What does a Membership Manager do? What does a Membership Advisor do?

Membership Manager: Manage and train the employees of the department, and complete the department's annual, quarterly and monthly sales tasks issued by the general manager of the fitness club.

1. The main responsibilities of the membership manager are as follows:

1. Responsible for leading the membership team to conduct market research and analysis, and deeply develop market resources;

2. Assist the general manager to formulate annual, quarterly and monthly marketing plans, and reasonably formulate personal task indicators according to everyone's ability; Set monthly sales targets for Membership Advisors; Achieve and exceed business targets;

3. Monitor and check the effective data of the sales system, follow up and evaluate the effective data in sales;

4. Supervise the job responsibilities of all membership consultants and the implementation of the sales process;

5. Follow up the training of all membership consultants on related skills, and supervise whether they are accurate and in accordance with the company's policies and training steps;

6. Responsible for the daily department meeting, record the daily work of employees, and track and evaluate the actual sales volume of the membership consultant department;

7. Responsible for understanding the psychological literacy of department employees, adjusting their mentality, emphasizing the teamwork spirit of membership consultants, and motivating the enthusiasm and momentum of membership consultants;

8. Assist the human resources department to evaluate the behavior of membership consultants, and put forward suggestions for their performance promotion and resignation;

9. Participate in the recruitment of membership consultants, conduct interviews with membership consultants, and provide post-interview suggestions to the general manager;

10. Responsible for arranging the monthly working hours and work and rest time of the departmental membership consultants;

11. Responsible for market research, analysis and work, and do a good job in the collection, sorting and feedback of market information;

12. Responsible for handling pre-sales and after-sales services, handling user complaints in a timely manner, and improving corporate reputation.

2. The working authority of the membership manager is as follows:

1. Have the right to deal with departmental membership consultants under the framework of the company's rewards and punishments;

2. Have the right to make suggestions on the recruitment, hiring and dismissal of departmental membership consultants;

3. Have the right to suggest and supervise the work content and process of the department;

4. Have the right to know, suggest and participate in the cost budget of the sales system;

5. Have the right to inquire about the performance and work of the departmental membership consultant;

6. The right to distribute rewards within the department.

Manage and train the employees of the department, and complete the annual quarterly and monthly sales tasks of the department issued by the general manager of the fitness club.

1. Organize and lead the company's finance, cost, investment and financing, budget, accounting and supervision, and finance.

work rights in the field of copyright analysis, etc.;

2. Preside over the establishment and improvement of financial management systems and related working procedures, formulate and manage tax policy plans and procedures;

3. Grasp the company's financial situation, operating results and capital changes, and formulate or plan fund raising and capital operation plans;

4. Organize the preparation of the company's annual budget outline and financial budget, and submit it to the board of directors for deliberation;

5. Review the financing plan and organize the implementation after reporting to the superior for approval;

6. Organize the preparation of budgets, financial revenue and expenditure plans, cost plans, credit plans, financial reports and accounting statements, etc.;

7. Responsible for organizing and implementing internal audit and cooperating with external audit;

8. Participate in major investment and financing decisions of the group, optimize capital structure and capital allocation;

9. Examine and approve the appointment, dismissal, promotion, transfer, reward and punishment of the person in charge of finance, accounting, auditing, etc.;

10. Coordinate the relationship between the company and the bank, industry and commerce, taxation and other departments.

Manage and train the employees of the department, and complete the annual quarterly and monthly sales tasks of the department issued by the general manager of the fitness club.

Membership management, and communication and coordination of related matters.

The introduction of membership consultants in yoga studios and physical fitness institutes is due to the needs of market competition. Membership consultants are widely used in the sales of fitness clubs; In contrast, it is still less used in yoga studios and gyms, and many operators believe that the role of membership consultants is not great, and it will increase personnel costs.

Actually, it's not, it doesn't matter if you're an old shop; Whether it's a newly opened store, membership advisors are an indispensable position. To a certain extent, the membership consultant is the first person in the sales process, and he plays an important role in the pre-sale, in-sale and after-sale.

Sales As the first part of the store operation work, the membership consultant is crucial to the development of new resource customers, it creates the first customer base of the store, although there are many kinds of new customer formation, but the first member invitation is the most direct and easy common method.

Membership consultants should be listed as one of the four staffing in the yoga studio, usually 2 to 4 people, For store operations, the first job is the guarantee of daily sales work, and it is also an important link.

Why do you want to enable the Membership Advisor role?

1 For the newly opened store, it should be said that at present, many yoga studio investors are not very sufficient, so the pre-sale before the opening and the return of funds within a period of time after the opening is a very critical work, due to the different roles and division of labor of the operator, the work should be handed over to the membership consultant to complete, at this stage, the membership consultant is only simply playing the role of the first member.

