What are the skills of communicating with customers and how to communicate with customers

First, the correct concept and mentality of excellent salesmen.

Question 1: What are the key factors that determine the success of a salesman?

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Explanation: The 20 80 rule of successful salesman.

Overcome the salesman's fear of failure.

Enhance the self-confidence and self-worth of salesmen.

The salesman must have a strong sense of ambition.

The salesman must have full confidence and knowledge of the product.

Salesmen must have a high degree of enthusiasm and service.

The salesman must have an extraordinary affinity.

The salesman must be responsible for the results (sense of responsibility).

The salesman has a clear goal and plan.

Second, how to develop and accept potential customers for excellent salesmen.

Question 2: What are your experiences in reaching out to and developing new customers?

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Explanation: Let customers pay 100% attention to us.

** Develop customer essentials.

Precautions for visiting customers.

3. How to establish an affinity with customers as an excellent salesman.

Question 3: What are your experiences in how to build relationships with customers?

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Explanation: Affinity is equal to the basis of the sale building.

Methods of affinity building.

Synchronisation of mood, intonation and velocity of speech, and physiological state.

Language and text synchronization and integration architecture method.

Fourth, how to introduce their products to excellent salesmen.

Question 4: Can you clearly state the buying point of your product and the company's advantages?

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Explanation: Specially designed product introduction is 20 times more efficient than undesigned product introduction.

Advance framing method, hypothetical question syntax, descending introductory method.

Find out what customers care about most with listening skills.

Interactive introductory method, visual merchandising method, hypothetical closing method.

Fifth, how to relieve customer resistance of excellent salesmen.

Question 5: What are your experiences in overcoming customer resistance?

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Explanation: Customer resistance is normal, customer resistance is to ask you questions seven common resistance and countermeasures.

Silence, excuses, criticism, questions.

Subjective Suspicious.

Tips for dealing with resistance.

Sixth, how to conclude a deal with an excellent salesman.

Question 6: What are your thoughts on how to successfully conclude a relationship?

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Explanation: Three mistakes to avoid when closing a deal.

Relieve the customer's resistance to the ** points.

10 ways to conclude a deal.

Use customer referrals to find new customers.

7. How to plan and manage time for excellent salesmen.

Question 7: How do you plan and manage your time?

Explanation: Nine time management secrets.

Correct time management concept.

How to make a day, weekly, and monthly plan.

8. How to deal with the problem of bargaining for excellent salesmen.

Question 8: What is your experience in dealing with bargaining?

Think, ask questions, and ask

Explanation: The reason for the bargaining.

A common junction killer.

How to deal with bargaining.

Objection conversion strategy.

9. How to improve sales performance of excellent salesmen.

Question 9: How do you improve your sales performance?

Think, ask questions, and ask

Explanation: Sales must.

Hello, I'm glad to answer your questions about the <> dates

Customer communication skills: 1. Don't use rhetorical questions to talk about business with customers. When faced with a customer's malicious question, some salesmen return blood for blood and tooth for tooth, eager to refute the customer with a series of rhetorical questions.

It backfired, the customer was rejected, and the order was lost. You should smile and say: I understand your opinion very much, can you please let me explain further.

We can't become irrational ourselves because of the irrationality of our customers. 2. Understand customer psychology. In between casual conversations, you must read through the customer's thoughts and understand the customer's psychology, so as to be able to better meet his needs with your products.

3. Avoid talking about customer privacy. Sometimes, you think that the relationship with the customer is in place, and the customer talks to you about some private topics, but it must be noted that in front of business, you must not expose the customer's privacy. 4. Illustrate by analogy.

For some customers do not understand the functional features, you can use the analogy to shout the description of the image of the voga, so that the customer can deepen the impression of the product.

There are many tips for communicating with customer service, but the following are particularly important:

1. Pay attention to the expression when communicating, among all non-verbal communication, the expression is the most important, the most frequent and the most expressive.

2. Observe more, pay attention to the information transmitted by customers, and take the initiative to collect customer information in communication.

3. The proper use of silence, sometimes maintaining a certain amount of silence is a good way to communicate with respect and understanding for customers.

A topic that brings customers closer together

1. Topics about climate and the four seasons. The weather is getting hotter or cooler, etc. As the conversation about the weather gradually leads to something more natural and innocuous to talk about. This method is very simple and convenient.

2. Topics about interests and hobbies. If the other person is a man, you can talk about sports such as professional baseball, and if you are a woman, you can talk about beauty or health.

3. Topics related to news and current affairs. It's best to choose a more positive topic, such as the recent news of Prince William's wedding.

4. On the topic of travel. You can tell the person what you've seen and heard about a recent trip to a place, or ask if they've been there.

You can also recommend a place to the other person, or ask the other person what they think of a place. This can lead to discussions about each other's hometowns, etc., so that the topics can be covered more broadly.