particularity and complexity of the service industry, service management analyzes and interprets the concept, characteristics and management of services from many aspects, such as customer-centricity, interdisciplinarity, and the impact of information technology on the management of service enterprises.

Hello, glad to answer for you. Hello, service management is born in the middle of the 20th century, the service industry-based management envy science. Service management is the study of how to manage and succeed in a competitive service environment.

It includes the analysis of the service profit chain, the interaction process and interaction quality of services, information technology in service quality management, and the comparison between service industry product marketing and manufacturing product marketing. Increase customer satisfaction with service.

Client. First, serve the boss, assist him in accomplishing the goals of the unit or department, and solve problems for him. Provide the right advice.

Second, serve subordinates: provide them with the best possible working environment, create a good working atmosphere, provide them with goals and implementation plans, and assist them in solving problems.

Third, serve customers: provide them with high-quality products, provide them with a good cooperation environment, and provide them with satisfactory after-sales service.

Manage objects. First, manage subordinates: supervise the progress of work and guide positive thinking.

Second, manage materials: establish files and set labels, and improve purchase, sale and inventory.

Third, manage the market: establish market order and maintain order.

Fourth, manage customers: maintain customer relationships, grasp the initiative, and correctly guide and restrict.

Service is two-way communication, management is one-way initiative, service details, management ideas, service and management can overlap to a large extent, in many cases, as a manager, when facing people, management thinking can be replaced with service thinking.

Service Management is published by Science Press in 2010, the book from the customer-centric, interdisciplinary, information technology on the management of service enterprises and other three aspects, in-depth analysis and interpretation of the concept and characteristics of service.