2 Yoga studios that have been open for more than 2 years, and the number of new customers is naturally decreasing; There are more customers who have experienced yoga or do not agree with yoga, and various ** methods are well known. At this stage, the role of the membership consultant will be more obvious: to formulate new plans, maintain customer relationships, and prevent the loss of old customers.

At this stage, many operators will think that the maintenance of customer relations and the renewal of cards can be done with yoga instructors, and the membership consultant is a simple ** member, but in fact, it is not.

3. The existence of negative publicity and influence caused by service problems in the industry; This issue should be paid enough attention, and things that damage the image of the industry must not be done, which requires our operators and membership consultants to engage in the industry with a higher attitude to promote our yoga culture, body aesthetics and their own store culture.

4 Now the operation of the yoga studio body is different from the operation of other service industries, which can be reflected from the significance of the work link of the membership consultant (** member), yoga body service is different from beauty service, and is not like haircuts, catering, hotels, it is a basic and public service consumption; Yoga studio physical services are more colorful with business culture, so business will be more difficult and more fragile. It also reflects the necessity and importance of quality service.

Summary. Hello! <>

A membership consultant is a salesperson in a gym or club whose primary responsibility is to attract new members, maintain existing members, and increase turnover. They assist potential customers in choosing the right membership plan by introducing them to the facilities and services of the venue and answering their concerns. Membership Advisors also develop and implement programs to increase sales and work closely with other departments to ensure customer satisfaction.

What does a membership advisor do?

Hello! <>

Membership Consultants are late salespeople in a gym or club whose primary responsibilities are to attract new members, maintain existing members, and increase turnover. They assist potential customers in choosing the right membership plan by introducing them to the facilities and services of the venue and answering their concerns. Membership consultants also develop and implement plans to increase sales and work closely with other departments to ensure customer satisfaction.

Added:1Membership consultants also need to actively follow up with potential customers and existing members to understand their needs and feedback, solve problems in a timely manner, and improve the integrity of customers.

2.Membership consultants need to have good communication skills and sales skills, as well as in-depth knowledge of fitness and marketing. 3.

Membership Consultants' working hours typically include weekends and evenings, as these are the busiest hours for gyms.

Hello, I am Mr. Xiao Qi, a workplace service teacher, and my answer is: Membership consultant refers to working in a fitness venue such as a gym or health club, and is responsible for introducing the facilities, services and membership card types of the place to potential members, and helping and assisting them to choose the most suitable membership card type and service items for themselves. Additional Information:

Membership Consultant Yundan is also responsible for contacting potential members through **, other social **, etc., and following up on their joining progress and fitness needs to provide better help and advice. Membership consultants play an important role in the sale of cards, membership management and customer service at gyms or health clubs.

Hello, I am Mr. Chenxi, the co-teacher of Q&A, and I am happy to serve you. A Membership Consultant is a professional who works in a health club, golf course, or other membership organization. Generally speaking, gyms sell cards.

Their primary role is to communicate and interact with prospective and existing members, provide relevant information and facilitate membership enrollment or renewal. The work of an Extended Information Membership Consultant includes, but is not limited to, the following:1

Reception & Counseling: The Membership Consultant is responsible for receiving potential members for renting visits, understanding their needs and goals, and educating them about the club's facilities, membership benefits, and the content of the different membership options. They need to provide thorough information and questions from potential members to help them make decisions.

2.Membership Sales: Membership consultants communicate with potential members in sales, use sales skills and knowledge, promote membership programs, and strive to achieve sales goals.

They need to understand the needs of potential members and conv ince potential members to join by showcasing the benefits and features of the club, as well as explaining the multiple benefits of membership. 3.Membership Maintenance:

Membership Advisors stay in touch with existing members, providing personalized service and counseling to meet members' needs and help them reach their fitness goals. They need to pay attention to their members' fitness progress, answer questions, solve problems, and actively collect feedback and suggestions from members. 4.

Events & Marketing: Membership Consultants are involved in developing the club's campaign and marketing strategy, working with the marketing team to attract potential members and increase renewal rates. They can keep in touch with potential and existing members through channels such as email, social, etc., to deliver the club's latest information and offers.

Membership Advisors are an important role in the club that directly interacts with prospective and existing members, and they aim to provide personalized advice and services that increase member satisfaction and loyalty, while also playing a role in marketing and marketing. If my answer is helpful to you, please give a thumbs up (comment in the lower left corner), look forward to your like, your efforts are very important to me, and your support is also the driving force for my progress. If you have more questions, you can ask and consult Mr. Chenxi.

Finally, I wish you good health and a good mood!