Do consumers pay more attention to the service quality or service attitude of merchants? 40

Personally, I think it's the service attitude.

No matter how good the product is, there are times when there is a problem, and the attitude of the merchant towards the problems encountered by the consumer determines the impression of the consumer.

Good service quality is destined for a brand, and a good service attitude is destined for the reputation and popularity of the brand, between the two, they are mutually existent, for a good brand, both are indispensable.

However, if I had to make a choice, I would choose the quality of service.

If something delicious is very cheap, you have to buy it, and the waiter said, "Don't come early or late, come after work soon, take it yourself, will you still buy it, even if you buy it, will you buy it next time?"

You entered a store, the boss was very good, and you talked to you again, introduced a lot of things to you, but when you came home, it was all rotten, what would you do, even if you didn't do it, you will go next time, not only will you not go to these two in the future, but also tell others not to go...In fact, word of mouth is the most important How to establish a good reputation It is necessary to have good quality and good service. People will come here to buy and ask friends to come and pass on one by one, so that the business can rise day by day.

For a good brand, both are indispensable.

Good service quality is destined for a brand.

The sales and service attitude of good goods are directly proportional, but we are consumers, and we should pay the most attention to service quality.

I'll give you a very simple example. Take Lenovo as an example, Lenovo's computers are so expensive and the quality is not good, why do people think of Lenovo first when they plan to buy a computer? Although Lenovo's products are not good, they are responsible for after-sales service, and can face up to the defects and deficiencies of their products, and their service attitude is well known.

The quality standard is achieved to a certain extent, and the customer in the contact process, slowly and attentively "taste" the enjoyment brought by the standard quality.

Such an understanding is the sublimation of the word service quality, and accompanied by the emergence of artistic conception.

Hello! Functionality is the function and effectiveness of the services provided by the enterprise, and it is the most basic one of the service quality characteristics. Economy: It refers to whether the expenses required by the service person to obtain a certain service are reasonable.

The cost here refers to the cost required in the whole process of receiving the service, that is, the service cycle fee. Economy is relative to the quality of service obtained, that is, economy is closely related to functionality, safety, timeliness, comfort, etc. Safety and security means that the enterprise ensures that the lives of customers and users are not endangered, their health and spirit are not harmed, and the goods are not damaged in the process of service.

Security also includes both material and spiritual aspects, and the focus of improving safety lies in the material and information quality. The temporality of this temporality is to illustrate whether the service work can meet the needs of the service in time, and the temporality includes three aspects: timely, punctual and time-saving. Comfort: In the case of meeting the needs of functionality, economy, safety and time, the service person expects the service process to be comfortable.

CivilityCivility belongs to the quality characteristics of satisfying spiritual needs in the process of service. The person being served expects an atmosphere of freedom, cordiality, respect, friendliness, naturalness and understanding, as well as a harmonious interpersonal relationship. To meet the material needs of those served under such conditions is civilization.

<> "What determines the quality of customer service?

If the company fails to accurately perceive the customer and provide the expected level of service, the customer will lose interest in the service brand. Customers will come back if their expectations are met.

1. Trustworthy.

Closing deals is based on sufficient trust.

1.Offer help to customers.

2.Be polite and welcoming.

3.Provide accurate goods and services.

4.Remembering and storing customer purchase information.

5.Enhance relevance to your customers.

The higher the brand positioning, the higher the quality requirements for brand services!

2. Quick response.

Respecting the customer's time means respecting one's own time.

1.**Details of product listings are displayed in advance.

2.The promised service is delivered in a timely manner.

3.Always ready to respond to customer requests.

4.Know when to serve your customers.

5.Serve customers instantly.

The active performance of the service comprehensively reflects the quality of the brand service!

Three. Dare to promise.

A promise is a letter of guarantee for the transaction.

1.Always be confident in your brand and products.

2.Employees who dare to make promises to customers.

3.In the face of customer questions, you can answer them fluently.

4.Provide services within the promised time.

5.Let customers feel at ease when they close the deal.

The more commitment the brand gives to customers, the higher the level of brand service!

Fourth, Zhenmin is next to Li Qing's feelings.

Genuine emotional engagement is the best way to sell.

1.Maintain empathy with customers.

2.Excellent insight into customer sentiment.

3.Always care about our customers.

4.Put the interests of customers above yourself.

5.Able to deal with customer emotions in real time.

Serve customers with emotional investment, the higher the customer stickiness!

5. Tangible performance.

Every customer is super "face control".

1.Attractive windows.

2.Reasonable and comfortable space layout.

3.There are professional and clean staff.

4.Comfortable and bright lighting.

5.Food and beverages that satisfy customers' eyes and tastes.

