What is the service attitude of Bank of China?

Bank of China's service attitude is still very good.

Bank of China, whose full name is Bank of China Limited (BOC), is located at No. 1 Fuxingmennei Street, Beijing, and is one of the five major state-owned commercial banks. Bank of China's business scope covers commercial banking, investment banking, insurance and aviation leasing, and its subsidiaries include Bank of China Hong Kong, Bank of China International, Bank of China Insurance and other holding financial institutions, providing financial services to individual and corporate customers around the world.

As the most international and diversified bank in China, Bank of China provides comprehensive financial services to customers in Chinese mainland, Hong Kong, Macau, Taiwan and 37 countries. It is mainly engaged in commercial banking business, including corporate finance business, personal finance business and financial market business.

It depends on what kind of customer you belong to, and your attitude towards general business is quite poor! You should be a student, anyway, I think the attitude towards students and teachers at the school gate is very different! The one at the entrance of our school is!

The teacher is right, the bank is the place where the poor love the rich the most! Several people are surrounding the so-called big customers to choose gifts, and we won't fill in the form there and ignore it! Extremely inefficient!

Bullied us for not understanding the bank's business operations? Disappointed!! In the future, I will resolutely not apply for a Chinese bank card, and the fee will be expensive!

Many people in our school have responded that Bank of China is not good! A lot of people are angry!! Don't go!!

I'm a little emotional! Because I just got angry today! Hope it doesn't affect you!

State-owned enterprises, aren't they all like that? Loading big cattle, 5 major banks: agriculture, industry, construction, and the Bank of China are all state monopoly types, they are all bullish, I was blind in 2010 to find the Bank of China to do a mortgage, in July 2010 began to repay, until December 2012, to later found that the monthly payment is rising every year, but the interest rate in 2012 is down, theoretically it should be a reduction in the monthly payment--- I don't know how they calculated, hit ** ask this person, this person pushes to that person, and then hit** to that person, That person pushed it to another person--- and then pushed it again, but I hit countless **, found countless people, and ran countless wrongful roads without being resolved.

I'm angry, resentful! They don't go to work every weekend, so every time I go there, I have to ask for leave, and the road is far away, and every time I go all the way to get there, and the result is in vain -- fucking not going to die -- a group of people who eat dry rice -- call their complaints** It took a day to get through, ** the fee cost an unknown amount of money, and in the end it still failed to solve any problems, I really don't know who to go to, I really have no way, I am speechless--- I am thinking: as a customer, we give you a high interest rate of 10 tens of thousands of yuan for free, Why do you still need to do things in the end?

What is the rationale behind this? Is this how you treat ordinary people? Can you survive without ordinary people?

What are you cows? What do the officials of the state do to eat? Why don't you do something practical for the people?

I don't want to meet her every time I go to BOC, but every time it's her, and she speaks fiercely and meanly. I put up with her every time, and once I went to the Bank of China with my classmates, it happened to be her again, and my classmate was hot-tempered and quarreled with her. I went to CCB to save money and found that my attitude was much better than that of BOC.

This question is very good and powerful, the quality of the staff in each business hall is different, or the mood is different when handling business, I don't know what standard you say about the service attitude is divided into good and bad.

Introduction: When we go to the bank to do business, the staff of the bank will come out to entertain us, so what is the attitude of the staff of the Bank of China? When I went to Bank of China to do business, I found that the attitude of the staff was very good.

Working in a bank is also a very boring thing. If the attitude of the staff is too bad, we can file a complaint against the staff. <>

In the past, when we went to the bank to do business, sometimes the attitude of the staff was very bad, and our original happy mood to do business was ruined all of a sudden. Some bank personnel think that their work after entering the bank is noble, so they always look down on the people around them, which also means that they are very curious, this sense of superiority comes from **? However, the competitive pressure in the banking industry is also very high, so the attitude of the staff is getting better and better.

If we meet a staff member with a bad attitude, we can make a complaint so that they will also be punished. <>

Working in a bank is a very stable job, so many people will choose to work in a bank as well. Now that they have been admitted to the bank, the staff of the bank must serve the people with an attitude and do their best to do practical things for the people. If you don't have a good attitude, then there is also a certain amount of damage to the bank's reputation.

Now you can also handle a lot of business on your mobile phone, and if the service attitude of the local Bank of China is too poor, we can also choose to handle it online. <>

It is not easy to be admitted to the bank, and many staff members have a sense of superiority, so we also hope that the bank will make it clear to the staff when recruiting, and the attitude towards customers must be good, if your attitude is too bad, we will not hire you. Due to the development of the network, banks should now have a certain sense of crisis, and the working attitude of employees should not be too bad.

Very good. Because I often go to Bank of China to handle business, I think the staff of Bank of China have a very good attitude.

The attitude can be said to be very enthusiastic, after all, the Bank of China can be said to be a large state-owned bank, and the staff are all well-trained.

