How to build a good relationship with your customers

The main thing is to always find something for your client, to ask him for help as if he were for help. Also, it's best to let him know what you can do by associating with you. If you can provide him with what he needs, he will reach out to you.

If you don't have the benefits he needs, no matter how hard you try, he won't pay attention to you.

Understand the customer, have a common hobby with him, do what he likes, let him understand you, show your integrity so that the customer will believe in you.

1. Create a relaxed and comfortable atmosphere.

8 5 Facing customers in the most relaxed, natural, and stress-free way.

8 5 Be natural, relaxed and open-minded.

8 5 Sales itself is a confrontation of willpower.

8 5 to the customer, sales can be said to be half the battle.

2. Guide and talk about topics of interest to customers.

8 5 Everyone feels that he is the most important person and is most interested in his or her own affairs or interests.

8�5 “stop telling，start asking and listening ”。

3. Stand in the customer's position and help him buy what he needs, rather than selling things to customers.

8 5 Put yourself in the customer's shoes and think with compassion.

8 5 With "we" instead of "you-I......"As a basis for thinking and speaking.

4. A completely confident attitude.

8 5 "Believe", "100% believe", "pure and impurity-free belief" are the most basic, critical and important absolute elements of successful sales.

8 5 The Three Foundations of Self-Confidence:

1. Our confidence in the product.

2. Our confidence in ourselves.

3. We are familiar with the sales process, speech, and objection issues.

5. Let customers feel that we are "the same kind" as him

8 5 Common Experiences.

8 5 Common interests.

8 5 Common Expressions.

6. Establish our "reliability" in the hearts of customers

8 5 We must be consistent in our words and deeds, and we must be consistent in our positions.

8 5 Avoid inconsistencies or shifting positions.

8 5 NovicesOur Commitment to Our Customers.

8 5 Neutral and sincere representation.

8 5 Exaggeration is the most lethal to "reliability".

7. Establish reserve information.

8 5 Provide customers with greater added value.

8 5 Favor the habit of collecting and reading materials on a regular basis.

8 5 Provide a variety of relevant and useful consultations.

more tips：

8 5 Stay in top condition at all times.

8 5 Sincerity is also important for building trusting relationships.

8 5 Don't treat the customer as just a customer, let the customer feel that we have special courtesy and care for him.

8�5 always on time 。

8 5 Pay attention to every word and question that our customers say.

Honesty and emotion are important, but the first thing you should do is how to make customers recognize you, don't start with the mentality of selling products, and ...... with the perspective of making friends

First, customer relationship management is divided into three aspects: customer, relationship and management

1 Customers: Discover your most valuable customers.

In the process of growing every company, there are hundreds, thousands or even more customers, but there will always be customers who do business with you, there will be customers who are ready to do business with you, and there will be loyal customers, but whether the company can generate value (profits) and how much value (how much profit) is what every company is thinking about, and at the same time, every company expects to pursue the maximization of benefits; Therefore, it is important to consider how to identify potential customers and close customers as the most valuable customers.

2. Relationship: Form a satisfying, loyal, and strategic partnership with it.

In business interactions, the development and formation of the relationship is an important process, you will definitely have a nodding friend, you will also have customer complaints and dissatisfied customers, you will also have customers who are very satisfied with your company, among these customers, with the development of the relationship, the loyalty of the nodding friend and the complaining customer to your company is relatively low, so it is more unlikely to develop with you to what new product you have, he will use your new product. More and more brands are being shaped in business competition, which is actually a manifestation of establishing loyalty with returning customers in the process of enterprise development. Therefore, it is the inevitable trend of enterprise development to comprehensively improve customer satisfaction, establish corporate brand image, establish loyal customer groups, and form strategic partnerships.

3. Management: the embodiment of maximizing customer value and corporate profits.

Management is the concept of the system, the development of enterprises is inseparable from management, and the development of customers is inseparable from the management of pants, because management can be standardized, management can produce benefits, management can achieve customer value, and maximize profits to enterprises. Therefore, management is the embodiment of maximizing customer value and corporate profits.

To sum up, customer relationship management is to tap the most valuable customers and form a fully satisfied, loyal and strategic partnership with them, so as to maximize corporate profits.

Clause. Second, the difference between customer relationship management and CRM is also very important.

Customer relationship management is centered on improving customer satisfaction, relying on the concept and method of customer relationship management as the guiding ideology, and IT technology as the supporting tool; So it can be summed up as: "one center, one method, one tool". Customer relationship management is the method, CRM software is the tool, if there is only a tool and no method, it is like you only focus on the result and ignore the process.

Therefore, if you only make tools and ignore the methods, it is like a castle in the sky, a source without water, and a tree without roots.

Kiss is happy to answer for you what kind of relationship you have with customers as follows: 1. Dependence. Let customers form a psychological habit of relying on the company, any special requirements put forward by customers, or hidden needs must be taken seriously, and do everything possible to find reasonable reasons to give reasonable answers, and we will try our best to meet the reasonable needs of customers, that is, the process of pre-sale, sale, and after-sale must be meticulous, and move customers with details.

2. Complement each other. The process of sales is also a process of resolving the contradictory interests of both parties in a timely manner, and only when both parties are satisfied can it be considered a successful sale. For example, many sellers are unwilling to do after-sales service, which should politely inform customers of the possible consequences if they do not do it; What are the projects that are not necessary to do or can be done later, which are the freemium projects that we give, etc., so that customers can experience the value of the company's sales services, and they are truly attentive to customer service, and really want to think about what customers think and what customers need.