Customers have always relied on vision to make service judgments!

Today, when my colleagues and I were eating at a buffet in Handan, the waiter asked me and my colleagues to give me a good review by giving me small gifts.

In good conscience, the taste and appearance of the dishes should definitely be given a bad review, and a few of us hesitated for a while but still gave a good review.

Why should you give a good review to the merchant "with a clear conscience"? The main reason is that we feel that this merchant is not a black-hearted businessman, but that his skills are not as good as others.

Then the question arises, what kind of business deserves "good reviews".

One: good service experience.

If I have a good service experience during the purchase of goods or the use of services, such as the enthusiasm of the staff, the professional attitude, and the ability to solve problems, I will express them in the evaluation. Because these are all important factors for merchants to win customer trust and loyalty in a highly competitive market.

Second: high-quality product quality.

The quality of the products provided by the merchant is one of the important indicators for me to evaluate a merchant. If a product has been carefully designed, developed and meets the promised quality standards, I will specifically mention it in my review. This is not only an affirmation for merchants, but also a reference for other consumers.

Three: thoughtful after-sales service.

After purchasing the goods, if the merchant can provide thoughtful after-sales service, such as quickly dealing with after-sales problems and providing solutions to problems, I will appreciate them and express them in the evaluation. Good after-sales service can not only increase my trust in the merchant, but also provide reference and protection for other consumers.

To sum up, when a merchant asks for a good review, I will try to give a good review. This is based on my recognition and satisfaction with the good service experience, high-quality product quality and thoughtful after-sales service provided by the merchant. I hope that my praise can bring more business opportunities to the big ridge merchants, and also provide reference and reference for other consumers.

Positive reviews are a positive feedback that is a win-win for both the merchant and the consumer.

Summary. Hello dear, happy to answer for you, clear answer: from the consumer's point of view, the quality of service depends on two factors:

1. Technical quality refers to the output of the service process, that is, what the customer gets from the service process. 2. Functional quality refers to the benefits and enjoyment brought to customers by customers in the process of service promotion by the behavior, attitude, dress, and appearance of the service personnel in the performance of their duties.

From a consumer perspective, the quality of service depends on two factors.

Dear, hello, I am happy to answer for you, the clear answer of the Pai Bei family: from the perspective of consumers, the quality of service depends on two factors: 1. The rolling of technical quality refers to the output of the service process, that is, what the customer gets from the service process.

2. Functional quality refers to the benefits and enjoyment brought to customers by customers in the process of service promotion by the behavior, attitude, dress, and appearance of the service personnel in the performance of their duties.

Service quality refers to the sum of the characteristics and characteristics of the service that can meet the specified and potential needs, and refers to the degree to which the service work can meet the needs of the serviced. It is the minimum level of service provided by the enterprise to satisfy the customers of the target Zaosong, and it is also the degree of consistency of the enterprise to maintain this predetermined service level.

Quality of Service (QoS) refers to a network that can use various basic technologies to provide better service capabilities for specified network communication, is a security mechanism of the network, and is a technology used to solve problems such as network delay and congestion.

Quality of service assurance is important for networks with limited capacity, especially for multi-stream applications such as VoIP and IPTV.

Service quality: Service quality refers to the sum of the characteristics and characteristics of the service that can meet the specified and potential needs, and refers to the degree to which the service work can meet the needs of the serviced. It is the minimum level of service provided by the enterprise to satisfy the target customers, and it is also the degree of consistency of the enterprise to maintain this predetermined service level.

Contents include:1Service Levels:

Good service quality is not necessarily the highest level, and managers must first identify the level of service that the company is pursuing. A service quality can be considered to be excellent when it meets the expectations of its target customers.

2.Target Customers:

A target customer is someone who demands a certain level of service because of their expectations or needs. With the development of the economy and the increasing maturity of the market, the division of the market is becoming more and more detailed, resulting in each service having to face different needs. Enterprises should choose different target customers for each product and service.

3.Coherence:

Consistency is one of the basic requirements for the quality of service. It requires service providers to maintain the same level of excellent service at all times and everywhere. The enforcement of service standards is one of the most difficult quality of service issues to manage.

For a business, the more fragmented the distribution network of the service, the more intermediaries there are, and the more difficult it is to maintain consistent service levels. The more dependent the quality of service is on employee behavior, the more likely it is that service levels will be inconsistent.

Service quality is a kind of customer satisfaction or surprise with the company's service, that is, service quality is the sum of service characteristics that can meet industry regulations and customer needs.

The quality of service is the degree of customer satisfaction. () Bright with Ming.

a.That's right. b.Mistake.

Correct Answer: a