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Sincerity, with sincerity to impress customers.
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Sincerity leads to the opening of the golden stone.
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How to deal with customers with different personalities.
Loyal and honest.
For this kind of customer, the most important thing is to get him to nod his head and say yes, and then you ask him, "Well, don't you want to buy it?" This abrupt question can loosen his defenses, and the customer will complete the transaction without realizing it.
Self-righteous type.
You might as well set up a little trap and tell him after the product description: "I won't bother you, you can contact me again at your own discretion." ”
This is the kind of unassertive customer who nods his head no matter what the salesman says, but sets the boundaries of "refusal" in his mind.
Then make a description of the product, but with a little reservation, it will confuse him and ask him how much he needs. In order to show his competence to the people around him, he will unreservedly discuss the details of the deal with the salesman.
Boasting of wealth.
For this kind of customer, you should compliment him when he shows off his wealth, and then when he is close to the closing stage, you can ask him to pay the deposit first, so that on the one hand, you can save his face, and on the other hand, you can also give him time to turnaround.
Calm thinker.
The best way to deal with a customer is to listen to everything he says, memorize it, and then infer what he thinks from his words. In addition, you should talk to him modestly and measuredly, and you must be enthusiastic when explaining the characteristics of the product.
Introverted and implicit.
For this type of customer, you must be cautious and steady, observe him carefully, praise his merits frankly, and build a trustworthy friendship with him.
Cold and serious type.
When explaining the goods to such customers, you must be cautious and not hasty, and you must induce his impulse to buy the goods before the transaction can be made.
Therefore, you have to praise him at the right time to make him interested in the product and build a friendly relationship with each other, which will help to close the deal.
Preconceived type.
This type of customer preemptively says, "I'm just looking, I don't want to buy." ”
In fact, this type of customer is the most likely to close a deal. Although he was negative from the start, this psychological resistance to trading was the weakest. You can ignore what he resisted before, because he didn't mean it, and it will be easy to get close to him with your enthusiasm.
Curiosity is intense.
This type of customer is not resistant to buying at all. You should take the initiative and enthusiastically explain the nature of the product to him so that he is happy to accept it.
Suspicious by nature.
This kind of customer is skeptical of what the salesman says, even about the product itself. This type of customer often walks away without saying a word, and whether or not they will be happy to listen to your product depends on whether you have the expertise and talent.
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In order to get customers to you and your product, you first need to recognize your product, that is, you can see the selling point of the product and clearly understand how you differentiate yourself from the competition. If even the salesperson himself does not know the product he sells, can he expect the customer to believe it?
A directory of enterprises in all industries and regions
1.The user group (customer portrait) for which the product is targeted.
2.Core features or selling points.
3.What is your advantage over your competitors? Which customer groups are more attractive?
4.What are your disadvantages compared to your competitors? Which customer segments don't care about these disadvantages?
5.Customer success stories.
The above is before selling, after you have reached out to customers, you also need to think about the following questions:
1.Are customer needs relevant to our product service offerings?
2.Are you contacting people who are using people? If not, what does he care more about? Cost, Efficiency, Service or something else?
3.Is the app targeted? What do your customers want to achieve when they buy your products, and can you help them achieve them? Why can it be realized, embodied in the **?
In fact, whether you can close the deal in the end is not only by letting customers trust your product, but also by making the salesperson have a general judgment on the situation of the order, such as:
1.Client's budget.
2.There are no competitors involved.
3.The urgency of the customer.
4.Client's time schedule.
5.Wait a minute. When you genuinely think about the customer and help him solve the problem, he will really believe in you and your product.
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Personally, I think! Today's sales are not only about quality and service! It's not just about advertising and product appearance competition, it should be more reflected in the role of your corporate brand and product brand!
First of all, sell products, let customers understand the background of your company first! enterprise spirit, etc. In guiding the consumer to the spiritual level from an emotional point of view!
Guide consumers with spirit! This is the highest intangible asset for sale! Through the intangible through the tangible!
Make the most of 30 seconds of marketing! Real 30 seconds marketing doesn't mean getting you to finish in 30 seconds, it's about letting you use 30 seconds to fight for 2 3s or 4 30 seconds! In this Huai stupid group, use the advantages of the product to win consumers!
Others strive for it unilaterally through material, but you fight for it through both spiritual and material aspects! And you have a bigger advantage than them, and that is the opportunity to do PR! It's a great way to sell!
Read more PR books! As the saying goes, one life is two, two is three, and three is everything.
Through public relations, we can achieve a three-way combination of MLM, direct sales and distribution!
In after-sales, you have to innovate yourself! Find the service difference words! Add emotion to the service!
You have to keep one thing in mind! That is, the current enterprise competition is in the final analysis the competition of one industrial chain and another industrial chain, you can only do a good job of the details of such things as your surface, but what about the connotation? Customers are coming step by step, they have come into contact with too many things, including salesmen, details many salesmen have done and do lead oranges very well, but what about the connotation of reality?
How many salesmen are in place?
First of all, you have to understand your customer's industry, market location, and what are his competitors? The biggest gap between your customer and his competitors is **, and then talk about what benefits can be brought to him with your product, so that your sales will be affirmed and effective.
Details are important, but lack of connotation is the most disgusting element for customers.
Remember 2 points: smile and be confident.
Do a good job of public relations after sale.
Hope my answer helps you :)
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The first is to understand and be familiar with your own products, explain the characteristics and advantages of the products, and sell them to your liking.
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Sales are. Transmission of faith.
Emotional shifting.
state of persuasion.
Be receptive to your customers. First of all, you must fully believe in yourself.
There are many more after doing Zhongqing's ascension to this point. For example: image, the sense of dependence, the value of the plastic and the old ......
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Sales are a transmission of confidence.
Emotional shifting.
state of persuasion.
Be receptive to your customers. First of all, you must fully believe in yourself.
There's a lot more after that. For example: the establishment of image, a sense of dependence, the shaping of product value, ......
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First of all, you need to know what kind of product you are selling, and what consumer groups will use this product? Once the target consumer group is confirmed, we can start the sales campaign. There are a few things to keep in mind before pitching an event:
1. Have a deep understanding of the background of your products. 2.Do your pre-pitch preparation such as:
What questions customers will have about our products, we need to think about how to deal with them in advance. 3.We need to know what makes our products different from other competitors, what are the advantages and what are the advantages.
4.It is also necessary to pay attention to the appropriate use of demonstration in the process of recommending products, if the characteristics of our products can be demonstrated in practical actions, the effect will be better, so that the other party will intuitively know what are the differences between our products and other products. 5.
Before selling a product, we should pay great attention to our articulation and not be too impatient, so that what we say can be well conveyed to the other party. 6.You also need to pay close attention to some of the questions raised by the other party, and you can't talk about yourself blindly.
Statement: The above is not ** nor copying, it is my own idea, because I learned to be a marketing professional, and I am also engaged in sales work, if there is any unclear place or need to improve, we can put forward, we are constantly learning from each other to improve ourselves, and I hope you take a serious look at the above I think the above points are also very important for recommending products, thank you. Remember:
We are not engaged in sales to sell what customers want, we sell what customers need, and things that can bring benefits to customers. That's how we can do a good job of sales. Thanks, Shem
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