3. Rigidity and softness. In the process of maintaining customer relations, we must listen carefully and patiently to the customer, and be able to accurately judge what he wants to express. For the customer's mistakes or even mistakes, it is necessary to show tolerance rather than blame, and immediately study together to find a remedy and solution.

4. Abide by the principles. A person who keeps his principles will inevitably earn the respect and trust of his customers. Because the customer also knows that the satisfaction of a need is not unconditional, but must be based on certain principles.

Meet Vanna. Only then will the customer have reason to believe that you are also complying with a certain amount when selling the product to him'principles, in order to rest assured to cooperate and interact with you. In the process of maintaining customer relationships, please do not easily promise customers anything or what conditions, you must have a sense of mission and responsibility to fulfill every word you say.

If you promise easily, once you don't meet the requirements, then you will become a dishonest person in front of customers, which is very detrimental to future cooperation. In the sales process, you should use more replies such as "I want to find a way", "I will call you back", "I have to apply for instructions" and so on, leaving yourself the greatest room for maneuver. 5. Mutual benefit.

In the process of communicating with customers, some salespeople move forward step by step in order to achieve sales goals, and constantly persuade customers to recognize the quality of the product or service, accept the product or service, etc., but some of the methods they use to achieve the goal are not necessarily clever. In fact, many excellent salespeople will intentionally or unintentionally use some concessions in the sales communication process (raise the ** a little bit in advance, and the conditions are a little stricter), in order to satisfy customers. 6. Close the distance.

A smart salesman will coordinate the relationship with the seller properly, because you are not only selling a single product, but also the added value of the company's products and the company's culture as well as your own personal charm. When you turn a simple relationship with a customer into a friend, he will be motivated to sell your product. Hope it helps.

If you want to build a good customer relationship, you must master certain skills.

1. Be well prepared.

First of all, you have to be familiar with each product, don't wait for the customer to ask, you go to the information, look at the **. Secondly, we must have sufficient psychological preparation: on the one hand, we must have the confidence to make a deal, and on the other hand, we must also be prepared for rejection.

Especially after being rejected, you should still maintain a good attitude. To be a good salesperson, you must know how to adjust your mental state in time and be able to respond to various environments with full enthusiasm. The best time to visit our customers is only when we are well prepared and in good condition.

2. Know how to praise.

Maslow's theory of needs states that the fourth human need is the desire to be respected and recognized. Finding the good in others and expressing them effectively is actually satisfying a psychological need of others.

Everyone likes to be praised by others, so we should be good at observing the people around us, finding their strengths, and talking about them, when in fact we find the shortcomings of others, it is much easier than we find the strengths of others, which invisibly hinders our interpersonal communication.

So praise the people around us, and when you really do that, you will find that others will start to pay attention to your good qualities and become more and more kind to you. Praise is a communication skill, learn to praise others and gradually develop a habit that you will benefit immensely from.

3. Establish a good level of trust.

Don't rush to sell your products to customers, first of all, build a good interpersonal relationship with your customers, create a harmonious atmosphere, remove his wariness of you and build trust. Second, find common ground, have common hobbies and topics with each other, and try to be consistent with each other's thinking or guide each other to be consistent with you. This requires us to start from the other person's starting point, to plan for him, to understand his real needs, so as to gain his full trust.

4. Dig out the needs of customers.

Not every customer knows what they need, most of the time, the customer just has a vague image, and many people do not have a clear concept of their needs, either buy what is in the market, or just watch advertising. Then we should understand his needs, meet his needs, solve his problems, and more importantly, help them establish their needs.

For example, in the case of shower gel, we try to make it clear to them: Oh, I want a shower gel with green rhyme. Of course, this requires our efforts, including the establishment of good trust as mentioned above, more praise, and clear proof of the advantages of our products to customers, so that he can fully recognize

Green Charm products are trustworthy and the best, and I believe that it is. Remember, as long as there is demand, there will be opportunities for sales. To tap customers, it is necessary to know how to analyze the psychological state of customers, find the interests of customers, and be able to organically combine these things with the company's products and services.

How to Build a Good Customer Relationship Hello Pro, 1Always think ahead of your customers' needs, always think about your customers. For example, is their equipment aging and needs to be repaired or replaced?

These need to be taken into account before communicating. Think about what you can do to improve their working methods. When they ask for your opinion, you can give them a corner of opinion.

If the technician can anticipate what might happen in the future, your help will impress the customer. 2.often with you.

Customer communication, even if it's not always good news, the most likely thing to upset users is that they don't get any news from the technician. It's a very simple truth, but many people don't care. Often, a ** can help build bridges with users.

Users hate not hearing anything more than hearing bad news. If you really can't communicate with your users often, it's a good idea to provide a good reason and make sure to notify them as soon as there's a message. On the other hand, as soon as you have a solution, let your customers know about it.

Always try to use the most appropriate means of communication, and you can even save the solution to a customer problem as a document in the form of a screenshot. These documents can be included as part of the support repository so that customers don't ask the same questions later. 3.

Always listen to the customer's story, you may inadvertently get a clue to solve the problemAccording to my experience, it often happens that the user inadvertently gives an answer to the question. Even in very vague questions, there are clues. Let them show the problems instead of describing them.

These clues will give you the opportunity to see the big picture, especially when the question sounds strange. 4.Make it more valuable for customers to connect When customers show you what they do, think about whether there's a faster way to get it done.

You'll learn something on your own. Many of the shortcut key operations I mastered were learned when I was working with others, and many of them were not mentioned in the book. You can also provide advice on energy savings or suggest a cheaper equipment vendor.