The dynamic score of the store is too low, what should I do, can I brush it, is it safe?

To the factors, such as you want to ** activity registration, the score review is very important, many activities require the merchant dynamic score must be reached for half a year in a row, of course, the higher the score, the greater the chance of passing the review, on the contrary, the lower the score, the smaller the chance of passing the review. So that's why a lot of merchants newspaper.

Events are easy to get approved, but some businesses report that there are few chances of passing an event. If it is below the standard line, it must be cleaned up.

It is very important. And if a customer wants to buy a baby, they will also go to the first look at the rating, a high score indicates that the baby is popular, the baby is good, and it will be excited.

Send the desire to buy, on the contrary, I want to do it no matter how good it looks, and no matter how exaggerated the text is, customers will not dare to buy.

Think about it from another perspective, as a buyer, the most important thing is the "description matching" in the dynamic score, which directly indicates that the quality of your products is generally lower than the industry standard.

Stores that are presented in green will not consider purchasing, dynamic scoring, buyer attitude and delivery speed, which can be regarded as a reference standard for store service, in short.

From the consumer's point of view, it is to look at the dynamic score first, and then look at the baby evaluation.

As long as the traffic is appropriate, brushing is not a big deal, and no traffic brushing is looking for death!

Here's how to do if the store rating is low:

1. Improve the quality of goods.

To ensure that the goods on the shelves must be of good quality, whether in terms of materials or workmanship, the goods cannot be defective.

2. Don't send the wrong goods.

When shipping, the workers in charge of delivery in the warehouse must be careful and not careless; If the quality of the product is questionable, it should never be sent to the buyer; Don't take chances, even if the product has a slight defect, it can't be sent to the buyer.

Before delivery and packaging, some small details should be done, for example, clothing products, before packaging, check the clothes to see if there are any quality problems; Also, cut off some of the threads.

3. Give small gifts.

In addition, give buyers some small gifts appropriately, gifts do not need to be very expensive, focus on meaningful, practical; For example, if you sell children's clothing, then put a small notebook on each package.

In this way, the buyer receives the goods and sees that the quality of the goods is good, and there are gifts, and the mood must be excellent; Buyers will give your store a higher rating.

4. Improve service quality.

Don't underestimate the quality of service, for example, pre-sales customer service; This role is directly to the buyer, if the customer service attitude is not good, or the response is slow, or the buyer's questions can not be answered well and quickly; These will have a direct impact on how customers rate your store.

5. Strengthen self-training.

If your store's customer service is hired, be sure to conduct training before taking up your post; The content of the training, such as language courtesy and training the customer service to be proficient in the nature or operation of all products in the store.

6. Guarantee timeliness.

In many cases, because of the slow logistics, buyers will also give low ratings to the store; Although the courier company is a third-party company, the speed of logistics cannot be controlled. However, as long as the store chooses a good courier company, in addition, it can track the logistics in time, find the problem of coarseness, deal with it in time, and explain the situation to the buyer.

If you do this, the buyer will generally understand, and even if the buyer is unhappy, he will not blame you, because he knows that you have done your best to deal with the problem. So, when grading, you won't give too low a score.

If it's too low, it can lead to a lower ranking of the product, and many activities require a standard dynamic rating.

For sellers.

1. The evaluation is more objective, distinguishing the rating of the seller and the logistics company, and the seller does not need to get a low score because of the poor service of the logistics company. When the seller finds that the score of the "logistics company service" item is very low, it is time to consider changing cooperative logistics!

2. The development of the store is not constrained by history, many sellers will be obsessed with the low score of history, and the opportunity for the dynamic score of the store to each seller is the same, and the 6-month score will only be displayed to the buyer, so that the seller can maximize the comprehensive quality of the store with a relaxed mind.

Yes, now the dynamic rating is also a factor that affects the ** ranking, if it is too low, it may lead to the product ranking low, and many activities require the dynamic score to reach a standard value, for example, if you are lower then you can't participate in the event. It is recommended to do a good job in products and services to improve the dynamic score.