Dalian, China, the world's best! Today, on the morning of September 16, Bank of China Dalian Branch, Bohai Branch, "Dalian Shopping Mall West Gate" customers hold deposit receipts, take "due interest" plus some cash, and re-apply for a deposit certificate! The window staff did not do "success" after more than 1 hour of operation, and the interest could not be withdrawn, and the cash could not be deposited!

This is the Dalian Branch of Bank of China, a "Fortune 500" enterprise!

Bank of China has the best attitude.

Kill and not get into the Bank of China.

On the one hand, the bank belongs to a strong group relative to customers, and they have more right to speak, so when serving customers, it is inevitable that there will be a little arrogance, and the staff in the bank are also mixed, especially some people have a sense of self-superiority after entering the bank, and always look down on any people around them, and their attitude is also very poor.

However, with the competitive pressure of the banking industry, the general attitude of the staff is becoming better and better, on the one hand, due to the public's awareness of rights protection is getting stronger and stronger, once the unfair attitude will choose to complain, these staff will also suffer punishment, and secondly, the banks are also competing with each other for everyone's service ability, the better the service, the more citizens will be attracted, and the service awareness of the bank staff is also constantly improving, and they will try their best to meet the needs of customers.

Working in a bank is also an iron rice bowl, in the past, many people are relying on the relationship to enter, and these people are not high in the level of education, plus they have a little relationship in the bank, so all kinds of look down on anyone, it is this kind of person who damages the reputation of the bank, now most bank staff are required to have a bachelor's degree or above, these people have a very high level of education, and the sense of service is relatively strong, plus there are now many online loan companies, and the banking industry is no longer so fragrant and gluttonous as before.

Citizens go to deposit money in the bank, it stands to reason that the citizens belong to the customers and should be respected by the staff, but on the contrary, some staff look down on these people who save money, and their faces are very bad when they are served. Now that the network is becoming more and more developed, we only need to go through a lot of procedures on the network, and in the future, banking services will become more networked and artificial intelligence, and there will be no poor attitude of bank staff.

The general attitude of the staff of the Bank of China is not so bad, but the attitude of individual personnel is relatively unfriendly. That's because Bank of China is one of the four major banks in the country, and the people who work in the Bank of China think that they are very bullish, so they have a bad attitude.

Most of the staff of banks are like this, it is very common, because it is state-owned, eating public meals in the past was regarded as a golden rice bowl, and even now many people still think so, but with China's reform and opening up and accession to the WTO, the people's minds are open, I think this traditional thinking and practice will be gradually eliminated, and in the future working mechanism of employing and recruiting personnel, we also hope that the relevant employers can really do a good job of knowing people!

The Bank of China is a state unit, and its staff are often arrogant. Because they think they work within the system. The sense of superiority is strong.

1. The promulgation of self-discipline conventions and norms in every industry and the achievement of consensus on each business are the implementation of the expectations of the banking industry for the public; The creation and selection of the "Thousand Best" civilized and standardized service demonstration units is the engine for comprehensively promoting the civilized and standardized service work from point to point; The promotion of the concept of "public education service" in the whole industry is a responsible performance of respecting consumers and improving the public's ability to identify and prevent financial risks; World Expo, Asian Games.

Zero failure, zero error, zero complaint" quality service, is the banking service to accept the practice test, to hand over to the public satisfactory answer.

2. Results achieved under the guidance of the new concept:

A, the banking industry thinks about what customers think and what customers are anxious about, starts from improving the system, improves service channels, optimizes service processes, innovates service means, and is committed to carrying out civilized and standardized services, so as to create the "most trusted friendly bank" and make the service level and service quality of the banking industry.

Reached a new level. The reporter is pleased to see that the service industry, which is the core of the modern economy, has taken the initiative to assume the sacred responsibility of serving economic and social development and serving the public.

b. In 2010, in the face of the complex and changeable economic and financial situation, China's banking industry firmly grasped the service of the real economy.

improve credit policies, grasp the direction and amount of credit investment, actively support national key projects, infrastructure construction and people's livelihood projects, and vigorously support small and medium-sized enterprises and "three rural".

development, to meet the needs of social residents of affordable housing.

Construction financing needs. Innovate low-carbon finance and develop green credit.

Advocate for "Equator Bank". To fight natural disasters.

Set up a "tent bank", open a "green channel Songxun", collect donations for disaster relief, devote themselves to public welfare undertakings, and practice social responsibility. While meeting the diversified service needs of the general public, the bank also pays special attention to each individual financial consumer, providing them with humanized and personalized financial services, which seem to be small and cumbersome, but close to the people's lives, and has won the recognition and trust of the people.

When doing business at a bank, sometimes you unconsciously feel that you have been troubled by the bank for no reason.

Sometimes it is due to dissatisfaction with the special regulations, or it may be due to the poor service attitude of the bank staff.

If you are not satisfied with your banking services, you can make a complaint through your banking services**.

The banking industry has achieved rapid development, and users' satisfaction with banks has improved, but the problems in service are still prominent, and stubborn problems such as misleading sales, unreasonable charges, and ineffective handling of complaints still exist.

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