Thank you for adopting.

Dynamic scoring is very important, and the little brother tells you the skills to quickly improve the dynamic rating.

Store ratings are based on buyers' comments on your service, delivery speed, and product description.

The lower the score, the buyer sees that your score is so low! The volume is fine. Then it has an impact on the ranking of the product!

Rankings, event registrations, conversion rates, and customers all have an impact.

Kuaishou Scoring Assistant can collect, export, and remark orders, which is a software that cannot be missing after doing Kuaishou!

1. The relevant information should be 2, go to the Lotus Pond Moonlight Merchant Platform to find 3 real scores.

Hello ,, want to upgrade the rating of the add me.

The impact is huge. If the dynamic score is too low, it will not only affect the overall ranking of the store, but also reduce the credibility of the store, and will also lead to the inability to participate in the event, affecting the shopping choices of consumers. 1. If the dynamic score is too low, the overall store will be ranked last when searching, so that the **rate** will be reduced.

2. If the dynamic score is too low, the credibility of the store will be reduced.

Does a low dynamic score have a big impact on the store's film banquet?

The impact is huge. If the dynamic score is too low, it will not only affect the overall ranking of the store, but also reduce the credibility of the store, and will also lead to the inability to participate in the event, affecting the shopping choices of consumers.

The details are as follows: 1. If the dynamic score of the store is less than the score, then all the products in the store will be downgraded by the search, and the downgraded **ranking is at the back of the search page, and the buyer will not be able to search for the product, so that the tomato will lead to a decline in sales, and the business of the store will get worse and worse.

2. The dynamic score is too low, and the overall store will be ranked last when searching, so that the ** rate will be reduced, no potential consumers will enter the store to browse, and no buyers will enter the store to buy, and the store's business will also get worse and worse.

Then the dynamic score is too low, the credibility will be reduced, and the credibility of the store will be low, even if the buyer sees the store and the products in the store, they will not buy it, worrying about the poor quality of the goods, and worrying about being deceived.

3. A low dynamic score will also affect the store's activities on **. **The store gatekeeping assessment of the homepage activity is very strict, if your store rating does not meet the standard, you will not be able to participate in the event.

There is no activity, and the search ranking is still low, so how to attract customers to your store, after all, there are many stores on **. Only by improving your dynamic score can you attract a lot of customers and increase your store's sales.

4. Another aspect is that it will affect the customer's desire to buy your store's goods, when your store's dynamic score is too low, it will increase the customer's distrust of your store, at this time, even if your store is good, customers have no way to feel it through the Internet.

1. Basic work: analyze the reasons for the low dynamic score, and provide reference and direction for the next improvement. If the dynamic score is low, then there must be a problem with the store baby, which is a must, as for what is the problem, you need to think from many aspects.

Check the baby with more bad reviews in the store, and the reason for the bad reviews, it comes down to the description is consistent, service attitude, delivery speed These three indicators are recorded and recorded, so as to see whether there is a problem with the product, or the problem is in the shopkeeper customer service, and think about whether it is a real problem in combination with their actual situation.

2. The description is consistent: the shopkeeper needs to pay attention to the selection of style, quality ** (cost performance), and textual description. Needless to say, the two items of style and quality ** (cost performance) are basically in line with the public aesthetics, economical and practical, and the function is clear; In line with the public aesthetics, buyers have the urge to continue browsing; Economical and practical, so that buyers can't help but have the urge to buy; The function clearly lets buyers know what they are buying it for, but it is easy to bring bad reviews if it is not practical.

3. Service attitude: This is the basic skill of customer service, which is divided into pre-sales and after-sales. Pre-sale:

Different buyers will often ask the same questions, such as how about the quality, when to ship, what express delivery, how many days to arrive, etc., the buyers are different, but the seller is the same person, it is inevitable that there will be a little irritable, at this time, the function of Ali Want Want, the function of Want Want plug-in is reflected. When customers need to wait for business when handling business for customers, such as changing prices, addresses, attributes, etc., they must speak politely and pay attention to cohesion; When you change the price, you should confirm it yourself, don't make a mistake; Change the address, the order attributes, be sure to check with the customer, one is to confirm, the other is to use as evidence of chat, in case you need it in the future. After-sales:

The attitude should be kind, brave to take responsibility, and patient explanation. The quality problem is unambiguous, and the seller bears the return shipping cost; The principle of the buyer's reason is that the buyer bears it, and the shopkeeper depends on the specific situation.

4. Delivery speed: This depends on the ** chain, and you can control the delivery speed if you ship it yourself; If it is sent on behalf of the buyer, the delivery time must be understood clearly, do not promise the buyer that it will be sent today, in case the first merchant is out of stock, at this time it can be said that the goods will be shipped as soon as possible, generally within 24 hours and within 48 hours, if the first merchant is out of stock, there will be a delay. This work must be done properly.

The dynamic rating decrease is due to the low rating given by the buyer.

The dynamic score of the store is that after the member has successfully completed the transaction, only the member who uses the identity of the buyer will score the following four points for the member who uses the identity of the seller in this transaction: the baby is consistent with the description, the seller's service attitude, the seller's delivery speed, and the service of the logistics company. Each store rating is based on the arithmetic average of all customer ratings given over a six-month period.

After the transaction is successful, the buyer can score the seller of the transaction order in the following four categories:

The baby matches the description, the seller's service attitude, the seller's delivery speed, and the logistics company's service;

The score of the four indicators is: 1 point Very dissatisfied; 2 points Dissatisfied; 3 points fair; 4 points satisfied; 5 points Very satisfied.

Below is the buyer rating interface.

Below is the store rating interface.

It is recommended to improve the service to buyers while ensuring the quality of the baby, and improve the delivery speed and logistics speed (choose the express delivery cooperation with faster logistics updates), so that the dynamic score of the store will naturally increase.

The dynamic score of the store is the average score of the store in the past 6 months, which is dynamically calculated, and the score depends on the buyer's evaluation of the seller's entire transaction process, including the baby is consistent with the description, the seller's service attitude, the seller's delivery speed, and the service of the logistics company.

How is the store dynamic score scored:

1. The store scoring indicators include: consistent description, service attitude, and logistics service. After the store rating takes effect, the three items will be counted equally in the seller's store rating.

In each calendar month, for transactions between the same buyer and seller, the seller's store score will only be counted for the first three times (the calculation time is subject to the transaction success time). Once the store rating has been made, it cannot be modified.

3. Calculation example: a total of 20 buyers participate in the rating, each buyer only participates once, (19 people give 5 points, 1 person gives 1 point), the dynamic average score: (19 people * 5 points) + (1 person * 1 point) = 96 points divided by the total number of points (20 times) = average score.

1) Within 15 days after the successful transaction, the buyer can rate the seller's store on a voluntary basis, and if the score is not scored within the time limit, it will be deemed to be abandoned, and the system will not generate a default score and will not affect the seller's store rating.

2) If the buyer only scores one or several of the indicators when conducting the store rating, the store rating will be deemed to have been completed, and the score cannot be modified or supplemented, and the remaining unrated indicators will be regarded as giving up the score and will not be scored by default.

3) **After the order buyer completes the store rating, the system will automatically give the buyer a good review on behalf of the seller.

Warm reminder: Within 15 days after the successful transaction, the buyer can rate the seller's store on a voluntary basis, and if the score is not scored within the time limit, it will be deemed to be abandoned, and the system will not generate a default score, which will not affect the seller's store rating.

The dynamic score of the store is the average score of your store in the past 6 months, which is dynamically calculated, and the level of the dynamic score depends on the buyer's evaluation of the seller's entire transaction process, including the baby and the description, the seller's service attitude, the seller's delivery speed, and the service of the logistics company.